United Kingdom
Review of Hillarys
The only issue was timescale. But products were quality and well fitted.
Reply from Hillarys
Hi,
We appreciate your feedback and are glad the quality and fitting met your expectations. We will look into the timescale issue you experienced.
Megan
Review of Braveheartauctions
As a lot of people are saying I payed a deposit for land that was mis sold. The lawyer the past me onto no longer deals with them. And has asked then not to give out his number.
Daniel has responded. But just be careful.
Review of Gear4music.com
On this occasion I am only giving 1 star.
I ordered a Harmonica (not a cheap 1)
When it arrived 3 notes were not working. I sent an email and was told to send video/audio evidence. Tried that but files to large for Gmail.
I have spent a fair bit money with this company in the past.
1st real issue I've had. But has put me off using again.
This has now been resolved thanks.
Reply from Gear4music.com
Good afternoon,
Thank you for your review.
We are very sorry to hear that you have experienced this issue with your purchase, we will now contact you via email to discuss a suitable resolution for you.
Please accept our apologies for any inconvenience caused.
Kind regards,
Gear4music
Review of Yodel by InPost
Left parcel at a front door on a main street. Sign on door says deliveries use side door.
Reply from Yodel by InPost
Hi Ian,
We're very sorry to hear about your experience and understand how frustrating this must have been for you. Please accept our sincere apologies for any inconvenience caused. We truly value your feedback and appreciate you taking the time to share it with us. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.
Review of Omaze
Review of Virgin Media
Absolute Joke. Sick of marketing calls. Been told not to call but 5 calls in 2 days. Can't get through to anyone as keep getting cut off. Not good enough.
Reply from Virgin Media
Hi Ian.
Thanks for taking the time to leave us a review.
Sorry to hear you are unhappy with the calls you're receiving from us. Please ensure your marketing preferences are up to date with your preferred method of contact. To update your marketing preferences, just sign in to My VM here: virg.in/myVM. Click on Account settings > Marketing preferences > Edit my preferences. From here you can choose whether you want to receive offers. If you switch this off, it will stop any calls, emails and addressed marketing.
We also have a variety of ways to contact us for help or support and we've listed a few below for you.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://www.facebook.com/virginmedia
X (fka Twitter): https://twitter.com/virginmedia
Forums: https://virg.in/VMforums
Review of Toolstation
Shocking delivery service. Ordered insulation that was advertised with a roll of silver tape and a metal hole saw. Insulation arrived but nothing else. Apparently the hole saw is with the courier and I never add the code that was in small print to get the silver tape...
DON'T ADVERTISE IT AS COMING WITH. SAY USE CODE AT CHECKOUT... NEARLY SWORE. Poor delivery service. Just go in and get what you want from the counter.
I also spent about 1 hour on hold trying to sort it to be told your hole saw is with the courier, and you should have read the small print.... YouTube and tic tok video to follow.
Reply from Toolstation
We understand your frustration with the missing items and the difficulty you experienced contacting us.
We appreciate you bringing this to our attention and will share your feedback with our team.
We are committed to ensuring our customers receive all the items they order and will work to improve our communication about promotional offers.
Kind regards,
Hope
Review of Wowcher
I ordered a lenovo notebook from wowcher through klarna. It never arrived and now they want me to return the product that never arrived for a refund..
I do not have any other information as it was ordered through klarna 47792405 was order number. I purchased a laptop not a voucher.... TOTAL SCAMMMMM
Reply from Wowcher
Thank you for your feedback,
I'm sorry to hear of your experience. If you can provide more information, we will be more than happy
to assist further.
Kind regards
Wowcher
Review of Hometyre
Not sure about the company overall, but if they providing the same service as I got then you will not go wrong.
I was a mechanic for about 35 years and Tony arrived to adjust my wheel alignment.
Everything he done was spot on and by the book. Checked tyre pressure all round and the basic checks before adjustment.
Very professional and would totally recommend..
Reply from Hometyre
Thank you Mr W. Tony is a gem - as are all of our guys! We're really pleased he and we have met your expectations : )
Review of Dashvision
Wish I had read the reviews on here first. It doesn't switch on total waste of money and going by the 1 star reviews looks like not a lot will be done.
Update and review..
The dash cam will only record when powered by the vehicle.
If someone hits you when not driving it will not be recorded.
There's no way to view video on your phone, you need to remove sd card to view or remove cam and plug in usb lead.
On the plus side. You can get a lot better..
Also been hounded to change review with a 5% refund..... really...
Reply from Dashvision
We are sorry to hear about your negative experience and sincerely apologise for any inconvenience caused.
We take all feedback seriously and aim to address any concerns promptly. To assist you better, we kindly request that you contact our support team with your order number. This will allow us to investigate the issue thoroughly and provide you with a suitable resolution.
Your satisfaction is important to us, and we are committed to ensuring that you have a positive experience with our company.
Thank you for giving us the opportunity to make things right.
Review of Klarna
Use the pay in 3 and it has allowed me to get stuff I would not be able to afford in 1 go..
Review of Gear4music.com
I have been using this company for a while and find good quality at a fair price.
They have everything music related.
Review of Drone Safe Store
After a few attempts at getting a cheaper drone. I ended up buying from Drone safe..
Wish I had saved myself the hassle and bought it here from the start.
The service is amazing.and there is alway a reply to your problems if ayou have any.
If you are thinking of buying a Dji drone then done waste your time shopping around. These guys will give you the best deal around.
Reply from Drone Safe Store
Hi Ian Wilson, thanks so much for taking the time to leave this 5 star review on our business profile! - Drone Safe Store
Review of ROXi
It kept freezing on my device and I found it hard to unsubscribe. However the support team sorted out my issues and everything has been resolved.
Reply from ROXi
Hi Ian,
I think you have misunderstood so I have requested your details through Trustpilot to help you further.
Thanks, ROXi Customer Support
Review of Gear4music.com
The product itself was perfect. But paid £4.99 to get it faster which was delayed twice and was about 5 days late .
Thank you gear4music. Refunded Delivery charge. Will be happy to do more business in the future..
Reply from Gear4music.com
Good afternoon Ian,
I am really sorry to hear that your order was delayed and did not arrived when it was originally planned to.
As compensation we have refunded your delivery charge for you and this will be with you in 3-5 working days.
If there is anything else we can help with our customer service team will be more than happy to help out.
Kind regards,
Gear4music
Review of Gear4music.com
My second purchase from this company.
Very happy with the products, the only thing was the battery that came with guitar was flat and i thought at first the tuner wasn't working but after replacing battery all was fine.
Review of PHOTOWALL
Review of TalkTalk
I decided to get broadband with this company however after about a week the broadband was getting slower and not working at all at times. Spent hours on the phone trying to get this resolved. I eventually sent an email I copied from WHICH saying if this was not resolved within a month I would be cancelling my contract.
A month later I went back to sky.. After installing sky I still had the same problem, called sky who sent an engineer and it turns out it was the micro box where line comes in 20 minutes later my broadband was running perfectly. Now 2 years later they are still chasing me for over £200 which has been passed to a debt collection agency.. The are lying cheating Scum. AVOID AVOID AVOID.. Worst customer service ever..
Reply from TalkTalk
Hi Ian, An early termination fee is applicable if the contract is ended early. If there is an issue we can send engineers to resolve, but if the customer leaves without giving our teams a chance to resolve, then the fee would apply. If you would like to discuss further, please post on our Facebook page or tweet @TalkTalk
Karl - TalkTalk
Review of Fireguardplus
Product is excellent and does what it says. The order took a few weeks to arrive, but I did email them and got a response saying they had more orders that expected. But my shipment was being picked by the courier and would arrive.. And it did.. Overall. Happy with them and easy to set up.. Just follow the instructions 😊
Review of Gravel Rocks
Overall done well. Never got a delivery schedule but called after a second order as I was going out. Staff helpful, as was driver..
