Dear Sir/Madam
Overall the parking experience was satisfactory until our return. Unfortunately, I had accidentally entered the incorrect inbound time as 11:30 instead of 23:30. As a result, I was required to pay a £30 penalty charge.
There was no leeway given for what was clearly an honest mistake, and I had to pay the charge in order to exit.
Aside from this issue, the rest of the service was fine, but the situation at the end was disappointing.
DR