ZeWood Reviews 

234
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the stunning craftsmanship and top-notch quality of the products, noting that these items make wonderful and unique gifts for family members. Consumers also deeply appreciate the responsive customer support team and the straightforward ordering process that makes online purchases smooth and pleasant. Some reviewers were not happy with unexpected shipping delays, noting that international transit and customs clearance took significantly longer than initially expected. A few other people also felt that receiving broken parts or scratched items was disappointing, requiring extra communication to resolve the issues.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the stunning craftsmanship,... See more

Quality

Consumers find quality to be exceptional, consistently praising the stunning craftsmanship and beautiful... See more

Delivery service

Users describe ambiguous interactions with delivery service, as some reviewers experienced fast shipping and... See more

Order

Reviewers mention positive feedback about order, noting that the buying process is smooth and products match... See more

Customer service

People report positive experiences with customer service, frequently praising prompt responses, helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was a gift for my husband and I’ve never seen him happier with a present. He’s a huge Harry Potter fan, and we added our family photos — now we have our own magical clock at home. The packagin... See more

Rated 5 out of 5 stars

The purchasing experience went smooth and quick, I was able to customize without any issues. I am in the States so the shipping obviously takes awhile but it came in perfect condition. Easy to put up,... See more

Rated 5 out of 5 stars

The WEASLEY FAMILY 3D WOOD CLOCK is amazing. It is made with quality materials, and it arrived lovingly packed in a nice box. I would definitely recommend Zewood to friends when they want a thoughtful... See more

Rated 5 out of 5 stars

I couldn’t be happier with my ZeWood maps! I was looking for some fantasy maps to put on the wall of my office and when I found ZeWood I was so excited! I ordered 4 of the Large size maps to displ... See more


Company details

  1. Art Handcraft
  2. also in
  3. Decoration and Interior Design Store
  4. Gift shop

Written by the company

Discover ZeWood: Where Artistry Meets Craftsmanship. Elevate your decor with our exquisite handcrafted wood maps – unparalleled quality, unique designs. Experience the allure of precision and creativity. Transform your space.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

234 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(234)

108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

ZeWood is Wonderful!

This was my first time purchasing a product from ZeWood, and it was handled just the way I would expect. They openly communicated with me when something came up, which I appreciated a lot. The product was perfect when I received it, too, so I am very happy about that!

2 February 2026
Rated 5 out of 5 stars

Great product shipping can take a while

I origally left a poor review of this product as I was frustrated with issues with shipping due to customs. USA be ready for a little longer shipping due to terrifs and customs. I am updating this review as this really isn't ZeWoods fault. I received my clock and it is as amazing as their website shows. Couldn't be happier with ZeWoods product. I will purchase more items from them with the understanding that it may take a little while to get but is worth the wait. Thanks ZeWood looking forward to purchasing from you again.

14 December 2025
Rated 5 out of 5 stars

Amazing Product

Product arrived looking great! Ordered from the United States so the shipping alerts were not the most accurate but all I had to do was reach out to the seller for them to confirm how far along the order was in its shipping journey.

21 December 2025
Rated 5 out of 5 stars

Clock was beautiful and team is awesome!

The Avatar clock was beautiful and came quickly with great tracking. The ZeWood team was also super helpful when I had some difficulty with the shipping website. Overall, a great product and great customer service!

13 December 2025
Rated 2 out of 5 stars

Awful customer service

Product was great but customer service was awful. Paid for 5-7 business day shipping and it took 20 business days. I attempted to email company to figure out what was going on and received no response. Was supposed to be a Christmas present but arrived a full week late.

30 December 2025
ZeWood logo

Reply from ZeWood

Hi! We’re sorry to hear about your experience and sincerely apologize for the frustration and disappointment this delay caused.

We’d like to provide some clarification. The last date when we could guarantee delivery before Christmas was December 10, and this information was communicated on our website during the holiday season. Additionally, all of our products are made to order, with a production time of 5-9 business days. During the holiday period, this timeline is typically closer to the upper end due to a significantly increased order volume.

That said, we fully understand how disappointing it is when a gift arrives later than expected, and we apologize for the inconvenience.

Regarding communication, we have carefully checked our inbox and could not locate any emails from you. We have now reached out to you directly via email to clarify this situation so we can properly address your concerns. Please note that our customer support team operates daily, and we actively respond to emails, including those on Christmas and weekends.

Thank you for your feedback - it helps us improve, and we appreciate your patience.

Rated 1 out of 5 stars

Never received order

I ordered a clock from Zewood over a month ago and have yet to receive it. I’ve had to reach out for updates on the package at least 7 times. I’m being told it’s “stuck in German customs and we don’t know why but we’ll get back to you” and I never receive updates. I always have to reach out. I’ve waited long enough and am requesting a refund. This is ridiculous.

14 December 2025
ZeWood logo

Reply from ZeWood

Hello! We are sorry for this experience and completely understand your frustration.

Unfortunately, an entire batch of international shipments was delayed at a transit hub in Germany due to circumstances beyond our control. This situation required the involvement of the postal service’s top management, as well as diplomatic representatives from our country, to help resolve the issue.

We sincerely regret that this process took so much time. Throughout this period, we did everything possible on our side, stayed in constant contact with the postal service, and responded to all incoming messages as promptly as we could.

We have now contacted you by email to confirm that the package successfully left Germany yesterday and is already in the United States. All further updates can be followed via the tracking number provided.

Once again, we deeply apologize for the delay and the inconvenience this situation caused. We appreciate your patience and understanding.

Rated 5 out of 5 stars

The WEASLEY FAMILY™ 3D WOOD CLOCK

The WEASLEY FAMILY 3D WOOD CLOCK is amazing. It is made with quality materials, and it arrived lovingly packed in a nice box. I would definitely recommend Zewood to friends when they want a thoughtful and unique gift. I would purchase products from Zewood again and again.

17 December 2025
Rated 5 out of 5 stars

This is the most beautiful gift I’ve…

This is the most beautiful gift I’ve ever gotten for someone. It was a Christmas fit for my fiancé, we always talked about getting a wooden fantasy map. And I’m so happy I picked this company! Will never pick another, and will definitely be buying from them again.

13 December 2025

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