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Zoesydney Reviews 168

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TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Evaluating 163 reviews, most reviewers were let down by their experience overall. Many customers found that the products they received looked nothing like the items advertised on the website, often being of significantly lower quality and made from cheap materials. People frequently reported issues with the sizing being completely off and the garments lacking proper tags or labels. The website itself was often criticized for being misleading, particularly regarding the company's location, as many discovered their items were drop-shipped from China despite claims of being an Australian retailer. Reviewers also faced significant difficulties with returns and refunds; many were told to send items back to China at their own expense, and some never received their refunds even after complying with the process. There were instances where customers were offered partial refunds that never materialized, or their requests for refunds were ignored entirely. Conversely, a small portion of people felt that while some aspects like size might be unexpected, the product quality was acceptable.

What people talk about most

Product

Customers consistently note negative experiences with product quality, with many stating that items received... See more

Quality

Users describe significant disappointment with the quality of products, often finding them to be misleadingly... See more

Return policy

People report negative experiences with the return policy, with many reviewers finding the process extremely... See more

Website

Reviewers highlight significant dissatisfaction with the website, primarily due to discrepancies between... See more

Refund

Reviewers express significant dissatisfaction with the refund process, frequently reporting that their... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolutely do not buy from here. Very misleading company and the quality of the garment I can assure you is not what you are expecting to receive. They look nothing like the item you think you are pur... See more

Rated 1 out of 5 stars

The quality of the product, nothing like what was described.. and it arrived from China..what a surprise, from a store claiming to be all Australian. And their website is only a few months old, so no... See more

Rated 1 out of 5 stars

Absolutely do not use!! Ordered a dress thinking it was coming from Australia to justify the long wait times. Paid £61 (was supposed to be 110) for literally a bit of netting. The photos have obviousl... See more

Rated 1 out of 5 stars

Absolutely rubbish quality. Fabric is bad polyester and stitching probably wont last 1 wash. Worse than Shein. They take pictures from legit sites and sell “knock off” items. Complete scam. “Free retu... See more

Contact info

1.1

Bad

TrustScore 1 out of 5

168 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 1 month

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Rated 3 out of 5 stars

The black is not black

The black is not black - it’s a lighter shade which makes it difficult to pair with suit jackets or other black items etc - such nice trousers but colour needs to fixed.

15 July 2025
Unprompted review
Rated 2 out of 5 stars

Please respond to my email...

Please respond to my email i sent you. I i bought a dress and too small i have sent two emails from my work email and my email account i bought the dress from i need someone to respond as it has been two weeks now today is

16 July 2025
Unprompted review
Rated 1 out of 5 stars

This is by far the worst company to…

This is by far the worst company to deal with it’s a scam they’re operating in China with cheap nasty clothing. Firstly, when you order in their website it shows they’re based in Neutral Bay Sydney the website provides an address in Sydney which doesn’t even exist. Secondly, their number for customer service is in Chinese. They are operating from China with shein knockoffs & high prices. Their returns policy is pretty bad. If you order and want to return anything you must return it to China & pay for the postage cost there is no prepaid labels to send it with. Do not deal with this Zoe Sydney they are literally scamming people online who think they maybe a legit fashion label. They offered a refund and they still have not refunded yet! It’s all lies and scams, I urge you to report them and do yourself a favour so not deal with them!

15 July 2025
Unprompted review

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