I am a single consumer and Zap or one of my favorite at a reasonable price. Also their website is user friendly and prompt delivery. I misunderstood my parcel delivery was missing but they quickly i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I always buy my sweets from this company they have never let me down even if they have ran out of stock they always notify me when the stock is back in for me to buy
Company replied
Ordered from Zap sweets so many times ( I have a sweet tooth 🤣) and they always have what I want and the delivery is always very fast . I don’t even bother looking anywhere else for my sweet fix now... See more
Company replied
Excellent sweets at a great price! Speedy delivery too. Would highly recommend and will certainly use them again in the future.
Company replied
Company details
- #4 of 35 best companies in Sweet shop
Information provided by various external sources
Zap Sweets is an online confectionery wholesaler with a HUGE selection of retro sweets, chocolates, fudge, gift ideas and much, much more. Exceptional quality is at the heart of everything we strive for and do, because we believe it’s what our customers deserve. We pride ourselves on offering and unrivalled range of confectionery products whilst providing amazing customer service alongside fast delivery and competitive pricing. This is why your honest feedback is so important to us.
Contact info
Unit 28 Riverside Offices, 17 Towcester Road, E3 3ND, Bow, London, United Kingdom
- info@zapsweets.co.uk
- zapsweets.co.uk
4.9
Excellent
493 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Speedy & efficient tracking & delivery.
Speedy & efficient tracking & delivery.
Perfect A+++
31 January 2024
Reply from Zap Sweets
Thank you for your kind review!
Very impressed
Good communication, quick shipping & my sweets were well packed.
Very impressive.
31 January 2024
Reply from Zap Sweets
Thank you for your kind review!
I loved the service and choice of…
I loved the service and choice of sweets but I found they weren’t evenly distributed which was disappointing
28 January 2024
Reply from Zap Sweets
Thank you for your review and we’re pleased you received a speedy delivery and liked the choice of sweets available. We try our best to spread the sweets out in the create your own mixes but due to the many combinations available, this can prove tricky at times. We welcome your feedback though and this has been noted.
Reply from Zap Sweets
Thank you for your kind review!
Reply from Zap Sweets
Thank you for your kind review!
Quality disappointing
27 November 2023
Reply from Zap Sweets
Thank you for your review and apologies that you found the quality disappointing. We’d love to know more on this as I’ve investigated your order and product and we’ve not had any logged issues with this product.
If you are happy to confirm and share the best before date along with the batch code as well as some further details on the quality, we’d like to send this off to the manufacturer to investigate. This is something that all manufacturers take very seriously and will want to be made away of.
Apologies again and we look forward to hearing from you.
Quick service and great customer…
Quick service and great customer service.
I had an issue with the delivery and it was sorted quickly and without fuss. Would definitely buy again and recommend.
24 November 2023
Reply from Zap Sweets
Thank you for your kind words on our customer service. Many apologies again for the issue with the delivery.
Reply from Zap Sweets
Thank you for your kind review!
Reply from Zap Sweets
Thank you for your kind review!
Excellent price and value for money
Excellent price and value for money, delivery was very quick.
27 November 2023
Reply from Zap Sweets
Thank you for your kind review!
very happy with quick service and…
very happy with quick service and delivery ,will get more as happy cutomer
24 November 2023
Reply from Zap Sweets
Thank you for your kind review!
I really enjoyed the chocolate nibbles…
I really enjoyed the chocolate nibbles I haven't finished them yet but with a little help from the kids they will be gone before Christmas
3 November 2023
Reply from Zap Sweets
Thank you for your kind review!
Delivered within 2 days of ordering
Delivered within 2 days of ordering. Properly packaged.
3 November 2023
Reply from Zap Sweets
Thank you for your kind review!
Reply from Zap Sweets
Thank you for your kind review!
Excellent product and fantastic service
1 November 2023
Reply from Zap Sweets
Thank you for your kind review!
Superb range of sweets
Superb range of sweets, liked the different size options for sweet bags and boxes, plus speedy dispatch.
1 November 2023
Reply from Zap Sweets
Thank you for your kind review!
Received my sweeties and the pick and…
Received my sweeties and the pick and mix was wasted due to some sweets melted all over the other sweets before getting my order 😔
30 October 2023
Reply from Zap Sweets
Hi Lesley, many apologies for this. We’ve not received a response to our reply to your original email last week asking for an image of the melted sweets and some further details so we can get this resolved for you.
We’re proactive with our customer service and we always do our best to get things sorted as we don’t like hearing about unhappy customers and 1 star reviews.
Review
Prompt delivery. Ability to change delivery address in good time,
and delicious chocolate clusti
26 October 2023
Reply from Zap Sweets
Thank you for your kind review!
Reply from Zap Sweets
Thank you for your kind review!
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