Dear Sir or Madam, We use your “Rescuer” theme on our website. Unfortunately, the Crocoblock plugins no longer work. When they are activated, the website only displays a general critical error. W... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had an issue with WP elementor. Tried to reach out to Elementor staff but no response. Contacted Template Monster support (Brittney) via chat. A problem that was plaguing us since last Friday... See more
Company replied
I had some random small issues from a theme I purchased that delayed my website from being complete. The customer support rep I receive was named Brittany and she was very professional and fix just ab... See more
Company replied
Really disappointed by this theme where customer service is extremely unresponsive (48 hours for a reply). And the theme is really poor quality. As I have an artistic activity, I wanted to in... See more
Company replied
Company details
- Web designer
- Affiliate marketing service
- Art supply shop
- Business-to-Business service
- Computer Accessories Shop
- Ecommerce solution provider
- Graphic designer
- Media company
- Software company
- Web collaboration platform
About Zemez, Inc.
Written by the company
Zemez, Inc. is the main contributor to TemplateMonster.com.
We are the success team of qualified and experienced designers & developers. We offer the largest collection of templates for landings, blogs, & stores; and provide 24 hours-a-day, 7 days-a-week technical assistance. Thank you for choosing Zemez, the Future of the Web!
We are the success team of qualified and experienced designers & developers. We offer the largest collection of templates for landings, blogs, & stores; and provide 24 hours-a-day, 7 days-a-week technical assistance. Thank you for choosing Zemez, the Future of the Web!
Contact info
525 NE 14 Avenue, FL 33301, Fort Lauderdale, United States
- info@zemez.io
- zemez.io
Breach of guidelines
Fast & Helpful
fast and helpful support via their live chat with activation issue.
26 May 2021
Unprompted review
Reply from Zemez, Inc.
Thank you for appreciating the service provided by our technical specialists! :)
Zemez, Inc. Team
Reply from Zemez, Inc.
We provide fast and efficient service. Great to know it's an advantage for you :)
Zemez, Inc. Team
Zemez assistance was so helpfull
Zemez assistance was so helpfull, and walked me step by step to set up my website, thank you!
25 May 2021
Unprompted review
Reply from Zemez, Inc.
Thank you, Anas! Your feedback is highly appreciated :)
Zemez, Inc. Team
Very fast and effective solution by…
Very fast and effective solution by Britney. Thank you so much. Bye for now and allways again!
25 May 2021
Unprompted review
Reply from Zemez, Inc.
Good to know that our team managed to provide you with all required assistance :)
Zemez, Inc. Team
Excellent support!!
24 May 2021
Unprompted review
Reply from Zemez, Inc.
Thank you for the review!
Zemez, Inc. Team
Helpful support from britney with activating license
Britney was very helpful and we quickly resolved the issue of activating the license of my jet plugins
24 May 2021
Unprompted review
Reply from Zemez, Inc.
Thank you for the review, Karim! Our technical operators are always ready to go a little beyond to provide sufficient and accurate assistance. :)
Zemez, Inc. Team
Installation issues resolved
I was unable to install my recently purchased and downloaded wordpress theme. Britney, support agent, took me through step by step and resolved the issue completely with much patience.
21 May 2021
Unprompted review
Reply from Zemez, Inc.
Thank you, Petra! Your feedback is highly appreciated :)
Zemez, Inc. Team
Britney helps me
Britney helps me, I received all information we need. Thank you
19 May 2021
Unprompted review
Reply from Zemez, Inc.
We provide fast and efficient service. Great to know it's an advantage for you :)
Zemez, Inc. Team
Britney was really helpful and helped…
Britney was really helpful and helped me to answer all the questions i had in regards to the template design.
17 May 2021
Unprompted review
Reply from Zemez, Inc.
We are glad that you've got her as your assistant! Thank you for your feedback!
Zemez, Inc. Team
Joke assistance!
At my first issue they replied and resolved it. After that i had a few other issues and i still have, but they never replied. I tried to chat with Zemez indicating that from the 12th of May i have two open tickets but they told me to contact the template author and open a Ticket!!! Their jet plugins are giving critical errors to my website but they dont care. Avoid them!!
7 May 2021
Unprompted review
Reply from Zemez, Inc.
The best part of our work is to get reviews like this one. Thank you for choosing us!
Zemez, Inc. Team
I have received the most amazing support
I have received the most amazing support from these guys. there was an issue with the first template I bought from them and they went out of their way to solve it for me. I cannot rate them highly enough. Great service!
3 May 2021
Unprompted review
Reply from Zemez, Inc.
Fiona, thank you for this review! Our team is always ready to provide you with some extra help. Thank you for choosing our services!
Zemez, Inc. Team
Thank you so much to Britney
Thank you so much to Britney for her support. Thanks to my problem solved.
30 April 2021
Unprompted review
Reply from Zemez, Inc.
Thank you for this review! Our team is always ready to provide you with some extra help. Thank you for choosing our services!
Zemez, Inc. Team
Fast and efficient!
29 April 2021
Unprompted review
Reply from Zemez, Inc.
Thank you, Alayn! Your feedback is highly appreciated :)
Zemez, Inc. Team
I needed help
I needed help. You helped me even though I was not eligible for support. You're great. I look forward to another purchase.
27 April 2021
Unprompted review
Reply from Zemez, Inc.
Thank you! Your feedback is highly appreciated :)
Zemez, Inc. Team
Incredibly swift and professional…
Incredibly swift and professional customer support, would recommend to anyone.
23 April 2021
Unprompted review
Reply from Zemez, Inc.
Thank you! Your feedback is highly appreciated :)
Zemez, Inc. Team
Excellent Service
Helped tremendously with installation, I cannot recommend them highly enough.
20 April 2021
Unprompted review
Reply from Zemez, Inc.
Thank you, Sam! Your feedback is highly appreciated :)
Zemez, Inc. Team
Thank you Britney with implementation
I had problems with implementing theme and importing demo content. With a little help of Britney i had it fixed in a matter of minutes.
Fast and responsive support.
20 April 2021
Unprompted review
Reply from Zemez, Inc.
Britney always has a solution to suggest. We are glad that you've got her as your assistant!
Zemez, Inc. Team
Megan provided an instant solution!
12 April 2021
Unprompted review
Reply from Zemez, Inc.
Megan always has a solution to suggest. We are glad that you've got her as your assistant!
Zemez, Inc. Team
Britney was a great help
Britney was a great help! She quickly solved the issue I had building and editing posts on our website
12 April 2021
Unprompted review
Reply from Zemez, Inc.
Thank you, Carine! Your feedback is highly appreciated :)
Zemez, Inc. Team
Used them on a Prestashop module issue.
Used them on a Prestashop module issue.
Others failed to resolve the issue, but these guys fixed it.
Perfect work, highly recommend.
29 March 2021
Unprompted review
Reply from Zemez, Inc.
Thank you, Sharon! Your feedback is highly appreciated :)
Zemez, Inc. Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.