Zone Property Management Reviews 114

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude. Many people highlight specific team members for their dedication, quick responses, and ability to go above and beyond in resolving issues, making interactions pleasant and efficient. The overall service is often described as excellent, with consumers appreciating the clear communication and reliable support. However, some people were dissatisfied with the service, mentioning issues like unresponsiveness to emails and calls, even in urgent situations. A few other people also felt that some staff members were rude or dismissive when addressing concerns, leading to frustration and a perception of a lack of professionalism.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the professional, polite, and quick... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise specific agents for their... See more

Response time

Consumers find response times to be ambiguous. Many reviewers praise the prompt and helpful replies from... See more

Customer communications

Users describe ambiguous interactions with contact. Many customers praise the ease of contact, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dealing with Christie at zone management has been an absolute pleasure! Anytime that anything has been needed by myself has been dealt with it the upmost professionalism & with rapidness, extremely pr... See more

Rated 5 out of 5 stars

Since acquiring the property, I've been liaising with Ellie on a number of things to get us up and running. She is friendly, very responsive on email and progresses queries / requests making sure upda... See more

Rated 5 out of 5 stars

I needed to contact Zone Property Management to deal with parking fine queries. I want to say a huge thank you to Christie. She was so helpful and without her assistance I doubt we would have got the... See more

Rated 5 out of 5 stars

I have dealt with Ellie directly several times now over the past few months regarding quoted works and I have found her to be extremely helpful and she goes above and beyond every single time, which... See more


Company details

  1. Grounds Maintenance Service

Written by the company

Zone Property Management are an ambitious, forward thinking block and estate management company based in London and the Home Counties. Our portal system & mobile phone app is a major part of our business model and how we approach property management. Downloadable to Android or iPhone, residents are able to log maintenance issues, view payment history/arrears and more. Our Resident director / Freeholder portal shows a higher level of financial information and all maintenance logs. We are revolutionising the industry by offering the best and most transparent service to residents, resident directors and freehold investors.


Contact info

4.2

Great

TrustScore 4 out of 5

114 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Zone flat management

I own a flat under management by Zone Property Management. Zone took over the block about a year ago and far things have been going well, much improved over our previous managers. Zone are considerate, responsive and have been managing the property diligently.

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Stellar Company!

We have been working with Zone Property Management for some time now and I can confidently say they have exceeded our expectations in every aspect. A special shoutout to EllieAndrea Murphy. Communication has been seamless from day one, quick to respond to any requests or issues that arise.

I would highly recommend them to any business looking for a top-notch facilities management partner.

Thank you!

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent to deal with

We have been working with find Zone Property Management for quite a while now and find them really easy to work with. Communication with Ellie-andrea is excellent, and we would be happy to recommend them to anyone.

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Zone property Management, great service

Zone property Management took on managing our block of flats last year. What an improvement! W our previous agents were utterly useless. Uyi Otakiti does a marvellous job for us. He is responsive and tenacious

31 August 2024
Unprompted review
Rated 4 out of 5 stars

A good working relationship

We have established a good working relationship with Ellieandrea and have always found her to be polite, professional and with a great sense of humour. We look forward to continuing to work with her and the team at Zone.

19 August 2024
Unprompted review
Rated 5 out of 5 stars

I have dealt with EllieAndrea on…

I have dealt with EllieAndrea on several occasions recently and found her to be helpful, polite and professional, would have no worries about recommending Zone Property Management for future transactions.

15 August 2024
Unprompted review
Rated 5 out of 5 stars

Zone PM - Ellieandrea Murphy!

We have established a good working relationship with Ellieandrea who is a real credit to Zone Property Management, her hard work and assistance shows that she cares about her customers and contractors alike, keep up the good work Ellieandrea. We look forward to continuing to work with her and the team at Zone.

23 July 2024
Unprompted review
Rated 5 out of 5 stars

A Stellar Property Management Experience with Zone Property Management

As a property developer at Rival Group, I’ve had the privilege of working closely with Zone Property Management, and I can confidently say they are a cut above the rest. Let me share my detailed experience:

1. Attentiveness and Smooth Transitions:
o Zone’s commitment to attentive service truly stands out. When we entrusted them with managing our newly built developments, they exceeded our expectations.
o Residents moving into these properties consistently provide glowing feedback. Zone ensures their transition is seamless, addressing any queries promptly—even those seemingly minor “demised issues.”

2. Dedicated Compliance Team:
o The addition of a dedicated compliance team has been a game-changer. Especially since the new fire safety bill, Zone’s focus on compliance matters has elevated their service.
o For larger sites, this team ensures that all regulatory requirements are met, providing peace of mind to both residents and property owners.

3. Effective Communication and Systematic Handling:
o Zone’s ability to handle communication is commendable. As developers, we can step back once a site is completed, knowing that Zone will manage all interactions seamlessly.
o Even when we return for snags or follow-ups, their system ensures efficient handling. No detail slips through the cracks.

4. Fire Risk Assessments and Timely Follow-Ups:
o Zone also engages us for Fire Risk Assessments in their larger developments. Their compliance team ensures that follow-ups are recorded and executed within necessary timescales.
o This level of diligence puts Zone ahead of most managing agents. They don’t just excel at the basics; they navigate complex building management matters with finesse.

In summary, Zone Property Management is a partner you can trust. Whether it’s a 250-unit development or a 12-unit housing estate, they consistently deliver excellence. Kudos to the entire team for their professionalism and dedication!

Matt Osborn
Rival Group

29 July 2024
Unprompted review
Rated 5 out of 5 stars

Always extremely happy with Zone…

Always extremely happy with Zone Property Management service, we have used them a number of times. The level of service has always been outstanding, they are really easy to deal with and are very responsive. I would highly recommend using them!

22 July 2024
Unprompted review
Rated 5 out of 5 stars

Pleasure to work with

We at 1st for Fire & Security Ltd have been working for Zone Property Management Ltd for approximately 11/2 years in that time we have serviced and maintained and reacted to emergency call outs for the fire detection and alarm system, AOV Systems, Emergency Voice Communication Systems and Emergency Lights across several property's.

The information received from Ellie Andera Murphy and others in the office is always complete.

We look forward to continuing our relationship with

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Relationship with Zone

We deal with Ellie-Andrea from Zone quite regularly regarding sites which we attend.
During my time of dealing with Zone and Ellie-Andrea, I have always found her to be extremely helpful, polite and accommodating. She also has a great sense of humour!

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Finally a good property management company

Zone recently took over the management of the estate where I live and have to say they are the best by far. Any feedback or comments I’ve made have been listened to and acted upon. Can’t recommend them enough

25 July 2024
Unprompted review
Rated 5 out of 5 stars

Great PM business

We have recently changed managing agent to zone property management, the transition has been so good and the level of service compared to our last agent is incomparable . They are always responsive and have recently assisted in a large redecoration elevation project

24 July 2024
Unprompted review

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