Zone Property Management Reviews 114

The ineptitude of this Management company or rather, mismanagement is quite simply staggering. No projects are ever completed in a timely manner. I've been a resident at Blu Bracknell for over three years and only now have the common area carpets been deep cleaned! They were such in such an appalling state previously. The massive rat infestation continues to pose a serious problem to health and safety and especially children whose play areas are in the vicinity of the bins - after repeated requests to improve and secure the bin areas making them inaccessible to rodents - this only falls on deaf ears. The window cleaning service is likewise appalling and the lift is frequently out of service rendering life at Blu Bracknell impossible for the elderly or disabled. All of this is compounded by the spate of thefts and acts of vandalism at Blu Bracknell where residents frequently have parcels stolen from the common areas and Zone Management's reluctance to install CCTV to serve the best interests of residents and keep them safe. Lastly, Zone Management have embarked on a ludicrous scheme appointing Parking Control Management to monitor the car park and fining residents in the event their allocated bay is occupied by another vehicle and they’re obliged to park elsewhere in the residential car park. Zone Management are actually instructing residents to park off site on the main road adjacent to the apartment complex where visibility for oncoming motorists is extremely limited and posing a serious threat to life to any driver of a vehicle emerging or turning into the property. The alternative - as explained by Zone Management is for residents to purchase a "scratch card" and to park in a visitor bay! The purchase of scratch cards also applies to any resident wishing to have a visitor on site! And the number of scratch cards available for purchase (not cheap) annually is limited restricting the number of visitors a resident may have! Lastly and by no means least - Zone Management are advertising the rental of unoccupied bays to residents with a second vehicle for hundreds of pounds each month! Prior to PCM monitoring the car park in the early hours of each morning parking was never an issue at Blu Bracknell. Other issues .....intercom system has never been operable and visitors unable to ring the bell to my flat. The concierge I was promised who would receive parcels never materialised and who actually decides to place light coloured carpeting in common areas???!!!!!

Hopeless
1) bin areas absolute disgrace
2) intercom has never worked in 5years even though that was paid for on purchase of flat
3) bin areas full of rats because overflowing bins
4) no disabled access on any of the building
5) windows are much cleaner before the window cleaners have been
6) carpets in communial areas are disgustingly filthy
7) carpets in communial erraste equally disgusting filthy never been cleaned in 5 years
8) lift is out of service for weeks at a time
9) service charge get put up to what ever they want but nothing gets replaced
Overall very unsatisfying as all we get from zone there’s no money even though we pay quite a sum for this lack of service

Ellie contacted me to arrange a management plan for her portfolio of properties, access was arranged promptly and efficiently surveys were carried straight away, have now worked with Ellie and zone property management for a year and it's been a 100% smooth process.

We have provided Health and Safety services to Zone Property Management for the last 3 years (Ablemarsh Safety Consultants Ltd). Ellie and the team are a pleasure to work with. They are well organised and everything always goes smoothly. I hope this relationship continues long into the future.

We have worked as contractors for Zone Property Management, providing fire risk assessments (Ayassessments Ltd). We have communicated with Ellie in the office and she has always been super helpful, providing us with all the necessary documents ahead of our inspections and being forthcoming with any keys and codes, and it's really refreshing to work with a prompt, organised and professional company.

Today the lock of my front door went and I was unable to access my property. James Magri from Zone responded very promptly to my plea for urgent help. Contractors ABC were on site within a few hours and obtained quick access and replaced my locks. It was extremely stressful and Zone really helped me today hence the 5 star rating for maintenance issues.

I would like to express my sincere gratitude for James Magri's assistance in resolving an issue. Without his help, the resolution of the matter would not have been possible.

Once again, thank you so much for his contribution to bringing about a positive outcome.

Zones is a good company. Andie was very helpful and a great property manager.

Absolutely thrilled with the service I’ve received at this place. I’ve been liaising with one of the property managers Andie and I cannot recommend her enough! She’s so helpful and thorough when talking with me via the phone/email. Thanks so much Zone and Andie!

Pleasure speaking to Andie-Anna as always. Amazing service and an amazing Company to work with.

Zones a great company, and Andie is a good Property Manager to have

Andie-Anna was extremely helpful and knowledgeable, I believe she is an excellent property manager and hopefully all her work is valued and she continues to do well

Thank you for sending me the link following my discussion with Andie-Anne. She was extremely helpful and took pride in the company and being a part of the team.

Zone Property Management has been my property manager for a number of years now. I cannot express enough how pleased I am with the services they provide. I would like to give a special mention to my property manager Andie, who from the first day has gone above and beyond to ensure that all our needs are met and that our property is well taken care of. Her attention to detail and ability to quickly resolve issues has been very impressive - 5 stars.

lovely dealing with Andie again, appreciate the link to leave a review on her performance

I have been dealing with Andie-Anna at Zone looking after our development in Goffs Oak, she has been so helpful. Look forward to working Zone Property Management on our future projects!

Thank you for the link to write my thoughts on our pm, Andue is a pleasure to liaise with

I would highly recommend Zone!

Great management company highly knowledgeable especially Andie-Anna!

Thank you for all your help - Gemma

Zone manage a lot of our properties and do an amazing job..

I have recently spoke to Andie on the phone and I found that she was extremely helpful and met my needs and request in a professional and efficient manner.