Ann

Booked accommodation in Oct 25 for a stay in Feb 26. Simple no issues with booking. We were advised that we had to use to another house - no issues still within the locale.
Arrived at house at 6.30pm on a very wet & cold evening to find no key in lock box. After waiting for 1/2 hour on the phone finally spoke to a lovely lady who would find out what was wrong. Phoned me about an hour later to tell me the key was in another lock box but I expressed my confusion as all other lock boxes were for other properties?? She then said she would try to find me other accommodation. Confirmed it needed to be in the same Vicinity as we were attended a family wedding in the area.
At 8.50pm called the operator to be told they were still looking for other accommodation! At that point I cancelled the booking as I needed to get my family into a place to sleep.
Spoke to the company after the weekend asking for my refund & expressing my disappointment. Was told that my deposit would take 10 to 15 working days! Contacted CEO, Dale Smith, via email expressing my frustration with the whole process. No reply!
Eventually, I contacted my credit card, American Express, who put the payments into dispute & credited my account the next day- that is what I call service!
I have not heard actual what happened to my booking, any form of apology or any compensation as I had to book a hotel at extra cost for my stay.
This whole debacle marred what should have been a fabulous family celebration!
Will not use this company ever again!

Use the anti mould spray bottle. So much easier than having to dilute, etc.
I use it on my static caravan every year & it keeps the green algae at bay. Applying using my hose makes life to much easier! Would not hesitate in recommending this product.

I had to return my order; nothing to do with the company but my mistake.
They dealt with the return so quickly & the refund was credited to my account within a few days.
Very impressed by this company.

The order arrived quickly & very well packed.
The items I purchased were of a very good quality. Delighted with my purchases.

Ease of access to use the App & allowed me to apply for a refund from my account which was in credit. Also able to reduce my monthly bill to a more accurate amount.

The Make up brush bags were of a lovely colour & good quality. Be great Christmas presents. They arrived quickly & well packed.

Easy access to my purchase. Could get it anytime

The parcel was delivered a bit later than the email had stated but the driver was polite & apologised. Very pleased with the delivery & driver.

From initial ordering to delivery at shop, I was emailed to ensure I knew what was happening.
The sandals I purchased are extremely well made, comfortable & brilliant looking. Delighted with my purchases.

Lovely pair of shorts. Very pleased with the service I received.

I emailed a problem with a pair of leggings. The operator dealt with my problem very quickly & offered me several options. I asked for a replacement which I received within a week. Well done Ideal World.

Delighted with my recent purchases with the £1 Auction. Each item I have received is of a good quality.

Great delivery service. The unit is in a well light area so felt very comfortable picking up my order. Delivery instructions exceptionally clear.

Very quick delivery. Really happy with the items I ordered as it was a repeat order!

Delivered exactly when I expected it.

Delighted with the quickness of the delivery of my purchases. Brilliant service! So easy to order from.

As always, Scotland Cruise Centre got exactly what I wanted with good flights. Terri is one of the best as I did cause her some tricky issues & she handled them very professionally & politely.
Always book my cruises with Scotland Cruise Centre.

The webpage was easy to use. Plenty of choice of accommodation & flights.
Prefer access to booking 23kg of luggage on web page rather than having to go to Easy Jet. Just more convenient.

Had a booking for transfer from Torremolinos to Malaga airport. Car arrived early & very clean. Driver very professional. As always, Holiday Extras comes up trumps!

Webpage so easy to use. Booked exactly where I wanted to stay with good flights.