Sir David Gunn

Although yours was not the cheapest quote obtained, I trust the AA more than a company I have not much knowledge about. Come renewal time, insurance companies should give customers the cheapest quote they can provide instead of bumping up the price wait for the customer to call them then say to them let me see if we can lower the quote. Unfortunately you had your chance when providing the renewal quote, that is why many do not renew with you. This year I saved £100 moving from Admiral to the AA But even £5 or £10 saving is better off in my pocket than in the insurance companies.

Very easy on-line transaction, although I would have preferred not to give out my full card details on-line, using a third party such as Paypal who I am already registered with would have been better. I understand that using a third party may affect the rate that is given. Better that than giving out too many companies your full card details including CVV or better still allow the same rate at the kiosks as you get on-line. Collection od the money was an effortless too. All in all, a 9/10 experience.

Very easy to use with all the info you need

Parcel worth over £300 arrived in good condition but was left by my front door in full view of anyone who may have passed the house. There is a zipped covered trailer to the side of my front door where the parcel could had been left and been totally secure from everyone. Plus, I was home at the time the delivery was made, why did the delivery driver not ring the doorbell instead of leaving the package without any notification and in full view by my door. Driver, take a minute to think outside the box, if you were in that much of a hurry and did not want to wait to hand it to me in person then you could have left it secure in the trailer out od eyesight and put a note through the door, or was that too much bother. Normally Yodel gives excellent service but on this occasion, you fell quite short of that excellence.

Easy and straight forward to use plus receiving tracking details with updates and notice of delivery. All this completed in a timely manner. It doesn't get any better than that.

I insured this delivery for £60 the purchase price and paid for signature required on delivery. I got home to find the package left leaning up against my front door. Fortunately, I live in a good area where theft of parcels is rare. The actual selling price on this item is £100 - £200, if it had gone astray, I would have been very annoyed since I paid for signature acceptance.

Easy to use and does what it says it will do without crashing during the game, would recommend this to all who want to play a game with a little edge in their favour.

Straight forward excellent cover at a very reasonable cost with no hidden extras, Perfect.

Easy to book collect & delivery or drop off point. Our collection lady Liz is always friendly and helpful, a pleasure to deal with. Parcels delivered are on time and I am alwways notified that they have been delivered.

Easy to set up shipping from the UK to Italy, tracking number kept me informed of the parcels journey to being delivered. Everything wend just as it should do, easy with no hassle. O, and the price for doing all this, very reasonable indeed.

Received three phone calls to say the time the driver will be with me, the driver also called to say he was 20 minutes away. The guy went straight to the problem and offered alternatives options on how to fix the problem. Also had time to explain what he was doing and showing results. From calling for support to receiving it was only about 45 to 50 minutes.

Acquiring our travel insurance online was very straight forward and painless with easy step by step progress to completion. What I also found was how good the premium was and offering excellent cover for our three weeks away. I would highly recommend Alpha travel insurance to anyone traveling at home or abroad.

Easy to book and no hidden charges, Nice!!!!!

I engaged Parcel2go service as in the past I have had nothing but good service. This time however is a very different experience.

I chose myHermes via Parcel2go to collect a unit in North London and deliver to me in Northamptonshire. This was to be collected on Friday 4th December, it never happened. I tried and tried to find how to contact customer services to talk to someone concerning this failure. In the end I was directed to Live Chat, I found myself 107th in the queue, I patiently waited for about 40 to 45 minutes and finally it was my turn. I then received a message saying there was no representative available to talk to me and please try again later. I was absolutely livid with this. I contacted myHermes direct explaining the full problem and asking them when they will collect. I received a reply the same day saying that since this was not booked direct with them they cannot help me and to contact the customer services with whom I first contacted, Parcel2go. after a lot of time wasted trying to find how I could talk to a live person I finally conceded to rebook the delivery for Monday 7 December. Monday came and went and still no sign of myHermes and no parcel collected. Finally today Wednesday 9 December I did manage to get someone on live chat, that person being Vincenza. I was pleased to find that he got straight on to the problem re-booking a collection and delivery service through a different courier service for the next day. He was polite friendly with a no mess attitude in getting things sorted out. At this point all I can do is praise his efforts in the hope that this item will now be collected tomorrow and delivered to me in 48 hrs. This action has saved me engaging the services of the fair trade ombudsman or Trading Standards to sort out this mess.

On this occasion I would rate Parcel2go with a minus 5 for failure to collect on two separate occasions, minus 10 for now easy way to talk to a live rep minus 25 for now having a customer services icon to use on their site. BUT saying that, the gentleman today Vincenza earns my total gratitude for his ease of handling of this situation 5 Platinum stars deservedly earned.

I welcome any reply to this from senior management on how they can allow a failure to this extent and what procedure they will put in place to make sure this sort of event does not happen again, and further more a sincere apology for the events I have had to endure over the past 5 days.

Also it will go to prove that these replies are perused and taken notice of.

Regards
Sir David Gunn
Retired Director
General Haulage & Transport Services

I purchased an all in one computer and extended warranty. The warranty was received within 12 hours, after over a week waiting on the computer I phoned to see what was happening only to be told the one I ordered is now out of stock and discontinued. I replied it was not out of stock when ordered the answer I received was your order was cancelled. I asked why they never notified me, I was told " I dont know why" Then I was asked to choose something else and let them know then it will save on the shipping cost being charged twice, Errrrr excuse me there was no shipping charge on the first one as it was free shipping. I then asked WHY if the computer was cancelled did they send me and charge for the extended warranty, the reply was O I guess we will have to refund that too. The guy I spoke to on the late Friday afternoon seemed more interested in going home than with dealing with me as it was very close to their closing time. When I phoned back on the Monday the woman I spoke with was very helpful and did say they will issue a full refund for both computer and warranty although it will take up to a week to do so. How come it didn't take a week to take the money?
I have dealt with DABS over many years and this experience was dreadful and not to their usual professional standard. If it had not been for the pleasantness of the woman I spoke with and her apologetic no fuss approach I would have rated you 1 star.