Zima Dental Reviews 

5,788
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,378 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's effectiveness in cleaning dental appliances, making them feel and look fresh and new. Many find the pods and tablets easy to use, appreciating their quality, design, and convenience. The customer service team is highly commended for being excellent, professional, and very helpful, with prompt responses and efficient issue resolution contributing to a positive overall experience. However, some customers experienced product durability issues, including units breaking or having power supply problems, with a few also noting material discoloration or a desire for longer product life. Additionally, some people were dissatisfied with customer service processes, citing delays and confusion in order processing or delivery.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction and even love for the... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the products as superior,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's helpfulness and... See more

User experience

People report positive experiences with user experience, highlighting the convenience and simplicity of the... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the immediate and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The pod is great - easy to use and you do get a sense that your oral device is clean. Over the years I've had many night mouth guards and have always struggled to keep them clean. My current one is no... See more

Rated 5 out of 5 stars

Zima Dental has been great. I had a faulty dental pod and wanted it exchanged. Zima Dental was excellent in communicating well and I have received a replacement. The product is great .. much easier... See more

Rated 5 out of 5 stars

Having used a Zima pod for 11 months it unfortunately experienced an issue with the power supply. The company’s customer service among the best I’ve experienced. Offered replacement or 80% discount on... See more

Rated 5 out of 5 stars

Customer Service is 5*, very impressed. I made an order and paid for next day delivery; however, I did not receive it the next day. I emailed and was immediately refunded the postage cost. Prompt res... See more


Company details

  1. Cosmetics Industry
  2. Beauty product supplier
  3. Dental Supply Shop
  4. Health and beauty shop

Written by the company

Zima Dental is the world's premier brand focused on the oral appliance journey, sold in over 40 countries worldwide and recommended by 1000s of dentists. Through the interdisciplinary collaboration of leading experts at the Zima Dental research centre, we have pioneered groundbreaking innovations that go beyond traditional oral appliance care, offering smarter and more efficient ways to maintain your oral health. Zima Dental is committed to transforming the oral appliance journey with a straightforward promise – to make millions of peoples lives better through state-of-the-art oral appliance solutions that truly make a difference.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(5,788)

2,318 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great device

Great device! I do wish the inside had a bit more room so my retainers aren’t partially stacked on each other. Other than that, I love it!👍

28 July 2026
Unprompted review
Rated 1 out of 5 stars

I bought the Dental Pod Pro in May…

I bought the Dental Pod Pro in May 2026. It developed a fault while still inside the
12-month warranty.

Over the course of the claim I received 16 emails, each requesting further information,
with no resolution offered at any point. I abandoned the claim because the time cost
exceeded the value of the product.

I'd have no issue recommending the device itself. I can't recommend buying from a
company whose warranty process is this attritional.

31 July 2026
Unprompted review
Zima Dental logo

Reply from Zima Dental

Thank you for taking the time to leave a review. I’m very sorry to hear about your experience. This is certainly not the level of service we aim to provide.

I’ve reached out to you privately to gather a few more details and assist you directly so we can get this resolved as quickly as possible.

Kind regards,
Emily

Rated 5 out of 5 stars

I'm very happy with the DentalPod

I'm very happy with the DentalPod. After every cleaning, my mouthguard feels as fresh as it did the day I received it. Plus, the DentalPod is very compact, which makes it easy to carry around.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

What made my experience great was the Support Team

What made my experience great was the help that I received from Zima Dental Support Team. They were so dedicated to making everything right! I had purchased a bundle, and there was a delay with Pro Pod being shipped separately. I reached out to the team and their response was immediate and they were accommodating in every way.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Dental Pod is a great product

Dental Pod is a great product, and remarkably quiet for an ultrasonic device.

However, if you keep it in a bathroom cabinet, filling and emptying it can be a bit of a hassle. That's why I've reordered the Dental Pod Pro!

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Investment in oral health

I’ve invested a lot of money in my oral health and hygiene so extending that to the care of my retainers was a no brained once I learned about Zima! In the same 5 minutes it takes for me to floss and brush, my retainers become perfectly clean like brand new and I know there won’t be any gunk getting between my retainers and my gums and teeth.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

amazing.

i love this dental cleaning pod. it's changed my life. i don't know why i waited so long to get one. thanks zima dental!

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

Excellent customer server It’s definitely the best I’ve seen! Quick response to my email and very helpful.
The product arrived very quickly and works great!

29 July 2026
Unprompted review
Rated 1 out of 5 stars

Another victim to their sneaky subscription practices

I got an email saying my order was placed. I also do not remember subscribing for refills and I knew I wouldn't because we were moving. I also tried to go online to cancel future subscriptions and even though in there FAQ section they give you a step by step instruction- the problem is there is NO link or option to cancel. You can modify, skip, edit in a bunch of other ways but no option to cancel. There is also no chat option or phone number you can call for customer service. You can email but all you get is an automatic response saying there is a high volume of inquiries. This company seems like a scam and it's unfortunate because unlike many others, we actually like the product and do use ours. But I would never buy from them again.

29 July 2026
Unprompted review
Zima Dental logo

Reply from Zima Dental

Thank you for taking the time to leave a review. I'm very sorry to hear about your experience. This is certainly not the level of service we aim to provide.

I've reached out to you privately to gather a few more details and assist you directly so we can get this resolved as quickly as possible.

Kind regards,
Emily

Rated 5 out of 5 stars

Excellent customer service

Having used a Zima pod for 11 months it unfortunately experienced an issue with the power supply. The company’s customer service among the best I’ve experienced. Offered replacement or 80% discount on an upgraded model which I accepted. Follow up emails regarding progress of the order. Excellent service all round and really pleased with the upgraded model

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Having been using for long, so far so good

I’ve only been using my dental pod pro and UV case for a short while, but am enjoying the convenience of the case and simplicity of the pod. Customer service were quick to respond and adapt to some concerns. Delivery was slow, but would definitely recommend.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Love it all

Purchased to clean a guard that I use daily. It has greatly helped. Their site is easy to use.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

CLEAN AND CLEAR RETAINER


My clear retainer had gotten extremely clouded, nothing I did would clean it up. After maybe 5 treatments, it has cleared up and I am very happy to use it again...I use it after each use in the evening...
I also used it to clean a gold chain and ring, both came up sparkling!!!!
I would highly recommend!!

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed!

Very impressed! My retainers have never been so clean. Would recommend. Great to have a product that actually works!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

The pod is great

The pod is great - easy to use and you do get a sense that your oral device is clean. Over the years I've had many night mouth guards and have always struggled to keep them clean. My current one is no exception and the polymer used to make it tends to turn it from white to orange even with daily manual cleaning. The Zima pod is definitely making a difference. I am really happy I bought it. Love the choice of colours too!

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Love my new Zina travel dental pod

I received my new travel Zima dental pod right before I went on a trip. I love it! The rechargeable pod is easy to use without having to find a convenient plug and it's compact and easy to pack. Makes it so much easier to have truly clean retainers on the road.

25 July 2026
Unprompted review

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