Mrs Lee

Thank you, Tracy, for your quick response and for resending the item via FedEx.
I really appreciate how smoothly the issue was handled.
The original delivery by Royal Mail was unfortunately sent to the wrong address.
While I’m happy with the resolution, I’m a bit concerned that a similar mistake might happen again if Royal Mail is used for future deliveries.

My agent, Morgan Tong, has been a great help to me from the time I moved in until the time I moving out. Morgan performed as a mediator between the landlord and tenant with kindness and sincerity. Morgan fully understood the concerns I had as a tenant and worked to resolve them effectively.

Morgan consistently provided prompt responses, which significantly increased my trust in Chancellor.