We expected a 160x50 cm mirror delivery last Friday from DSV and delivery time was between 9 to 13.
I had an important meeting at my office at 14:00 but decided to be at home for delivery.
Around 12:30 some one from DSV contacted told me there will be a delay and they are not sure when it will be at my place. I had to go for the meeting so I left my wife alone with the situation.
We also had a dinner invitation so we were running out of time with being home.
Around 16:00 a very rude driver called my phone to make sure we are home for delivery and he will be there in 10-15 minutes. Long story short, the driver forced my wife to take a big, heavy and long wooden pallet tighten to the mirror with a lots of plastic around the mirror because he had no cutter to separate them and no time to wait my wife bring one from the apartment!
Now my wife have a huge back pain because she dragged the pallet to the building and eventually inside the apartment on level 3!
Btw, I cancelled the dinner and ran home when I found out the story.
Also it is impossible to contact them to make a complaint.
No wonder 1.8 stars. Their service is a match up