Zoomadog Reviews 

399
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service and support, noting helpful guidance and outstanding assistance when selecting products or resolving issues. Many people also praise the efficient service and impressive online ordering process, with orders arriving quickly and representatives ensuring correct product sizing. However, some customers also noted issues with product sizing and quality. Some people found that items did not fit as expected despite measurements, or were advertised inaccurately. Additionally, a few reviewers experienced problems with product durability, such as padding coming unstuck or stiff seams causing discomfort, making the products ineffective for their pets.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with items... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers expressing satisfaction with product... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as outstanding... See more

Service

People report positive experiences with service, with many reviewers stating they would definitely use the... See more

Order

Consumers find the ordering process to be positive, with many describing it as one of the most impressive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My dog needed boots on her front paws to protect them on hard surfaces due to OA. Great customer service as I tried several options to get the best fit. The end result has been a ‘game changer’ and my... See more

Rated 5 out of 5 stars

Helpful guidance in selecting the right size socks for our Yorkie has resulted in a very good fit - they stay on! He is able to navigate hard floors and steps indoors much more easily

Rated 5 out of 5 stars

Outstanding customer service I have purchased 2 wiggleless back braces in the past and been very happy with them for one of my dogs. They made all the difference to his walking I purchased a sh... See more

Rated 5 out of 5 stars

My dog suffered a HNPE on 8th December 2025. On our first physio visit the physiotherapist recommended a 'Help em up' harness and advised that Zoomadog were her preferred supplier. I'm glad we took he... See more


Company details

  1. #143 of 162 best companies in Pet Care Store

Written by the company

Zoomadog is the UK's No 1 Online Shop for Medical and Dog Rehabilitation Aids. We help dogs with cruciate knee injuries, hip dysplasia and arthritis find the correct medical products to help them enjoy their day-to-day activities to their full potential. This includes dog wheelchairs, splints and supports.


Contact info

4.2

Great

TrustScore 4 out of 5

399 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(399)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful when answering my questions

I was gifted a Walkin Wheels for my senior boy but need to replace a few bits so that he could use it. I contacted customer service to ask if I could replace wheels to a bigger size on a medium frame they said yes and what size I needed. Ordered them shortly after and paid for standard delivery 3-4 days and they arrived the next day which meant I could change over wheels and see how my boy did with the wheelchair, in fact as soon as I clipped him in he was off.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

After x2 failed products through…

After x2 failed products through Amazon, I Bought the Help'em'up Harness for my 33kg Goldie after elbow surgery. Spoke to Megan on Bank Holiday Saturday for advise and correct sizing before placing the order.
Due to a late delivery their end, my order was delayed. Because I was willing to wait the extra 48hrs for the harness, they refunded the express delivery charge but sent it express as soon as they received it.
Fabulous, well made harness and exactly the right product for the job. Very customer focussed company, would highly recommend.

29 May 2025
Rated 5 out of 5 stars

Wow what a fabulous halo harness

Wow what a fabulous halo harness. My dog went suddenly blind took him to the vets they said he has sards. Looking for a halo harness in his size was a nightmare as all the cheaper company’s only do small or extra small size and all had bad reviews. Came across zoomadog uk and they supply all sizes the muffin’s Halo Harness had excellent reviews so i purchased one they are quite expensive but totally worth very penny. Customer service is brilliant they answered all my questions I had about the harness, kept me informed about delivery Which was very fast my dog had no problem wearing his new harness on a walk, next day on his walk he was more confident which was great to see no more walking into walls, Fences, parked cars really does help him navigate around obstacles. I highly recommend to anyone with a blind dog or visually impaired

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Efficient and easy to communicate with.

I knew what size harness I needed for my dog and ordered as such, but the staff emailed me to make sure I was ordering the correct one (they are expensive). I was even able to phone them to explain how I knew the size was right. This might all seem daft but so many companies have no answerability or responsibility so I found this company trustworthy and efficient. The harness was delivered in three days. I highly recommend Zoomadog.

28 April 2025
Rated 5 out of 5 stars

Professional and responsive

Friendly, professional and fast acting approach to ensure fit for purpose of Maximus product. Has made an immediate improvement to the quality of life for our dog. Highly recommend.

26 February 2025
Rated 5 out of 5 stars

Help Support for Pet Recovery

BaltoDogSupportRearHarness :
Good Quality, well made. Easy to use. Great help for both the furry one and owner.
Help Elm Up full body lifting harness and handles :
Strong good quality helping hand.
Although it's a bit pricy, well worth it.
Great aids for my senior Cocker who recently has a spinal stroke, long road to recovery.
Many thanks.
Love your products.

26 February 2025
Rated 5 out of 5 stars

These shoes are amazing!!

These shoes are amazing!!
We did have problems getting the correct size, but Megan was incredibly helpful. It was worth persevering to get it right as they have been superb. Our Pug was knuckling badly and we were trying wraps to protect his feet with a little success. These shoes have been invaluable and allow him to walk without damaging his feet. A total game changer.

28 January 2025
Rated 5 out of 5 stars

Zoomadog was great!

My whole experience with Zoomadog was great. Customer service were really helpful in advising which boot to buy for my greyhound. Finding the right size was difficult but the whole return and exchange process was seamless. Thoroughly recommend.

29 January 2025
Rated 5 out of 5 stars

The Hunnyboots fit perfectly to our Greyhound.

The Hunnyboots fit perfectly to our Cosmo who has a chronic Corn on his left fore paw and now walks comfortably. The boots are very well made (bespoke) and stay on his feet not like regularly available dog ware made for non Greyhound feet. Spendy shipping costs, but it was here so quick from so far away.

30 December 2024
Rated 5 out of 5 stars

Great product

Great product, but unfortunately didn’t fit my dog. Returns team were extremely helpful, when I needed to send them back. No fuss, just emailed me a return form within minutes of my enquiry

30 December 2024
Rated 5 out of 5 stars

Incredible service

Got in touch with Zoomadog for i needed a couple of spares for my girl Keera's wheelchair, that weren't listed on the site. I was dealing with Megan, & i will say this... someone give that girl a raise! She was absolutely fantastic!! So fast at getting back to me, & so incredibly helpful & friendly! Brilliant! 🙂🙂

11 December 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Product and Service



I recently purchased the Pawsup dog walking boots from Zoomadog to help my dog Max, who has been struggling with knuckling due to spinal stenosis. From start to finish, my experience with Zoomadog has been nothing short of exceptional.

Firstly, the customer service at Zoomadog is unparalleled. The team were incredibly knowledgeable and supportive, answering all my questions with patience and expertise. They helped me find the perfect solution for Max’s needs, ensuring that the boots would be a comfortable and effective aid for his condition.

When the Pawsup boots arrived, I was impressed by their quality and durability. The design is thoughtful and clearly made with the dog's comfort in mind. Max adapted to them quickly, and the boots have made a world of difference in his mobility and overall happiness. He is now able to walk and play with ease, which has significantly improved his quality of life.

Zoomadog has truly gone above and beyond in providing a product that not only meets but exceeds expectations. Their commitment to helping pets live better lives is evident in every aspect of their service. I highly recommend Zoomadog to any pet owner looking for innovative and effective solutions for their pet’s mobility problems.

Thank you Zoomadog from Max and his owners

1 December 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look