zincsports Reviews 94

Best costumes service I come across for years. Thanks to the team.

Made a general enquiry.
Within an hour response with all info and ordering instructions.
Ordered 3 days till arrival it's spot on
Brilliant thanks to all staff

We have bought 2 of your electric folding bikes. One for the uk and the other stays at our campsite in France.
We have found the bikes to be very reliable, have an excellent range and easily foldable to fit in the back of a car.
Recently we snapped one of the peddles and contacted the company. They offered to post a replacement straight away. No question of out of guarantee, how did it snap or send proof of purchase.. just sorry to hear this and a replacement will be sent immediately!
Fantastic customer service. This says a lot for the company and will continue to buy their excellent products

Best customer service without a doubt, straight to the point, quick respone, quick solve.

After more than a year, my bike had been working perfectly. Recently I noticed that the sensor had randomly stopped working. When I checked it, I saw that it was damaged.

I tried to find the sensor on the shop’s website but couldn’t locate it, so I contacted support. Tom replied quickly—great service! Without any questions, she simply asked for my shipping address and sent a replacement.

Thank you again, Tom! Great service.

My bike throttle broke and zinc was very helpfull indeed and also sent me a replacement very impressed

Purchased a game table for my grand daughters birthday & it had a part missing got in touch & they were so helpful & new part being delivered next day . Excellent service

We had lost a small part from our child's Zinc scooter. I looked on the website for a replacement, but couldn't find it on there. So I emailed to see if they had the part to order. They offered to send the replacement part for free.
Communication was great and the part arrived very quickly. I have given 5 stars for this review. But if I could give more, I would. I very highly rate their customer service.

Excellent customer service. My son’s scooter is nearly 2 years old and a nut holding the wheel on came off and was lost. Customer services responded quickly and sent a replacement nut via next day courier. Cannot fault them.

Outstanding Customer Service.
Had a small technical issue with a scooter and the support team responded almost instantly.
Turns out it wasn’t a technical issue-it was me who didn’t know how to work the trike for my grandson!
Would definitely buy from Zinc again.

I ordered 2 suitcases from Zinc. 1 was perfect, however the other was faulty. I contacted them via email over the Xmas period. They dealt with the matter swiftly. I was advised to return the item free of charge and within a week, they sent out another suitcase. Friendly customer service and I would definitely recommend!

bought an eco max 3 scooter which they stopped making so can no longer buy parts to fix & sell. also the parts they yse are rubbish had to buy a new scooter from a different company & is so much better would not recommend zinc.

Was missing bolts to my daughter’s scooter which wasn’t ideal but I emailed and it was sorted straight away and they sent it and I got it next day. So very good for me :)

Fantastic customer service! Had an issue with my Son’s scooter and Zinc arranged for it to be collected, looked at, repaired and sent back to me in no time at all! Communication was great and I would 100% recommend buying from this company.

I ordered a scooter for my Daughter as a Christmas present it was meant to be delivered via yodel but unfortunately it got lost, contacted zinc via email to explain,they kept in contact & issued a full refund, I'm very happy on how the situation was dealt with, would highly recommend.

I was missing a scooter from my order of 3, this issue was traced up amidiatly, lovely poltite speedy response, the matter has been resolved and another scooter on its way, will purchase from this company again and recomend to others, Xmas gifts for my grandchildren, great thanks to the team .

I rarely leave reviews probably but my case was dealt with almost immediately, swiftly and friendly. Following a confusing and horrific call with Argos, I was FINALLY told who to call and when I did, I was told exactly what to do. I sent info late evening and got a satisfactory outcome response first thing in the morning. Many thanks Team!!!

I placed an order which was very quick and easy to navigate the site.
After placing I found out a relative had ordered the same item and received it.
I immediately emailed and explained my dilemma to zincsports.
I had an acknowledgement and then I had a message from Shaun confirming he had stopped my order and refunded my money. Brilliant customer services. Prompt. Understanding and professional. Would recommend to anyone
I fully appreciated that there was no drama my request was dealt with very quickly and stress free.

Great customer service. I had a fault with my scooter which I didn't buy direct from Zinc. They talked me through the potential faults, even sending me a replacement throttle for free to check the issue. All fixed now. Great to be able to deal with someone in the UK!

I made a mistake in defining the sender address for our purchase of two scooters for our granddaughters.
I emailed zinc sports and Shameem sorted it . 5 star person in excellent company!