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Zone Property Management Reviews 114

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TrustScore 4 out of 5

4.2

Grounds Maintenance Service
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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff, particularly staff members, for their professionalism, helpfulness, and quick responses. Many people appreciate the dedication and excellent customer service provided, noting that staff members often go above and beyond to resolve issues and maintain clear communication. However, some people were dissatisfied with the service, mentioning issues such as unresponsiveness to emails and calls, even in emergencies. There were also concerns about rudeness from certain staff members and a perceived lack of urgency in addressing safety issues. A few other people also felt that the day-to-day maintenance was poor and that communication could be dismissive, with requests for financial breakdowns being ignored.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Reviewers mention ambiguous feedback about service. Some customers, for example, praise the professional,... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise specific... See more

Response time

Clients share ambiguous opinions on response times. Many customers praise the prompt and helpful replies from... See more

Customer communications

Customers had ambiguous experiences with contact. Many reviewers found the company easy to contact, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dealing with Christie at zone management has been an absolute pleasure! Anytime that anything has been needed by myself has been dealt with it the upmost professionalism & with rapidness, extremely pr... See more

Rated 5 out of 5 stars

Since acquiring the property, I've been liaising with Ellie on a number of things to get us up and running. She is friendly, very responsive on email and progresses queries / requests making sure upda... See more

Rated 5 out of 5 stars

I needed to contact Zone Property Management to deal with parking fine queries. I want to say a huge thank you to Christie. She was so helpful and without her assistance I doubt we would have got the... See more

Rated 5 out of 5 stars

I have dealt with Ellie directly several times now over the past few months regarding quoted works and I have found her to be extremely helpful and she goes above and beyond every single time, which... See more

Company details

  1. Grounds Maintenance Service

Written by the company

Zone Property Management are an ambitious, forward thinking block and estate management company based in London and the Home Counties. Our portal system & mobile phone app is a major part of our business model and how we approach property management. Downloadable to Android or iPhone, residents are able to log maintenance issues, view payment history/arrears and more. Our Resident director / Freeholder portal shows a higher level of financial information and all maintenance logs. We are revolutionising the industry by offering the best and most transparent service to residents, resident directors and freehold investors.

Contact info

4.2

Great

TrustScore 4 out of 5

114 reviews

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Rated 5 out of 5 stars

Amazing company/Andie-Anna

Amazing company to work with! Especially Andie-Anna was very helpful and made the experience very enjoyable. Thank you very much!
I would highly recommend this company to anyone.

1 March 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend Zone!

Highly recommend Zone!! The best management company i have dealt with in 30 years! Very knowledgeable and helpful and managed to sort out some very difficult issues for me at their own time and cost! Uyi always goes over and above to ensure I can relax knowing my investment is in good hands.

2 February 2021
Unprompted review

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