Zoomadog Reviews 

Relatively easy to assemble, and the video is excellent. I haven’t started using yet, but my boy has snuggled up to it…which I have taken as a good sign.

I am impressed with the sturdiness of the vehicle and looking forward to getting into its use.

When product arrived I accepted it in its condition assuming a slight fault in manufacturing however when returning it they said it was faulty and couldn’t be sold on.
Good friendly service. But this was a huge disappointment

What an amazing company! No1 for customer service and willing to go above and beyond. Megan was so helpful with my order and sizing my dog to the correct equipment. Thank you so much - I will definitely be back to your site if I need anything else :)
Also I love the branding!

I bought the Maximus PawsUp SuperFlex - For Rear Paws for paw knuckling.

They are fantastic. My dog does not fall or knuckle at all anymore when wearing these - massive change to his walks.

Highly recommend.

They asked for measurements videos and the dogs information before shipping the product - then they changed my size of boot I ordered due to the information I gave and this worked perfectly.

Absolutely brilliant service from this company. Customer Service was exceptional - super happy with response and swift delivery which is SO important when your fur baby needs urgent supplies due to injury x

I didn't know where to go as my dog needs wheels saw a page on Facebook about zoomadog what can l say they have been fantastic from start to finish. They helped me all the way and when your wheels come they don't just leave you . They are on the phone when ever you need them they make sure that your dog is happy and you have the wheels right for them by sending them pics and videos. They have been fantastic and so friendly l would highly recommend them .

Oh my word this company has the most excellent customer service. Excellent products and fast and convenient service.

Kept me well informed at all times. Would definitely use again.

After leaving a message on a Sunday afternoon about a problem with my dog’s wheelchair I didn’t hold out much hope of getting a reply in this day and age of abysmal customer service,but by 9:30 Monday morning I had a phone call from from Emily at zoomadog,who solved my problem immediately ordering new parts,and keeping me up to date along the way.fantastic customer service (a rare thing these days) I would highly recommend this customer focused,responsive company,well done Emily and zoomadog as a whole,thank you

The dog wheelchairs cost allot of money (£470) and they can only be returned if they are as new condition. I wanted to be sure they would help my 27kg elderly labrador who has pain and weakness in his back legs and hips so I asked zoomadog if the wheelchair would work on sloped ground, uneven ground, steep steps and long grass as I live in a rural location on a hill and need to get up steps to get out of my house. I was told by Megan from zoomadog
that "our wheelchairs are designed to handle various terrains including sloped and uneven grounds well as long grass. They should perform well on steps too, there is a handle on the frame so you are able to help your dog up large steps and curbs etc".
After this reply I did not hesitate to order. My poor lab has been through hell trying to pull himself up hill with the wheels on and when I took him downhill on an uneven path they were not safe and I had to disconnect the wheels to get my dog back home. The wheels are impossible for my dog to go up steps too, the handle is useless. I have had to abandon the wheels and wasted allot of money and put my poor dog through allot of stress and discomfort in the process. Megan on the customer care team needs to know the limitations of the product she is selling and not mislead customers. I feel getting a sale is more important than ensuring the product is fit for purpose.

This was the 2nd pair of boots we purchased for Malik. We spoke to Megan who was extremely helpful and ensured that we received the correct size for him. She kept us informed all through the process. Thank you.

The item I ordered was delivered on time very good quality and as shown on their site. Unfortunately it was not suitable for my dog. Not the companies fault but my selection. It is hard to judge on line exactly if it will help with our dogs problems. I contacted the company and within the hour they had replied suggesting another type and advising on returning the item.

DO NOT BUY THE CRUCIATE LIGAMENT SUPPORT BANDAGE! An absolute joke. I rarely leave less than 5 stars as if things aren't great I tend to not review but these are expensive and not fit for purpose. Some cheap Chinese made peoce of material, the elastic comes away after a couple of wears (my dog needs this for about 6 months) at almost £80 the mark up on these is pure greed, another company exploiting the fact we love our pets! Avoid at all costs, I saw a similar one for a tenner but thought I'd best go for the more expensive one as the reviews of the website suggested it was a reputable company, whilst some products may be OK (I don't know, I haven't tried) the support bandage I can safely say is a waste of money. Little support offered to my dogs leg, money down the drain.

Great information on zoomadog website with variety of boots for dogs. Boots seem well made and my dog doesn't seem to bother with them so all good.

They were so helpful with harness and wheels I needed for my injured dog. They respond very quickly. Highly recommend

My physiotherapy FitPaws Bone arrived very quickly and was very well packaged. Unfortunately I had a problem with the pump that came with the bone. However, I contacted customer service at Zoomadog, and I have to say that they were very efficient in requesting a replacement pump from FitPaws for me, and I was kept well informed as to the expected delivery date. I was given the impression from the extremely helpful Megan, that the 'care' part of customer care really does matter to this company. I would highly recommend!

The product is brilliant and the support we've had since with helping us get the best fit for our amputee labrador has been outstanding. Emily has been amazing and responds so quickly to my panicked messages. Would highly recommend

I found Zoomadog after researching a few dog wheelchair companies for my very large dog. I called to have a chat and Megan assured me that this would change mine and my dogs life for the better. I went ahead and ordered and a lovely pink chair arrived with all the accessories. It was a huge step to take but I’m looking forward to using it more. The customer service is amazing and Megan has the patience of a saint as I was getting very stressed getting Belle (my dog) in and out of it as I was worried that I was doing everything wrong. She answered my emails, called me back when she saw my missed calls and responded to what’s apps quickly. Absolutely fantastic service. I can’t recommend them enough and will have Belle zooming around everywhere soon. A company that seems to really care for their customers and their dogs.

The customer service was terrific. I had ordered a booth that was size too small for my dog and they were so helpful in finding a better fit alternative. Super efficient and super friendly. Definitely recommend!

Customer service has been outstanding from the start. Big thankyou to Megan who is efficient, polite and compassionate.10/10 ..Sam my dog became disabled losing the use of his back legs at the end of February. WE purchased the help em up harness. It is discreet you walk along helping lift your dogs rear legs for them ,,its great for lifting in and out in car too..really straight forward to fit on and off ..10 out of 10 for this harness. thank you