This company is basically fraudulent. I bought some products under a cashback arrangement. The cashback has been refused TWICE because they claim the products have been returned. After getting their customer services to confirm that the products (which are currently in my house) have NOT been returned, they are now no longer answering any communications from me.

Update: After the email they claim to have sent me below, they are now ignoring me again. So to confirm, this is basically fraud.