United Kingdom
Review of creativeglassguild.co.uk
I ordered a new grinder yesterday so not a small parcel. I was told it should arrive up to 2 days later, but it arrived today almost exactly 24 hrs later and a free delivery. Very impressed.
Reply from creativeglassguild.co.uk
Thanks so much for the lovely review Mary! :)
Review of DPD Local
Review of Seasalt Cornwall
I have previously bee pleased with purchases from Seasalt but my latest attempt has been very disappointing. I ordered a dress 30th Nov. the money left my account on 1st Dec. A couple of days later I had a message to say they had none in their warehouse but it would be sent from one of their stores. Nothing arrived. As I had ordered the dress for two occasions which were now close I tried to contact the company 10 days later. I had no success either by email or phone for several days. On 18th the phone lines were working but the gentleman could find no record of my email address or order which was worrying. I tried again today 19th and a very helpful lady found both but told me the order had been cancelled on the 14th because it had taken too long!!! The money had been refunded to my account but there had been no message from the company to let me know this had happened which I consider very inconsiderate. I have spent 3 weeks anticipating and making arrangements for a delivery. I would have had a week extra to look for an alternative if you had let me know about the cancellation. I am now out of time and opportunity to do so. Adding insult to injury the dress is still shown on the website and available in the colour and size that I ordered. You need to do better than this!
Reply from Seasalt Cornwall
Dear Mary,
Thank you for your review, we’re really sorry that this is the experience you have recently had with Seasalt.
We understand that in recent months, we have not been delivering the level of service that our customers deserve. We appreciate your loyalty as a long-standing customer, and hope that you know this is due to recent challenges and is not a reflection of us as a brand.
Our new partnership has doubled the size of our customer services team and they have been fully trained by our Customer Services experts. Whilst there are many factors out of our control such as phone connection, ultimately, we’re sorry that you encountered these issues.
We always aim to fulfil orders correctly, in good time and keep customers informed. We will investigate the cause of your cancelled order to ensure this doesn’t occur going forward and to understand why you didn't received the automated cancellation email from us. It’s important to us that you receive the products you want, it’s sad to hear on this occasion it didn’t happen.
Once again, we are very sorry that we let you down on this occasion.
Best wishes from Seasalt Cornwall and the Customer Experience team.
Sara
Review of Yodel by InPost
Instruction followed, good communication, driver did not 'dump and run'
