Zzoomm Full Fibre broadband Reviews 7,693

Great service from Mary. Thank you.

Lori answered some really technical questions with clear answers and possibly a solution to my WiFi signal being inconsistent throughout the house

Thankyou to Tom bull and Paul Lambert goid service

MARC IVHANN Was so helpful and informative. Dealt with my problem straight away and answered any questions I asked.
So glad I have gone with Zzoomm

I had some technical issues that had to be solved Zzoomm side, after a quick discussion with Matt from their technical team, he quickly got to how they could provide a solution, and I was up and running in no time. Very happy with their solution! Really helpful technical support.

I've just spoken to Mary in technical support who was very helpful. Thank you

Very good experience, very helpful the customer service Mary, lovely assistant, very helpful

I was a bit disappointed that it took 3 phonecalls and numerous messages over 3 days before my router issue was fixed. The 3rd person I spoke to, Ellie, was amazing though and get the issue fixed straight away so many thanks to her. Zzoomm also apologised and gave me some credit towards my bill

My call was answered quickly. Khaled was helpful and answered my query with no problem.

I had an issue with my broadband speed so I called the helpline who promptly took my call and lucky for me I got Drexler as my call handler!
He was professional throughout and managed to sort my issue within a few minutes and also provided an option for further support should the issue re-arise.
Thank you Drexler

Mary was amazing and helpful

I recently signed up with Zzoomm, and a huge part of the reason I chose them was the fantastic customer service I received from an agent named Haleem. He was extremely helpful, incredibly easy to talk to, and provided top-tier service from start to finish. He also helped me secure a really great deal!

The installation process went very smoothly with no issues at all. I’ve had the broadband for a few months now, and I’m happy to report that both the speeds and reliability have been absolutely perfect. I couldn't be happier with the switch and would highly recommend Zzoomm to any friends and family looking for a dependable provider!

Omar Razak, very friendly & polite. Quick and talkative.

Just received my renewal for my BeFibre broadband (now part of Zoom) as my current 2yr contract comes to an end soon .
I initially wasn’t happy with the loyalty offer of a 12 month contract @ £24 per month ( previously 150 @£19 per month)as it stated same as a new customer so I emailed and contacted by phone the loyalty team .
After speaking with an extremely helpful local advisor (Johny) I was put on a 24 month contract at £22 per month( guaranteed no increase for 2yrs)which works out the same as a new customer so very happy .
As for service and internet connection over the two years I haven’t experienced any problems other than a very occasional outage lasting no more than a few minutes.
Connection has always been great at or above the stated speed and coupled with the customer service experience I can highly recommend this provider.

Mary was very pleasant she dealt with my problem very efficiently . happy birthday Mary.

We're renewing our broadband as we've been really happy with the service. Job has done everything for us and made it really easy to renew

After a visit from a chap selling better broadband services and after checking out the company and the reviews I decided to take the plunge and move from my current supplier and try Zzoomm. Should I have known better than to be influenced by a door to door salesperson! Probably. But the advertising was incredibly persuasive with the line - Fed up with eye-rolling, promise breaking broadband providers? And Switch once. Stay Sorted

A date for installation was agreed upon and I was informed that Zzoomm would take care of everything including the switch from my old supplier and all I had to do was be there on the day of installation.

If only it had been that simple, that easy, that smooth a transition. Instead when I contacted my former supplier to ask if they would be sending out a return bag for their router I was informed that the item was ‘legacy equipment’ and there was no return necessary! Great I thought, another box ticked. I then asked when I would receive the final bill from TalkTalk, a copy of which I had in my possession via email, only to be informed that I was still connected to their service because of some error by Zzoomm during the ‘switch’ ! No problem I stupidly thought, contact Zzoom customer care ‘Humans on hand when you need them’ and explain the situation. My first contact resulted in a response text telling me in no uncertain terms that it was my responsibility to deal with this issue and was nothing to do with Zzoomm !

My second contact with Zzoomm was made after two and a half hours of being shuffled from one department of TalkTalk to another each saying the very same thing ‘I still had a line with them that I had to pay for until Zzoomm sent whatever was required to cancel it and that this was entirely Zzoomm’s fault because they had made the original error by cancelling the original switch on the 17/05/2026 and then instigating a second switch on the 18/05/2026 I had no input into any of this, it was completely out of my hands and whilst TalkTalk agreed I had not been receiving any type of signal or service of any kind until Zzoomm completed the correct switch procedure I would continue to be billed 😳

Have I had any reply from Zzoom to my second correspondence? Not a word, not a text, not a mobile call nothing! Apparently those ‘Humans on hand when you need them’ have left the building and have no interest in the matter, the mess, they created.

As for TalkTalk, well they have shut down my account and I am no longer able to use their chat line but what use would it be because according to them I am no longer a customer though they seem determined to take money from me for a service I’m not receiving.

Thank you Zzoomm, not an auspicious beginning to a new contract for a new customer. I wonder if this review will make any difference!

Account # upon request
Invoice # Z-Inv01027992

I had some slow speed issues with my broadband this weekend. I called the Zzoomm help centre on Monday morning. I was helped by a very nice lady called Joy. She walked me through some procedures to reset the system while she tinkered with something from her side. There was an immediate improvement in the speed, and I will monitor it in the coming days to see if the problem is properly fixed, but so far so good, and thanks to Joy for sorting it out.