Cruise Azure Parking Reviews 228

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of the booking process and the convenient location. Many people appreciate the helpful, polite, and friendly staff, noting their efficiency during drop-off and collection. The overall user experience is frequently described as smooth and straightforward, with many consumers emphasizing the quick and hassle-free procedures. However, some customers were dissatisfied with the "Meet & Greet" service, finding that it did not meet their expectations for proximity to the terminal and required a significant walk with luggage. A few other people also felt that the staff appeared scruffy and were occasionally rude or sullen, with one instance of a car not being ready for collection as promised. There were also mentions of unforeseen incidents during the vehicle's stay, and one reviewer experienced difficulty locating staff upon arrival.

What people talk about most

Service

Reviewers mention positive feedback about service, with many praising the efficiency and ease of the process... See more

Staff

Customers had positive experiences with staff. Many reviewers consistently praise the staff for being... See more

Location

People report positive experiences with location, highlighting its convenience. Many reviewers praise the... See more

Booking process

Users describe positive interactions with the booking process, consistently finding it easy and... See more

User experience

Clients share positive opinions on user experience, often describing it as easy, streamlined, and smooth.... See more

Based on these reviews

Rated 5 out of 5 stars

This is second time using Azure parking. Again an excellent service. Dropped luggage and partner off drove around to short stay carpark. Keys handed over and back to departure hall in 10 mins. No... See more

Rated 5 out of 5 stars

Found parking facility directly opposite the boarding entrance, did pass it on first approach, but my error. Drove straight in, handed keys to helpful operative who explained what to do on return.... See more

Company replied

Rated 5 out of 5 stars

Have used this company’s service for many years every time we sail from Southampton. Easy to book, competitive price, polite and cheerful staff. Drop off car in port car park next to ship very conveni... See more

Rated 5 out of 5 stars

Have used CruiseAzureParking many times now and each time we have experienced fantastic service. Booking was easy and dropping the car off and collecting on return was very straight forward. The sta... See more

Rated 5 out of 5 stars

A very reliable service, had a courtesy phone call whilst driving to the cruise terminal, was informed there was a heavy flow of traffic to Southampton because five ships were in that day. Found the b... See more

Rated 5 out of 5 stars

Saved us at the last minute when we had a parking mixup with P&O’s provider. Azure were actually cheaper, were very response with any queries and did everything they said they would. Drop off was i... See more

Company replied

Rated 5 out of 5 stars

Excellent experience with Cruise Azure parking. Drop off was very smooth, and collection this morning, even though we were late because of a serious gridlock delay getting off the Queen Victoria! Wi... See more

Rated 5 out of 5 stars

After taking advice and using Cruise Azure parking on our first cruise from Southampton. Why change when we had such excellent service previously. It was not a one off, they excelled again.

Rated 5 out of 5 stars

So easy to book. Communication very good. Followed simple arrival instructions including a video of arrival directions within the port . Guys at the parking area were very courteous and helpful and th... See more

Company replied

Rated 5 out of 5 stars

I booked Cruise Azure a few days before the cruise. Arrived at Southampton and was directed to the “blue flag” just opposite the bag drop off area. We were met by a lovely chap who took a video of th... See more

Company replied

Rated 5 out of 5 stars

Thank you for such a wonderful parking service , easy to book , clear instructions on the e mail. Good clear telephone calls on day of departure. Very close , shot easy walk from the blue flag site to... See more

Company replied

Rated 5 out of 5 stars

Great experience! I booked my parking with Cruise Azure Parking just a week before traveling. They were able to accommodate my car where other providers weren’t. Drop off was so simple just outside th... See more

Company replied

Rated 5 out of 5 stars

Really great experience and couldn’t have been easier. Booked online few days prior to cruise, communication from Cruise Azure was very good. Arrived at Port headed for short stay parking next to ship... See more

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Rated 5 out of 5 stars

I booked this late and had no problem with the booking. The direction video was great, accurate etc. Drop off cases then drove to the carpark 50 mtr (short stay). Met by an attendant, I was given a c... See more

Company replied

Rated 5 out of 5 stars

I was worried about handing over the keys to a brand new luxury car, but everything went perfectly. The car was returned in perfect condition and the service could not have gone smoother. The drop off... See more

Rated 5 out of 5 stars

A very easy booking process. A great customer experience on arrival, so easy to park up next to ship and hand keys over, On our return the car was parked as close as can be, even though the ship c... See more

Company replied

Rated 1 out of 5 stars

I booked Meet and Greet due to our disabilities, believing it to actually being Meet and Greet as we had experienced on previous cruises and at airports. We even paid extra for the Meet and Greet serv... See more

Rated 5 out of 5 stars

First time using the company and wasn't disappointed. Easy to book, competitive pricing, easy instructions and confirmation. On the day of cruise 14.10, was worried I was running late for my slot,... See more

Company replied

Rated 5 out of 5 stars

From the moment we booked until collecting our car after the cruise, the communication and service from Cruise Azure Parking was exceptional. The price was very good, every question was handled qu... See more

Company replied

Rated 5 out of 5 stars

The ability to drop the car off right by the ship, and pick it up from there on return, without any complications took the car parking “issue” completely away. Would not hesitate to use the service ag... See more

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Rated 4 out of 5 stars

This was ok and easy to book online but my expectations for a meet and greet were not met. What I expected on arrival was to park outside embarkations offload my cases by the Apex pick up point and... See more

Rated 5 out of 5 stars

So easy and straightforward. Drove in, right opposite the cruise terminal, dropped off my car, handed the keys over and walked 50 metres to the terminal to check-in. The whole process took about 5 m... See more

Company replied

Rated 5 out of 5 stars

A great service from beginning of our journey through to pick up It’s always reassuring when a company answer the phone promptly and you actually speak with a real person rather that an automated... See more

Rated 5 out of 5 stars

A friendly, helpful, and very efficient service. It was streamlined and very smooth, with easy drop off and an even easier collection. The team we met in person at the dock were polite and helpful.... See more

Rated 5 out of 5 stars

Brilliant service , no queue, no " look for your car in tow ? . It was so easy ,preferable to other parking services. And you can drop your luggage off first at the terminal before you park .definitel... See more

Rated 1 out of 5 stars

Was given parking ticket while my car was in there procession. Hmm how does that work. Didn’t refund me either. You have been warned

Company replied

Rated 5 out of 5 stars

Very pleasant experience from start to finish. Polite gentleman on phone and at terminal. Easy to find at port and car waiting as soon as we disembarked.Would not hesitate to use again.Cheers.Gary.

Company replied

Rated 5 out of 5 stars

Dropped the car easily at the short stay car park at the Mayflower terminal, the flag was visible and easy to find. On the way back to Southampton our terminal was changed to the QE11 terminal, I drop... See more

Company replied

Rated 5 out of 5 stars

Great service, very good value for money, extremely helpful staff. Booked with cruise azure as CPS didn't have capacity. They were cheaper, and provided a great service. I had booked for a 1pm arrival... See more

Company replied

Rated 5 out of 5 stars

Excellent port parking. Easy booking and payment. Quick and friendly handover, 2 minute walk to terminal. Quick call from my stateroom and my car was waiting for me. Again same place 2 minute wal... See more

Company replied

Rated 5 out of 5 stars

Easiest and most convenient parking we’ve ever used. Great directions and instructions. Easy to find and both delivery and pickup went without a hitch. Friendly staff too. Would definitely use again.... See more

Rated 5 out of 5 stars

Booked last minute the week before our cruise quickly and easily online Reasonable price compared to the other ones that were still available Guy was there to meet me and take my keys and minutes... See more

Company replied

Rated 5 out of 5 stars

The representative of the company was helpful and friendly on arrival, and when we came back due to tide changes we arrived at a different terminal but the car was still waiting for us first thing an... See more

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Rated 5 out of 5 stars

Our car was waiting for us when we arrived at the car park, all de-iced & warm inside as it was -2 degrees when we returned from holiday. Would not hesitate to use this company again, excellent servic... See more

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Rated 5 out of 5 stars

Fabulous experience. Helped us out when we were in a mess with a booking we’d made with another company (our mistake). Can’t fault their service. Staff were all great. Highly recommend

Company replied

Rated 5 out of 5 stars

First class service. So easy, I arrived at the port, dropped off my luggage and looked for the big blue flag. I spotted it almost immediately. Headed for the flag, where I was greeted and asked to... See more

Company replied

Rated 5 out of 5 stars

Close to the terminal, the person I saw was friendly and explained to me where to collect the car on my arrival. The only problem was I could not see any one when we went to collect the car the perso... See more

Rated 5 out of 5 stars

I have used this cruise parking service many times and always find their service is very convenient, their staff are always very friendly and helpful, and the price is competitive. Will definitely use... See more

Company replied

Rated 5 out of 5 stars

Very easy to book and information supplied was accurate to find drop off for parking. Representative ready to receive our keys and was there on our return. Very convenient location to the ship. Highly... See more

Rated 5 out of 5 stars

This is the fourth time we have used Cruise Azure parking and have had no problems, I check my mileage ometer and any dents or dings when arriving and also on collection and touch wood have had no p... See more

Rated 5 out of 5 stars

Very helpful it was a last minute booking. Good and easy instructions when arriving at the port, eg look for the blue flag. Easy handover, and likewise when recovering the car. Would use them again.

Rated 1 out of 5 stars

Very disappointing experience. They came across very professional throughout the booking process. However, the experience on our return was very different. Having booked Premium Meet & Greet, sadly... See more

Company replied

Rated 5 out of 5 stars

We've used Cruise Azure parking at Southampton three times and it has been easy and efficient every time. The most recent was last week and everything went smoothly. Drop off and pick up were both ver... See more

Company replied

Rated 5 out of 5 stars

Booked Meet and Greet service met by a representative short walk to ship from car park. Return journey representative waiting same place with our car hassle free definitely recommend and will use agai... See more

Rated 5 out of 5 stars

Very good experience. Meet & greet worked perfectly near to the cruise liner. On return the car was ready in the same location. Faultless service at a reasonable price. I will be using again!

Company replied

Rated 5 out of 5 stars

We have used Azure parking several times and always found them to give excellent service. Always helpful friendly and polite. We will certainly use them again.

Company replied

Rated 5 out of 5 stars

Fantastic company to deal with. It’s an easy and convenient drop off. Very friendly staff we thought we were going to miss our time slot so called to let them know and was told don’t panic just get he... See more

Rated 5 out of 5 stars

Booked it a week before we sailed dropped car off to them and when we got bk car was there ready for my journey home very helpful would definitely recommend ***** from me and cheap

Company replied

Rated 1 out of 5 stars

We were on track to arrive at the port between 11am and 11.30am but the motorway was closed for at least 2 hours during which time we called Azure, who did not pick up, and advised them of our delay... See more

Rated 5 out of 5 stars

Ours was a late booking but it still ran like clockwork. Easy to book online. Clear and accurate instructions. The process at both ends, drop off and collection, took no more than a couple of minutes.... See more

Company replied

Rated 5 out of 5 stars

I used Azure parking at Southampton cruise docks. The service was seamless bit when dropping off the car and on collection. The staff were friendly and helpful. I would definitely use them again,... See more

Rated 5 out of 5 stars

Very happy with the service provided. Quick and easy to use with very helpful and pleasant staff. Highly recommended them and will definitely be using them for future cruise parking.

Company replied


Company details

  1. Valet parking service

Written by the company

We are a family run company operating out of Southampton. We provide both Meet & Greet and Park & Ride services to all Southampton terminals. We are fully insured as well as holding approval to operate from the port authority and are the only company approved by the Trading Standards. We take bookings through our website: www.cruiseazureparking.com with a secure checkout process. Should you have any queries please contact us at bookings@cruiseazureparking.com


Contact info

4.8

Excellent

TrustScore 5 out of 5

228 reviews

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Replied to 28% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Buyer beware as Admin Fee of £25.00 deducted

Booked parking for June 2026 unfortuenly I picked the wrong parking for the ship I was travelling with which I spotted with minutes of the booking, I cancelled straight away and requested a refund as their terms and conditions states on their main page prior to booking you can get a refund with 14 days of the booking or 5 days before the booking is required. At no time did they advise I would be charge an admin fee.
On cancelling they deducted £25.00 admin fee.

SHAME on you Cruise Azure Parking.

8 March 2026
Unprompted review
Rated 5 out of 5 stars

Used Cruise Azure several times

Used Cruise Azure several times. Recent experience was excellent. You simply drop off the bags then a short drive to the short term parking and the hand over is smooth, fast and efficient. This time it was for a 75 night trip. Collection was simple and easy and they couldn’t be more helpful when the destination gate changed. Highly recommended.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECOMMEND- FANTASTIC SERVICE

This was the first time we had booked with Cruise Azure Parking and what a fantastic experience. First of all booking was straightforward and the price was much cheaper than parking off site. When we arrived after being delayed we were met by a lovely member of staff and handed over the keys after the vehicle check. The location of the drop off is straight opposite the terminal building which was awesome. Previously we had endured waiting for and cramming in to a shuttle bus when we have been on a previous cruise. On our return we telephoned to say that we were disembarking the ship and the member of staff confirmed the car was waiting for us. When we arrived again the member of staff was lovely. I highly recommend this amazing company and will definitely use them again without question.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service, everything went really smoothly, disembarked a couple of hours early, rang to see if they could get me my car two hours early and sure enough it was there within 15 minutes, absolutely brilliant service, will be using cruise azure again in September..

14 March 2026
Unprompted review
Rated 5 out of 5 stars

After taking advice and using Cruise…

After taking advice and using Cruise Azure parking on our first cruise from Southampton. Why change when we had such excellent service previously.
It was not a one off, they excelled again.

14 March 2026
Unprompted review
Rated 1 out of 5 stars

Unhelpful and Rude MEET AND GREET .

We arrived a day early and stayed overnight in hotel.The ship Balmoral had an outbreak of Nora virus which resulted in us being told we would be boarding approx 4 hours later than we arranged.we rung Azure parking asking if we could rearrange drop off time,there response was No.On return we were told to phone half hour before dissenbarking.We did that but because we were held back due to being isolated we were the last ones to leave ship.again we phoned Azure explaining why we were going to be late there response was just nip off the ship and get your keys as we can’t have someone waiting for you we have cars to move.When we got to pickup point we rung again only to be told we would have to wait until we can get someone to come and give you your keys.When this scruffy guy arrived he said we should have rung stating the time we were going to be there.We had done just that.He told us that that’s not true as his manager said we had not
rung,threw the keys at us and disappeared.VERY POOR NEVER AGAIN.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service , no queue, no " look for your car in tow ? . It was so easy ,preferable to other parking services. And you can drop your luggage off first at the terminal before you park .definitely use Azure again

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, especially as I had car starting difficulties and had to be low loaded all the way home to Abergavenny. Cruise Azure staff were so friendly and patient and could not have done anymore. Thank you so much. I will definitely be back, if you'll have me! Thanks five star!

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, no hassle. Car picked up as we arrived and there when we returned from our cruise. What more could you ask for. Will definitely use this company again.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

We used CruiseAzureParking for the…

We used CruiseAzureParking for the first time instead of CPS to cruise from Southampton and they were faultless. Really easy to book and contact by phone. The main difference was that there was absolutely no queuing (we’ve waited in the car for over an hour with CPS), simply drove straight in, dropped the car off and joined the queue for the ship in minutes. Exactly the same on return even though we were significantly earlier than anticipated. Fantastic service, will definitely be using them again and would 100% recommend them.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Have used CruiseAzureParking many times…

Have used CruiseAzureParking many times now and each time we have experienced fantastic service. Booking was easy and dropping the car off and collecting on return was very straight forward. The staff at the meet and greet have always been very professional, very helpful and very friendly. We would highly recommend using this company when cruising from Southampton. We look forward to using you again soon.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Used Azure Parking for the 3rd time…

Used Azure Parking for the 3rd time over Christmas due to an excellent experience previously
Again a smooth drop off and pick up. Located very close to cruise terminal.
Will be booking again for May.
Can throughly recommend.

3 January 2026
Unprompted review
Rated 5 out of 5 stars

First time with Cruise Azure.

Used Cruise Azure parking for the first time. Can’t fault the service at all. Easy efficient booking. Dropped off luggage then drove into short stay car park to the flag. Courteous staff well organised. Collect keys on return from the blue flag and car was waiting for us. Well done Cruise Azure and thank you.

8 February 2026
Unprompted review
Rated 5 out of 5 stars

I've used them multiple times

I've used them multiple times. Very efficient and friendly. The process of leaving/collection of your car is excellent with clear instructions even an online video showing where to go.

21 February 2026
Unprompted review

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