ZeWood Reviews 

234
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the stunning craftsmanship and top-notch quality of the products, noting that these items make wonderful and unique gifts for family members. Consumers also deeply appreciate the responsive customer support team and the straightforward ordering process that makes online purchases smooth and pleasant. Some reviewers were not happy with unexpected shipping delays, noting that international transit and customs clearance took significantly longer than initially expected. A few other people also felt that receiving broken parts or scratched items was disappointing, requiring extra communication to resolve the issues.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the stunning craftsmanship,... See more

Quality

Consumers find quality to be exceptional, consistently praising the stunning craftsmanship and beautiful... See more

Delivery service

Users describe ambiguous interactions with delivery service, as some reviewers experienced fast shipping and... See more

Order

Reviewers mention positive feedback about order, noting that the buying process is smooth and products match... See more

Customer service

People report positive experiences with customer service, frequently praising prompt responses, helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was a gift for my husband and I’ve never seen him happier with a present. He’s a huge Harry Potter fan, and we added our family photos — now we have our own magical clock at home. The packagin... See more

Rated 5 out of 5 stars

The purchasing experience went smooth and quick, I was able to customize without any issues. I am in the States so the shipping obviously takes awhile but it came in perfect condition. Easy to put up,... See more

Rated 5 out of 5 stars

The WEASLEY FAMILY 3D WOOD CLOCK is amazing. It is made with quality materials, and it arrived lovingly packed in a nice box. I would definitely recommend Zewood to friends when they want a thoughtful... See more

Rated 5 out of 5 stars

I couldn’t be happier with my ZeWood maps! I was looking for some fantasy maps to put on the wall of my office and when I found ZeWood I was so excited! I ordered 4 of the Large size maps to displ... See more


Company details

  1. #21 of 25 best companies in Art Handcraft
  2. #135 of 208 best companies in Decoration and Interior Design Store
  3. #240 of 375 best companies in Gift shop

Written by the company

Discover ZeWood: Where Artistry Meets Craftsmanship. Elevate your decor with our exquisite handcrafted wood maps – unparalleled quality, unique designs. Experience the allure of precision and creativity. Transform your space.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

234 reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(234)

108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

It was a great experience from ordering to attention to detail in customization to the final product and it's quality.

14 April 2026
Rated 1 out of 5 stars

Arrived broken

Arrive broken, advised to fix it myself with an oh so helpful YouTube link. This is not $1k customer service.

2 April 2026
Unprompted review
ZeWood logo

Reply from ZeWood

Hello,

Thank you for sharing your feedback.

We'd like to clarify that the map wasn't delivered broken. One small component had come loose during transit, but the map itself is fully intact and functional.

When you reached out, we immediately offered a solution. When that didn't work for you, we followed up right away with an alternative. That was 11 days ago, and unfortunately, we haven't heard back from you since.

We genuinely want to make this right and are still happy to assist. We're waiting for your reply so we can resolve this in whatever way works best for you. Please don't hesitate to reach out to us directly.

Rated 2 out of 5 stars

The advertised size was not even close…

The advertised size was not even close to what came. I paid over $200 for an 8x11! Not happy with the size at all.

27 March 2026
ZeWood logo

Reply from ZeWood

Hello,

Thank you for your feedback! We appreciate you taking the time to share your experience.

We would like to assure you that all of our products are made in accordance with the sizes specified on our website. That said, we genuinely want to understand what may have gone wrong in your case.

We’ve reached out to you via email to look into this further and will be waiting for your response so we can resolve the issue as quickly as possible.

Rated 5 out of 5 stars

Totally worth the money

Whenever I first saw the ad on Instagram, I didn’t realize it was coming from a foreign country. I got the Zelda map because my daughter and I have recently started playing breath of the wild. I wanted an engraving on the back, but the option wasn’t there when I checked out so I left a note. I was contacted soon saying there was an additional charge, which I was aware of, and was allowed to put the personalized message.

Again, in this day and age when you’re getting something from overseas, you’re never quite sure what you’re going to get. This piece was immaculate. Very well wrapped and secured to make sure nothing happened to the wooden frame or any other piece of the laser cut map. It will be a treasured piece in my family for years to come.

16 March 2026
Rated 5 out of 5 stars

It arrived in a timely manner

It arrived in a timely manner. Everything was in working order. And the workmanship is beautiful! I am in a salon suite so I can decorate however I want. My customers have been commenting how cool it is. Thank you

19 February 2026
Rated 5 out of 5 stars

Perfect Order!

The product I ordered was even better than I expected. Very well built and exactly what I ordered. ZeWood has earned a repeat customer as I continue to order more of their great products.

6 February 2026

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