1A Contracts Ltd 

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See what reviewers are saying

Rated 1 out of 5 stars

No work done and no refund! Following two visits from a salesman and then a fitter, I paid a 30% deposit of £1,795 via bank transfer on 15th April for a bathroom renovation. I was later visited by an... See more

Rated 1 out of 5 stars

I cancelled in May within 14 day cool off period and despite assurances from the boss of 1A that he would refund my deposit if I removed my critical review this never happened. All I got were lies a... See more

Rated 1 out of 5 stars

Do not hire this company. They will relentlessly hound you with cheap quotes. They are a pariah, waiting to gobble you up with their cheap sales antics, the prize being your hard earned money. Roof... See more

Rated 5 out of 5 stars

Had 1A contracts in turning an old run down office into a beautiful new salon for myself. What a tremendous job they have done start to finish! Couldn’t fault them with a thing. Boys worked around the... See more

Company replied

Company details

  1. Home improvement shop
  2. Kitchen supply shop
  3. Roofing service
  4. Roofing Supply Shop
  5. Solar energy equipment supplier
  6. Window installation service

Written by the company

We are a home improvement company with over 50 years collective experience. We specialise in - roofs, rough casting, coatings, windows, Solar Panels and battery storage units, conservatories and extensions. We have put together the best tradesmen we have came across during our working life in home improvements in order to cut out all the middlemen when it comes to pricing for jobs. We cover the whole of the UK.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This is a crime

We have had the same issue with propose work. It’s heartbreaking yo hear that so many other people have had the same experience. Please please report to your police department, this is not purely a civil matter. The contracts have been frustrated due to the misrepresentation and fraudulent actions of the company which are criminal actions. In order for Police Scotland Fraud Team to take hold the value of fraud has to reach a certain level so please please report and stress you want passed so information is collated and ultimately Police Scotland can initiate the Proceeds of Crime Act.

Again, also make sure your information and details and passed to Trading Standards to assist them in the mounting case against yeh company, including all personnel you dealt with that facilitated the crime.

ALL COMMUNICATION TO INCLUDE “WITHOUT PREJUDICE” WORDING TO PROTECT YOUR POSITION IN ANY FUTURE LEGAL CASE

7 September 2021
Unprompted review
Rated 1 out of 5 stars

Unbelievable Scamsters!!

Unbelievable Scamsters!!

My 3000 pounds deposit is gone . My bank said the 1a contracts account to which I had transferred money has no funds now . I was contacted by a lady Sharon last week to remove my review on trustpilot about 1a contracts (as their accounts is frozen coz of a customer complaint) and she would be in touch with me on a weekly basis to keep me updated on the situation and guess what now her phone and email are un reachable. I can't believe these people can get away just like that and nothing can be done against them??Shocking.

I was advised by a solicitor friend to start small claims actions via scot courts website. Its an easy process folks .Fill the form ,pay a small fee and claim back what's yours.

7 September 2021
Unprompted review
Rated 1 out of 5 stars

I was one of the lucky ones… some of…

I was one of the lucky ones… some of the bad reviews were already starting to appear online and google sources already had wind of trading standards investigations when I signed my contract, thankfully I never parted with any money.

The most worrying part being, this ‘company’ were still continuing to make bookings and take customers hard earned money as deposits Knowing the challenges they, as a ‘company’ faced. Knowing how many refunds and deposit they owed back to customers. How could you continue to let this happen unless you were deliberately trying to scam customers, knowing you could not deliver goods or services?!

Glad I got out before I lost any money, no confirmation that cancellation letter has been received but I have taken full photographic evidence and also have cctv recordings of ‘James’ at our property.

Scumbags!

7 September 2021
Unprompted review
Rated 1 out of 5 stars

I have received an email from…

I have received an email from trustpilot 1a contracts has flagged my review as my review is being advertising or promotional and I have been asked to take out tss@cosla whom has received load's of replies so I would now like to ask you all to call 101 is that against the law?

6 September 2021
Unprompted review
Rated 1 out of 5 stars

Conservatory

I have a contract for a conservatory to be erected by 1a Contracts. Paid monies for deposit. I came back from holiday to find all these bad reviews. I couldn't believe what I was reading. I have telephoned all the numbers I have for 1a Contracts, no answer on any of the numbers. I only went with this company because of the very good reviews I had read on trust pilot and another review site.

6 September 2021
Unprompted review
Rated 1 out of 5 stars

116 reviews and 58% are bad thats over…

116 reviews and 58% are bad thats over 58 bad reviews. Thats not great folks. 1A have taking large deposits off people and have not carried out the work. Please do your own research but be very careful. They offer all encompassing work for a fixed price as a teaser but onve you have paid the deposit they do not do the work. This runs into thousands be aware.

6 September 2021
Unprompted review
Rated 1 out of 5 stars

Good Afternoon

Good Afternoon
I have sent an email regarding the guarantee that you issued when my roof was completed can you please reply?
I will not go into my experiences with 1A contracts only to say that they were not good, the contractors were fine but the office staff and management were atrocious.

5 September 2021
Unprompted review
1A Contracts Ltd logo

Reply from 1A Contracts Ltd

Wow, even customers who signed satisfaction notes and paid final balance due to being happy are now leaving 1 star reviews. Thanks Mr Clark. Appreciate it.

We’re going to need a bigger bandwagon.

Email responded too as per.

Rated 1 out of 5 stars

Dear 1a Contracts

Dear 1a Contracts

A couple of weeks ago I posted a review about your company due to your poor service and inability to fulfil your contract with me.
You then approached me by email, asking me to remove my one star review, which I did, because you gave me false hope of a full refund of my deposit. (Which, incidentally, I requested during the cooling off period.)
I can assure you that this time around, my review will remain online, so please save your time and don't bother to email me again until my refund is processed.
I have decided to initiate legal proceedings against you, because I'd rather lose the money to a lawyer than to you!
I promise I won't rest until justice is done. You will hear from my lawyer very soon.

Kind Regards

Mr L Batko

4 September 2021
Unprompted review
1A Contracts Ltd logo

Reply from 1A Contracts Ltd

Hi Mr Batko

You were spoken to on Thursday and advised we’d be in contact each week keeping you updated due to restrictions.

It is completely your prerogative regarding reviews and all we can do is respond as best we can.

Rated 1 out of 5 stars

To all victims

To all victims: please do not fall for his desperate plea. He and all of his staff are professional conmen/women and need to face the full force of the law. Now that trading standards and the police are involved, he is trying to somehow defend his and his employess actions. I may add all sales rep have also been reported to the police. They should be expecting a nice knock on the door soon. Also, before you reply saying "this is a fake account or we have no records of you", think twice. All of us victims have been left traumatised by you greed and selfishness.

4 September 2021
Unprompted review
1A Contracts Ltd logo

Reply from 1A Contracts Ltd

Hi Billy

We’ve not made any desperate plea at all. I don’t understand where your comment is coming from. I’ve not defended anything either. In fact I’ve said things didn’t always run like clockwork however we’re committed to resolving all issues whether with jobs or refunds.

Email admin@1acontracts.co.uk to discuss

Rated 1 out of 5 stars

The world's smallest violin...

...Playing just for you.
Dear Managing director of 1A contracts, my, you have had a lot of plates in the air recently haven't you?
All these rogue customers are so very bad to you and your company, for no reason whatsoever.Whats your SECRET? Could it be that your business practices and staff are so completely suspect, that people go off and do their own research without telling you their every move?
How dare they?

Let me just say, that you talk a good talk, and I was completely drawn in, with promises of my dream renovations being made a reality initially, and despite my initial due diligence before engaging your company, I was duped, but your actions say otherwise, and before you roll out the "accounts are frozen" excuse, the issues with your company go way further back than that.
I don't condone sharing personal details online, and it's a shame that people have felt so enraged by you and your company that they have resorted to that. I truly hope no one is harmed from it....BUT,
Maybe you should check out your ex employees 5 star bark profile thats nothing to do with you, and check out all the photos of their "previous work" anything look familiar? Rips of jobs done for 1A if I'm not mistaken, as well as some stock photos, easily found using Google reverse imaging (which, I might add were also used by 1A, passing them off as their own)

Wee bit of advice....

There is always a trail.

Prime example, the initial reviews on this very business page, at least 8 of which written by company employees in the early days! No wonder I, and many others were duped. Its a very slick operation.

I hope all these poor people who have worked all their days to afford their dreams get some recompence, and are able to move on from this. I have been one of the luckier ones, but my experience much the same as many others.

I hope never to cross paths with you or any of your colleagues again.

Regards.

P.s I've no need to Verify myself to you. I thought I'd verified your business and was taken in by the wonderful reviews, little did I know your own staff were writing them as I've said above. So maybe what other businesses and ex employees do is of no concern to you, but surely you should be owning what has happened on your own trustpilot page?

Trustpilot is most definitely flawed.
Let's just leave it up to the other customers to go and read the wonderful reviews from last year and join the dots.They'll make their own minds up.

3 September 2021
Unprompted review
1A Contracts Ltd logo

Reply from 1A Contracts Ltd

Hi Mrs Webb

I am not wanting anyone to feel sorry for me at all. I’m also not stating that the company ran like clockwork either and that all issues arose due to banking. It didn’t help at all however due to a few different factors outwith our control that’s what ultimately caused the banking issue which in turn started the reviews appearing regularly. We made mistakes yes, we maybe grew too big too quick yes, we used the wrong contractors yes however despite the above and the obvious extra costs involved that the company took hit on we struggled through covid, lockdowns and rising prices and were and still are committed to resolving ALL issues with ALL customers.

What ex staff are doing is of no concern of mine as I am focused on resolving 1A, installing jobs on books. If 1A install pictures are used on ex staffs companies then that’s something that will be looked at.

I agree that writing about children etc is not acceptable and the death threats I’ve had is also a deep concern however despite this I’ve decided to respond to every review that gets posted to highlight that I’m still here and are committed to each customer of 1A as they deserve my focus on that.

Hi Mrs Webb

All 1A reviews have been verified as trustpilot check these things out. I have taken ownership of trustpilot that’s why responses will be given on each review.

As stated earlier a lot of staff have left and what they’re doing isn’t of interest to me as I have a duty to 1A and I will keep doing that as best I can.

Hi Mrs Webb, everyone has opinions and rightly so however I’ve got to base my responses on facts.

Rated 1 out of 5 stars

OMG Have just started reading all the…

OMG Have just started reading all the responses to customers who have had their money STOLEN from this despicable man.
In reply to my original review I actually laughed at the use of inverted commas around friend, as if I was making it up and lying!!!!!! My “friend” is 100% real and has lost a substantial amount of money. She has emailed and called daily for weeks with no response. It is now in the hands of the police, trading standards and the bank.
Who is this “nice” person writing all these responses? Would you like to give a name and number to call YOU direct so that all these people can get their thousands of pounds back????

To your reply.

Read the review…… Have emailed and called numerous times and had no reply. Why don’t you spend some time calling the people to arrange for their money back instead of writing ridiculous reply’s on here????? You know exactly who you have taken deposits from and not done any work for!!!!!

To your second response

Not seeing any reviews from people saying they emailed you and received a response. All I am seeing is more and more horror stories of people being ripped off.
Like I said YOU HAVE THE DETAILS OF PEOPLE YOU WERE SUPPOSED TO DO WORK FOR. CALL THEM, SORT IT OUT BEFORE ITS TOO LATE AND YOU ARE ALL BEHIND BARS!!! WHAT WILL THE TWINS HAVE TO SAY ABOUT THEIR FATHER THEN?????

3 September 2021
Unprompted review
1A Contracts Ltd logo

Reply from 1A Contracts Ltd

Hi Anne

Please ask your friend or even you to email admin@1acontracts.co.uk so we can resolve this

Hi again Anne, most reviews on here have now emailed admin since yesterday and all have had a response. I’m sure some might even state that. Please ask your friend or you to email admin@1acontracts.co.uk and a response will be forthwith.

Hi Anne

We are working through making sure all customers are dealt with both for jobs and issues and will continue to do so.

Rated 1 out of 5 stars

1A contracts

Hi I seem to be in the same predicament as everyone else here, I’ve been phoning 1A Contacts for past 3 months and actually spoke to him on numerous occasions, he’s told me on every call he wants to do the work we have signed up for, but nothing. I am reading all this negative reviews tried phoning 1A Contracts and 2 other numbers I have and no one is answering 🤦🏼‍♀️ We paid a substantial amount more than I’m seeing on here that others have paid and I’m sick with worry. Someone has said we should all get together but how can we get in touch with you all. I’m seriously thinking of going down the Daily Record route and exposing the people who have done this. I have their names and ph numbers. Worst still, I thought with going through TRUSTPILOT we were protected from scams.

3 September 2021
Unprompted review
1A Contracts Ltd logo

Reply from 1A Contracts Ltd

Hi Mrs Webster, You telephone number was tried today and will be tried again on monday.

Rated 1 out of 5 stars

1a contracts and 5star contracts link

It is heartbreaking to read how much money has been lost and the stress people have been put through. My wife and I went through our own stressful experience with 1a contracts back in the summer but we were one of the lucky ones, we got our deposit back after a continuous fight by email and phone. Having read a review stating another possible dodgy company linked to 1a (5 star contracts) I have just looked on companies house and the director of that newly registered company is a person called Danielle (sound familiar??). If anyone is currently dealing with trading standards it might be an idea to pass this information on before he starts recking lives and stealing money all over again under a new guise. Remember you might be able to claim deposits back if you paid by debit or credit card, worth contacting your bank if you haven't already tried. Best of luck to you all. We only received our deposit back after one of you honest staff persuading you to refund us.

3 September 2021
Unprompted review
1A Contracts Ltd logo

Reply from 1A Contracts Ltd

Hi Mr Dick

I am delighted you have received your deposit back (not much of a scam eh).

Regarding any other companies it is not my concern what old staff that have left are doing however I truly wish them well. I am committed to keeping 1A and resolving all issues once banking is resolved and doing the same again as the last 12 months and thats completing another 371 jobs.

Rated 1 out of 5 stars

Sam Armstrong

To begin with I thought there was a spectacular level of incompetence, possibly exaggerated by the high number of orders, which one of the guys, who actually appeared, boasted about.
As the weeks passed and unsettling reviews appeared, together with other factors ( no contact by telephone, no reply to emails etc ), it was clear something else was afoot.
As with other people, the situation is : deposit paid in May, no work done, the barest of communication. No likelihood or confidence that the work will be done.
I actually received a call on Wednesday 1st Sept ( I was out,so don't know what about ) When I returned the call, it went straight to messaging. No return call.
I am now taking steps to recover my deposit, but assume that assets, cash etc. will be well protected.

3 September 2021
Unprompted review
1A Contracts Ltd logo

Reply from 1A Contracts Ltd

Hi Mr Armstrong

I can confirm 1A are very much still here and still taking emails and responding to customers. our accounts have been restricted due to the below and that has had a profound affect on the business. Email admin@1acontracts.co.uk and like always you will get a response.

This absolute hell we've been placed in has caused many people to leave the company and jobs not been due to start therefore this has snowballed very quickly since Coutts post and trading standards questionnaire sent out to customers who HADN'T complained. Now family members, my kids, ex staff etc are being named online. Like I have said you have all been contacted, most has had some work done and didn't want to wait anymore and I am still committed to resolving ALL issues however your review does not help you or anyone else issue it add to it and potentially causes it to worsen. Again email admin@1acontracts.co.uk and we resolve this amicably and keep communication open.

Three months ago it was brought to my attention that Trading Standards had sent out to my customers a questionnaire regarding, what they perceive to be, services provided by my company. In addition to those questions the people to whom the questionnaire was sent, were asked to confirm if they would able in the future to give evidence in court, as potentially there was criminal conduct carried out by persons representing or running my company.



Somewhat alarmingly the questionnaires did not even ask questions relating to services that 1a Contracts provide. This seemed to me to show that Trading Standards when preparing the questionnaire had little or no information as to what business 1a Contracts was involved in. Accordingly, it follows that there could not have been any complaint made directly about 1a Contracts which instigated the issuing of these very damaging questionnaires.

The suggestion made within the questionnaire regarding criminality has had a massive effect on my business, the consequences indeed could be fatal to my business. I do hope that this is not the case, and I wish to resolve all matters in relation to alleged complaints and I hope to have my business running again, the way that it was some weeks ago.

At the time the questionnaire was issued I had no active complaints which deposits previously paid had been requested and there certainly was no intimation by any lawyers acting on behalf of any customers about services provided or the conduct of myself and anyone who works for 1a Contracts.

Any previous complaint made against my company since the company commenced, had been dealt with expeditiously, as much as it could be and all matters had been resolved to the satisfaction of both parties.

Since this questionnaire was issued and since the posting by Trading Standards on their website numerous jobs have been cancelled. I have received a number of text messages about people wanting deposits back but I have not received any legal correspondence or formal request for monies to be repaid and I have not received any detail from any customers as to what the difficulty is in respect of any particular job.

I have had sight of various comments made on social media, comments which relate to potential threats to myself and indeed one person has chosen to make some remarks about my very young children namely being Mr Coutts. I have however had emails from Mr Coutts who tried to use this investigation of my company to their own benefit with an attempt to try to extort money from me against a background of further threats. When this extortion failed he started his campaign of hate.

Because of the nature of the investigation of Trading Standards and others involved in the investigation they have placed upon my business a complete inability to operate properly. This means that I cannot complete any jobs that are due to be completed. I cannot return funds to anybody, not only because I don’t know who these people are and what the basis of their complaint is, I am simply unable to access all the relevant areas of my business due to this investigation. I am unable to pay staff. I am unable to pay bills due to be paid by the company. Accordingly, the knock-on effect of this investigation means that I cannot deal with any complaints that may be intimated or allegedly have been intimated properly and accordingly, the investigation is preventing me from dealing with these matters as statutory law dictates.

In addition, the irony is, that this investigation and the way that is has been handled may well be the ultimate disaster for people seeking to have their deposits returned, because if my business cannot resume operating normally within the next couple of weeks quite simply the business will collapse and my company will cease trading.

My solicitors having been made aware of the complaints after the posting on the website of Trading Standards wrote to Trading Standards, requested that they provide details of the complainers and the complaint itself and in order that they could liaise with me with a view to resolving all matters. Such information would allow me to deal with complaints properly under statutory law. Trading Standards have refused to provide such details of the persons who have made the complaint, what the complaint is, and how matters can be resolved to the customers’ satisfaction. So effectively, we are in a position whereby Trading Standards have sought to destroy my business but won’t tell me what the complaints are about and won’t allow me to rectify matters which may save my business and return any monies, if due by the customer.



Since May 2020, 1a Contracts have completed 371 jobs successfully and started 46 more. Up until Trading Standards questionnaires were issued jobs were completed by 1a Contracts as close to the relevant promised or intimated timescales as conditions would allow. As you will be aware, as a consequence of Brexit and COVID-19, there has been difficulties with the obtaining of materials and a labour shortage. We had managed to navigate these problems to some degree of success but like every other builder in the country there has been some difficulty. This of course appears to be something that could potentially be lost on Trading Standards at this stage, if indeed delay is part of any complaint allegedly made.


My website has been down due to the fact that I require to pay bills to have this kept in operation. As intimated above, I cannot pay any bills just now relevant to my company due to restrictions placed on my company by the investigation. I am wholly committed to resolving any problems with customers and I am anxious to be allowed to continue on with my business in the manner that it was trading before. My ability to help any customer with any complaint is being reduced on a daily basis. The inevitability of restrictions on my business being able to operate will result in the business having to close and any customers having a great difficulty in having their complaint processed properly and potentially monies returned.

It may well be that as a consequence of social media, Mr Coutts posting about my children and address and the sabotage recently since account went on hold that the company ceases trading. Should that happen then liquidators come in and a small % goes back to anyone owed funds, Would it not be better to try allow the company to trade out this mess that we have been placed in so we can complete the jobs and issue refunds as and when and if due.

On social media I am being tortured for not dealing with demands for monies when in actual fact most of the complainers have been spoken to and

1A are committed to completing all jobs on their books and issuing refunds as and when able to and if/when due. Clients have signed a contract written by commercial solicitors and as such those contracts are legally binding. Timescales etc are the difficulty we’re met with as well as the ongoing investigation fabricated by trading standards.

Please email admin@1acontracts.co.uk if you wish and we will communicate that way as oppose to making it more difficult publicly.

Rated 1 out of 5 stars

Have only given 1 star as would not…

Have only given 1 star as would not allow to post with 0 stars.
DO NOT even converse with this company if you value your bank balance and sanity.
After reading recent reviews I realise even though we , had a terrible experience with said company we are one of the lucky ones as we are only £200 pounds down.
Roof was replaced,ok job guttering replaced ok job,
However sent two cowboys to paint outside of house,
what a mess paint was not correct paint and diluted within an inch of its life. Covered the new guttering in paint splashes, and a 5 year old could have made a better job paint splashes over our patio,can supply photos if anyone needs them. A tradesman was sent to redo painting which ws satisfactory.After ringing staff mobiles continually until they answered guttering was replaced after we insisted that could not be cleaned.
Scaffolding was in place week after job completed rendering endorsments on our insurance.
The contract was signed in january and has only just been completed.
We know that there is no chance of getting our £200 back but wish everyone on here who has lost eye watering amounts luck in regaining their monies .
In answer to your comments Firstly I do not recall signing anything, also all work has not been completed I cancelled the cotract for the upvc covering under window due to the shoddy customer service, and the fact that contract was signed in january and we are now september. So if you redo your calculations yes you owe us £200 which i dont expect to see again.Amazing you can answer a negative comment in a matter of mins yet can take weeks to answer an e mail or call back in answer to voice mail or message.

3 September 2021
Unprompted review
1A Contracts Ltd logo

Reply from 1A Contracts Ltd

Hi Mrs Paragreen,

You have an outstanding balance still due therefore I am completely dumbfounded as to why you can say you have been scammed. You signed a satisfaction note to state that you were happy with job, I can post this if you prefer.

Please if you have any issues email admin@1acontracts.co.uk

Rated 1 out of 5 stars

A1 Builders Scotland LTD Trading Standards Approved

A1 Builders Scotland LTD Trading Standards Approved
I have had numerous contacts from people who have signed contracts with 1A Contracts LTD 272 Bath Street, Glasgow G2 4JR we have no affiliation with this company please report any contact with this company to your local trading standards

2 September 2021
Unprompted review
Rated 1 out of 5 stars

Scammed

You can add me to the list of the conned. £4000 deposit paid and same story of their bank account being frozen but we will honour the contract. We can’t refund your deposit as it’s outside the 14 day cooling off period and you would lose your deposit if you cancel.
PLEASE DO NOT USE 1a Contracts.

2 September 2021
Unprompted review
1A Contracts Ltd logo

Reply from 1A Contracts Ltd

Hi Mr Robertson, Please email admin@1acontracts.co.uk so we can discuss this as I want to determine if any work has been started etc for you

Rated 1 out of 5 stars

Scam .they are lair still money this…

Scam .they are lair still money this guy should end in prison we have new builded house they dig big hole in the garden ruin background .and left big hole in ower garden still 4000 pounds.and stop answear the phone. I hope this guy will end in jail.

1 September 2021
Unprompted review
1A Contracts Ltd logo

Reply from 1A Contracts Ltd

Hi Mrs Kijek, We spoke or emailed you yesterday. Please email admin@1acontracts.co.uk and we can resolve this amicably. You have not been scammed, you have not not been spoken to.

Rated 1 out of 5 stars

Absolute Fraud company.

Similar experience to all the others here. I have been totally scammed in the construction of a conservatory. Paid 2 installments and all I have is a foundation and dwarf walls. And that too, shoddily constructed. All promises have been going on for more than 10 months now. Hope the Police gets involved in this. I have also contacted Citizens advice who have framed a couple of letters to send out to the company but somehow, they didn’t seem very hopeful.
As someone else suggested here, maybe we should all form a group to proceed legally against 1A contracts and all their lying staff.

1 September 2021
Unprompted review
1A Contracts Ltd logo

Reply from 1A Contracts Ltd

Hi Mr Biju,

As you know there was boys on site for a number of weeks on your job and they got paid from your job too. The right think to do was rectify the matter and that is what we have been trying to do. We still communicate to this day with you and will continue to do so. The review only makes things more difficult to resolve. Please email admin@1acontracts.co.uk

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