L Pang

I have used this cruise parking service many times and always find their service is very convenient, their staff are always very friendly and helpful, and the price is competitive. Will definitely use again. Highly recommended

I have booked s number of cruises from Seascanner UK. They offer very good value for money and are very helpful when needed. I emailed them yesterday regarding applying some onboard spending money from a cancelled cruise by P&O to a new booking with them. Liz from the support team was very quick to get back to me for some details and was very helpful to try to sort this out for me. I am very happy with the service received. Although this is still an ongoing process, I am sure it will be completed soon. Thanks Liz.

Linhua

I bought a Samsung S23 Ultra from this company in February this year. It suddenly stopped turning on as the screen freezes at its logo page until the power runs out. I filled in the warranty claim form and emailed to the company on 15 May and again several days ago but have not received any reply. I called their UK and Hong Kong contact numbers but could not get through. This very bad experience make me wonder if this is a rogue company?

Close to LHR. Very convenient. Very helpful and efficient staff. The downside is no resting space and no toilet on site. Much better than I expected. Will use again.

I placed an order for a phone with Miagadeget (Order #MOR000060336) on 13 Dec. It was scheduled to be delivered in 6-8 working days but I still have not received it (still being processed). As I am going away for some time on New Year's Day, I tried to call them to find out if it can be delivered before I leave but the number was invalid. I also emailed them but got no reply. After reading so many negative reviews about this company, I started to doubt if they are a legitimate company. Hope they can get back to me soon to get this problem solved.

I have been a loyal customer at Santander UK for around 20 years. I felt betrayed by them from the following event.

On 3 July I received a large sum of money from my pension fund into my current account with Santander UK. I called them to transfer some to my saving account with another bank I had opened and deposited from Santander already. They carried out a number of checks with me to prevent fraud, and also asked me to call the bank to make sure the account is genuine and protected by FSCS, which I did. However, I was told that they would withhold my fund for up to 72 hours for further review (did not specify what exactly).

I was under the impression that only the amount of money I intend to transfer out was withheld, so I moved more money into this account the next day in order to transfer out to my other saving accounts by myself. To my dismay, I could not move out any money at all from this account (very conveniently, I could pay in). Nobody told me this! As a resuly, I had more fund stuck in this account. I called them the next day and was told again the fund would be released and I would be able to transfer money out within the next two days. After 72 hours (on 6 July), I called them again because the fund was still in my current account without earning any interest. I was told that the "up to 72 hours" promise was a mistake and the truth was that there was no timescale for the fund release because my case was in a queue for the back office to process (for further checks) and there was absolutely nothing they could do to make this process faster. They would not let me know what they had done for the last 72 hours and what checks would be needed that had not been done with me already. I felt hopeless, betrayed and distressed because of the uncertainty. I was told the back office would contact me if needed. Nobody from Santander did call me.

I was on holiday abroad from 30 June and came back home on Sunday 9 July. Having not received any call from Santander and having a large sum of money stuck in the current account, I called them on Monday 10 July. I was told at first the same old story about the queue and no timescale. I told them that I felt they were making excessive and unfair profit by deliberately withholding my money at the expense of my interest and that I would contact the press with my story and make a complaint to Financial Ombudsman Service. All out of a sudden, the queue at the back office disappeared and the reviews were no longer needed, they transferred my money out and I could move out money myself although the pay-in window for some of my accounts was closed. I asked them why my account was suddenly unblocked but did not get a straight answer. I strongly believe that there was no queue and no reviews were conducted for the seven days, and Santander was profiteering by withholding my money. If I had not made the call to push them, the fund would be stuck in my current account with Santander for a long time.

I have been using Halfords Autocentre Nottingham (Nuthall Road) for my BMW 3 diesel car for many years. The reception staff and the whole team are always very polite and helpful. They remind me of the MOT appointment one day before and keep me informed about the progress on the day. What impresses me most is their honesty. They always let me know about the problems of the car and only carry out the work that is required to pass MOT. In most cases there is no problem at all. I have never encountered any hidden or surprising charges with them. They also kindly provide advices on what may need to be done to pass MOT next year, so I can be prepared. The team is trustworthy and highly recommended.

Had my car MOT with them for the last 4 years. Very satisfied with their services. They are honest, efficient and very helpful. Would recommend them with no reservations.

Avoid the company!!!
Bought a home insurance policy from the company last night. Did not receive the document this morning. After a lengthy call to a lady called Adele Saitch, I received something called "sign up sheet", not the official document. I would the excess charge unclear and misleading, so I asked to cancel the policy completely. The lady told me "of course" and a while later told me they will charge me a fee of £60 for cancellation. I told them according to the law I should be able to cancel the policy within the 14 day cooling off period without be penalised, she said the law does not apply to them as they are a broker, not an insurer. Did they break the law? To avoid trouble, don't do business with them!

An update for my review on 6 Aug.
Talked to Kelly from Economy Energy online today, asking for a refund of the £130 credit in my electricity account. These are her replies:
"We also can't refund the credit on your account at the moment with the winter period coming up"
"Unfortunately at this stage I am unable to stop an increase in your direct debit"
"That is understandable apologies I couldnt help you further"

That's how "helpful" their customer services is.

If anyone fro the company really wants to help, please reply with contact details like email.

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My gas account is £80 in debit based on overestimated reading and they are going to increase my monthly payment from £17 to £49 (288% increase).
However, my electricity account is £131 in credit based on actual reading and they are not going to reduce my monthly payment from £44. What a big contrast.
Called them, talked to several people, but was told they do not reduce monthly payment even with £131 credit because credit is good for customers and that's how the company works.

I ordered several online offer items from Sainsburys co.uk on Monday at a cost of £20, scheduled for store collection on Saturday. I received an email confirmation immediately after the order but nothing afterwards, i.e. not ready for collection notice. On Saturday morning I called them and was told the order is ready for collection. There was no mentioning of anything changed with the order at all. After I drove to Sainsburys, I got a nasty surprise. Instead of the on offer items I got all the items in full price, totalling £84 instead of £20. I don't mind they do not have the offer item in stock, but I do mind they did not inform me of the changes the made before I went for the collection. If they had let me know in advance, I would have not bothered to go to the collection. What a waste of my time and petrol and what a waste of their time. I shop online a lot, with other supermarkets as well, but have never experienced anything as bad as this. This is my first time with Sainsburys and may well be the last. They left with me the impression that they are incompetent and deliberately misleading their customers.