No work done and no refund! Following two visits from a salesman and then a fitter, I paid a 30% deposit of £1,795 via bank transfer on 15th April for a bathroom renovation. I was later visited by an... See more
1A Contracts Ltd
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See what reviewers are saying
I cancelled in May within 14 day cool off period and despite assurances from the boss of 1A that he would refund my deposit if I removed my critical review this never happened. All I got were lies a... See more
Do not hire this company. They will relentlessly hound you with cheap quotes. They are a pariah, waiting to gobble you up with their cheap sales antics, the prize being your hard earned money. Roof... See more
Had 1A contracts in turning an old run down office into a beautiful new salon for myself. What a tremendous job they have done start to finish! Couldn’t fault them with a thing. Boys worked around the... See more
Company replied
Company details
- Home improvement shop
- Kitchen supply shop
- Roofing service
- Roofing Supply Shop
- Solar energy equipment supplier
- Window installation service
Written by the company
We are a home improvement company with over 50 years collective experience. We specialise in - roofs, rough casting, coatings, windows, Solar Panels and battery storage units, conservatories and extensions. We have put together the best tradesmen we have came across during our working life in home improvements in order to cut out all the middlemen when it comes to pricing for jobs. We cover the whole of the UK.
Contact info
Glasgow, United Kingdom
- admin@1acontracts.co.uk
- 1acontracts.co.uk
People also looked at
Totally shocking
Totally shocking. Poor workmanship. Never turned up half the time. Wouldn’t recommend. A so called joiner doing brick work, electrical work and roofing. I could probably have done a better job. Do not touch this company.
1 September 2021
Unprompted review
Reply from 1A Contracts Ltd
Hi Mrs Cox, You got a completed job and signed a satisfaction note stating that you were happy and also paid remaining balance on completion. You have never initiated you have any issues with the job and if you do please email admin@1acontracts.co.uk and we can resolve this asap.
Fraud, SCAM, avoid!
Fraud or scam call however you like!
Paid £5000 deposit and money gone!
Bank can’t help, Police of Scotland involve.
Contract signed in May and company we can say gone. My number is going straight on voicemail when try to contact their office. Over month ago has been contacted by “big boss” of company because I’ve placed FRAUD comment here and he promise me to refund money in 28 days if I take comment off. I accept offer as that was fort contact of this company since I’ve paid deposit! We have now around 35 days from his message and no money at all so comment coming back and will never go down again! Avoid this scammers! Have two kids, house without refurb and my money gone! Hope Police will helps anything at all... 5k is a massive cash firms and can’t afford to just being gone...
1 September 2021
Unprompted review
Reply from 1A Contracts Ltd
Hi Mr Garbiarz
I can confirm 1A are very much still here and still taking emails and responding to customers. our accounts have been restricted due to the below and that has had a profound affect on the business. Email admin@1acontracts.co.uk and like always you will get a response.
This absolute hell we've been placed in has caused many people to leave the company and jobs not been due to start therefore this has snowballed very quickly since Coutts post and trading standards questionnaire sent out to customers who HADN'T complained. Now family members, my kids, ex staff etc are being named online. Like I have said you have all been contacted, most has had some work done and didn't want to wait anymore and I am still committed to resolving ALL issues however your review does not help you or anyone else issue it add to it and potentially causes it to worsen. Again email admin@1acontracts.co.uk and we resolve this amicably and keep communication open.
Three months ago it was brought to my attention that Trading Standards had sent out to my customers a questionnaire regarding, what they perceive to be, services provided by my company. In addition to those questions the people to whom the questionnaire was sent, were asked to confirm if they would able in the future to give evidence in court, as potentially there was criminal conduct carried out by persons representing or running my company.
Somewhat alarmingly the questionnaires did not even ask questions relating to services that 1a Contracts provide. This seemed to me to show that Trading Standards when preparing the questionnaire had little or no information as to what business 1a Contracts was involved in. Accordingly, it follows that there could not have been any complaint made directly about 1a Contracts which instigated the issuing of these very damaging questionnaires.
The suggestion made within the questionnaire regarding criminality has had a massive effect on my business, the consequences indeed could be fatal to my business. I do hope that this is not the case, and I wish to resolve all matters in relation to alleged complaints and I hope to have my business running again, the way that it was some weeks ago.
At the time the questionnaire was issued I had no active complaints which deposits previously paid had been requested and there certainly was no intimation by any lawyers acting on behalf of any customers about services provided or the conduct of myself and anyone who works for 1a Contracts.
Any previous complaint made against my company since the company commenced, had been dealt with expeditiously, as much as it could be and all matters had been resolved to the satisfaction of both parties.
Since this questionnaire was issued and since the posting by Trading Standards on their website numerous jobs have been cancelled. I have received a number of text messages about people wanting deposits back but I have not received any legal correspondence or formal request for monies to be repaid and I have not received any detail from any customers as to what the difficulty is in respect of any particular job.
I have had sight of various comments made on social media, comments which relate to potential threats to myself and indeed one person has chosen to make some remarks about my very young children namely being Mr Coutts. I have however had emails from Mr Coutts who tried to use this investigation of my company to their own benefit with an attempt to try to extort money from me against a background of further threats. When this extortion failed he started his campaign of hate.
Because of the nature of the investigation of Trading Standards and others involved in the investigation they have placed upon my business a complete inability to operate properly. This means that I cannot complete any jobs that are due to be completed. I cannot return funds to anybody, not only because I don’t know who these people are and what the basis of their complaint is, I am simply unable to access all the relevant areas of my business due to this investigation. I am unable to pay staff. I am unable to pay bills due to be paid by the company. Accordingly, the knock-on effect of this investigation means that I cannot deal with any complaints that may be intimated or allegedly have been intimated properly and accordingly, the investigation is preventing me from dealing with these matters as statutory law dictates.
In addition, the irony is, that this investigation and the way that is has been handled may well be the ultimate disaster for people seeking to have their deposits returned, because if my business cannot resume operating normally within the next couple of weeks quite simply the business will collapse and my company will cease trading.
My solicitors having been made aware of the complaints after the posting on the website of Trading Standards wrote to Trading Standards, requested that they provide details of the complainers and the complaint itself and in order that they could liaise with me with a view to resolving all matters. Such information would allow me to deal with complaints properly under statutory law. Trading Standards have refused to provide such details of the persons who have made the complaint, what the complaint is, and how matters can be resolved to the customers’ satisfaction. So effectively, we are in a position whereby Trading Standards have sought to destroy my business but won’t tell me what the complaints are about and won’t allow me to rectify matters which may save my business and return any monies, if due by the customer.
Since May 2020, 1a Contracts have completed 371 jobs successfully and started 46 more. Up until Trading Standards questionnaires were issued jobs were completed by 1a Contracts as close to the relevant promised or intimated timescales as conditions would allow. As you will be aware, as a consequence of Brexit and COVID-19, there has been difficulties with the obtaining of materials and a labour shortage. We had managed to navigate these problems to some degree of success but like every other builder in the country there has been some difficulty. This of course appears to be something that could potentially be lost on Trading Standards at this stage, if indeed delay is part of any complaint allegedly made.
My website has been down due to the fact that I require to pay bills to have this kept in operation. As intimated above, I cannot pay any bills just now relevant to my company due to restrictions placed on my company by the investigation. I am wholly committed to resolving any problems with customers and I am anxious to be allowed to continue on with my business in the manner that it was trading before. My ability to help any customer with any complaint is being reduced on a daily basis. The inevitability of restrictions on my business being able to operate will result in the business having to close and any customers having a great difficulty in having their complaint processed properly and potentially monies returned.
It may well be that as a consequence of social media, Mr Coutts posting about my children and address and the sabotage recently since account went on hold that the company ceases trading. Should that happen then liquidators come in and a small % goes back to anyone owed funds, Would it not be better to try allow the company to trade out this mess that we have been placed in so we can complete the jobs and issue refunds as and when and if due.
On social media I am being tortured for not dealing with demands for monies when in actual fact most of the complainers have been spoken to and
1A are committed to completing all jobs on their books and issuing refunds as and when able to and if/when due. Clients have signed a contract written by commercial solicitors and as such those contracts are legally binding. Timescales etc are the difficulty we’re met with as well as the ongoing investigation fabricated by trading standards.
Please email admin@1acontracts.co.uk if you wish and we will communicate that way as oppose to making it more difficult publicly.
I am having same issue,The total cost…
I am having same issue,The total cost for the conservatory was £18K which was to be made in a series of 4 staged payments
We paid 3 payments total £13K up to now and they poured the foundation and brick work ,only 5% work done, Took £13K,He turned my garden upside down - They always lied about getting things sorted!
Now we are taking Steven in the court very soon,Karma will work 🤞
31 August 2021
Unprompted review
Reply from 1A Contracts Ltd
Hi Mr Riaz
We have been in contact 2 weeks ago and you stated you will get back to us when you have spoken to your parents. Can you please email admin@1acontracts.co.uk so we can resolve this
Complete scammers
We have has the same treatment like everyone else, last October we had 1A to give us a quote for sun room..after agreeing with the price and paying 1st instalment we heard nothing from this company..we had to contact them continuously, then in March they done the foundations..never heard anything for 8 weeks so called again, they sent 1 guy out and he advised that foundations were all wrong! We have been messed around that much we cancelled the contract..after months of phone calls we were promised full refund of £7400 as only paid 2 of the instalments ( should have been 3 when work was finished) the 28 days came and went..we were calling and calling everyday and eventually after another few weeks they gave us back £5400, said the rest of the money would go into my bank next day as they can only hand out so much everyday..I know i am one of the lucky ones to get some of my money bck but will still need to fight for the rest..Steven Hughes and the rest of that company should be ashamed of themselves for treating people this way..do not go near them!
31 August 2021
Unprompted review
Reply from 1A Contracts Ltd
Hi Mrs Gibson
We are delighted to be able to offer you the refund of £5,400 despite cancelling after work had started. We would like to resolve this so please email admin@1acontracts.co.uk
1A - SCAM COMPANY
Please avoid at all costs, I've been done for 11K and now trying different routes to claim my money back. They are also being investigated by Trading standards.
31 August 2021
Unprompted review
Reply from 1A Contracts Ltd
Hi Mr Bara
Please email admin@1acontracts.co.uk so we can resolve this matter
Lost £2600..
We decided in February 2021. to build a child room extension at side of the flat. So we started to search a company who can help for us to build up our dream. We have found a website which name of Bark who recommended us 1A Contacts Ltd. So we're contacted with them. We showed the location and he said they can build it up for us and they gonna make all the paperworks so we have "just sit back and wait".
He asked about the land around the house but did not ask the ownership paperwork which shows the information about the land and do not ask copies.
Unfortunately on that time we don't know that land is shared and we can not build on it nothing a Solicitor said.
Than he showed the quote about £22000 and he said we have to pay £6600 deposit if we sign the contract. Than we're agree that and sign on 23.rd of February 2021.
On 24/Feb/2021 we got a phone call from the office they would come and pick it up the deposit a day after.
So we had to rush to the bank to pick it up the money by cash on 25/Feb/2021.
( Why they're want cash and not bank transfer???)
Another man from 1A Contacts Ltd. visited us and took the £6600 deposit cash in an envelope!
(They are took the deposit so quick because they said the materials price will be growing due BREXIT but if we pay now the price is guuaranteed.)
After we paid the deposit start our nightmare with this company.
They are promised to send an architect drawer company within a week but this is not realized. On that time we had to call several times them but they dragged their time until the cool off period ended wich was 14 day's from signed..
Finally 7 weeks later from signed visited us the architect drawer on 12/04/2021 who was very helpful and qualified. Before he started to make a measuring ask the ownership paperworks and after he read it he said not clear for him if this land is ours or not on the ownership so he suggested we have to speak a solicitor and ask them about the title of deeds replace and boundaries.
We called the office several times to solve this big question about the land but they were not helpful..
After we find a Solicitor who were able to help for us in this case we got the answer on 07/05/2021 wich was sadly we're can not build nothing on the shared land.
Then the phone consultation with the builder company they said we have to fill the cancellation form and send back to them and wait 28 days which was ended 09/06/2021. So we called them and a woman from their office said we can not get back nothing..
I got SHOCKED.. what? Than I just told her our story and she's said I have to send her a photo copy about the ownership paperworks and they're look into this.
Thats great nearly after 4 months they want to see the ownership paperwork..
Why they are not do that in February before we paid £6600? Why they're not visited us during the 14 day cool off period and checked these documents? They are not start this job, not sent us invoice about they bought anything, no one visited us from the date they took the money by cash in an envelope.
We do not get nothing from this company except a lot of stress.. and they do not want give us refund.
So we went to a lawyer..
Their fee is (£2000+VAT plus the court procedure) so that's why He's would urge us to contact the citizens advice bureau or/and the police first..
On 30/June,
I wrote a bad review on trustpilot and 1a contracts are started to contact us.. it wasn't easy period also because they are promised if I took off my review they will pay us back £4000! So I took off my review and wait nearly 2 weeks and I called them every day but nothing happened so I uploaded again. Then they're promised second time if I took off my review they are give me back this part refund within an hour!
Finally I got back within a day £4000. I'm really sad because to know that we can not build nothing on that land cost me hundreds due I had to ask a Solicitor about the land, because 1A Contracts Ltd. did not do that. Plus 1A Contracts Ltd. said because the architect drawer visited us that's why we do not get full refund (£6600) only part refund £4000 so I lost another £2600. I thinking this is not fair.. We do not get any architect plan from them so I don't thinking this is the price for nothing...
Summary:
1 visit for a quote and 1 visit to take the deposit and 1 visit from an architect who did not make the plan before we ask a Solicitor about the land he said.. cost me £2600..
Thats really not fair..
I have to delivering 520 hot foods for that price and this is not a joke!!
Avoid from this company..
31 August 2021
Unprompted review
Reply from 1A Contracts Ltd
Hi Angry Customer, We don't seem to have a customer with that name.
Can you please email us your surname and we can resolve this. Alternatively email admin@1acontracts.co.uk
Scam Company No Morals No Money in Account
Another Victim here of this companies scamming tactics. Over £8500 paid as a deposit and now company has completely vanished off the face of the earth.
Lets hope they get what they deserve and all of its victims get their money back... AVOID LIKE THE PLAGUE...
This part is updated....I have been comfirmed by my bank that the frozen account is empty....now 1A answer this please?...if anyone needs proof search Facebook for A1 Contracts and you will find an interesting post from me
Update 3
Thanks for your reply ...however I don't believe a word you say....I would say that I believe what the Bank of Scotland had written to me. With regards to me laughing at your staff....this might be the first truth you have said....I laughed when they asked me to pull down this review....please now do not speak to me again or reply to this....not interested in any more lies.
31 August 2021
Unprompted review
Reply from 1A Contracts Ltd
Hi Mr Rogers, we spoke last night and agreed a resolution so please keep emails to admin@1acontracts.co.uk and we can continue to communicate as thats important so you are updated regularly.
Hi Mr Rogers, you have stated we’ve vanished off the face of the earth??? We spoke to you on Thursday evening, we responded to your review Friday and are responding again now. We are very much still here and are committed despite what people are saying to fulfill all jobs and/or issue refunds as and when able to and if due. For every bad review we’ve still got 10 more jobs on the books that we are committed too.
Despite what your letter says I can assure you no funds have been taken out the account from 1A since 9th August. We expect the balance in said account to be issued any day and that allows us to move forward and resolve everything. You’ve recently laughed at staff when we’ve called you too yet you say we’ve not spoken with you or disappeared.
Please email admin@1acontracts.co.uk and you’ll continue to be responded too.
Hi Mr Rogers, it’s the right thing to do to communicate through this and that is what we intend to do.
Mr Rogers, you said “vanished off the face of the earth” you then when on to admit we spoke to you on Thursday!!! Can you clarify what one it is as if we vanished we couldn’t have spoken with you. I understand your frustrations but lies on reviews aren’t helping the company resolve the issues my friend.
Ps we shall call again next week to discuss with you as per
SCAM!!!
SCAM! It looks like they just collected deposits from all the people and run away.
Every single employee should be taken to court and should be in prison!
We were already distressed die to the 1st contractor took the money and vanished without finishing the work leaving us with a roof exposed to rain.
1AContracts already knew the situation and said that the work will start the work in 4 weeks at the time of signing the contract and took the deposit. 8 weeks passed and still no word from them. The guy Curtis who came to check the work never answered my call after that. All of their staff are unprofessional and never answers the call. We thought it's a big company and can be trusted. However, they turned out to be the biggest cheat.
When we manage to speak to staff they keep on lying on my face about materials are not available due to covid. However, the material they were talking about is not needed for my job.
I give £2400 deposit and now I don't know how to get it back.
I urge all the people who are suffering to come together as we can save money on legal fees
31 August 2021
Unprompted review
Reply from 1A Contracts Ltd
Hi Mr Pande
You were spoken to yesterday. Pleae email admin@1acontracts.co.uk and we can discuss this. You were booked for architects visit and banks got restricted. We are fully committed to completing all jobs on our books.
I am one of the lucky ones
I am one of the lucky ones. After getting a visit from the sales team one of the architects came down to plan the job. A really nice guy who took time to talk to us and suggest changes to the drawings etc. They needed a deposit to be paid which they requested to be paid via bank transfer. I transferred the money and within 10 seconds my bank was on the phone having blocked the transaction (well done Santander) they reversed the transaction thankfully and now the website has gone and nobody is answering the phones. Do not use , avoid at all costs. I suspect that now the new funds coming in have dried up the Ponzi scheme has collapsed.
30 August 2021
Unprompted review
Reply from 1A Contracts Ltd
Hi Sir, Could you please post surname or email admin@1acontracts.co.uk as we can't seem to find you on our system.
Terrible company
Terrible company
Lied all the time
£6600 taken from me for goods never supplied!!
Ignore emails
Ignore messages
Say they will get back to you -never do
Work substandard
Left live sockets open to the elements -which shorted my downstairs electricity
They left me without electricity
I had to get an electrician in to repair their work
Independent electrician was shocked that this could have been left live wires open to the elements
Conservatory lay not being worked on for three months I was phoning weekly to be fobbed off and promised that supervisors with the answers would get back to me which they never did!
My son in law took up the case and asked for a refund as the work undertaken so far is sub-standard there is a lack of trust now and there are other legal issues
The contract was never terminated!!
Since my son in law got in touch I have now been promised a refund!!
Hopefully the company is now true to their word!!
29 August 2021
Unprompted review
Reply from 1A Contracts Ltd
Hi Mrs Bryce, Your job was still in the process of being done when your son in law Mr Thomson cancelled contract and demanded all funds back despite work being carried out. Please email admin@1acontracts.co.uk so we can discuss.
Awful company
Awful company. Awful company director. He lies and makes false promises. He ignores all texts, calls and emails. All he wants is to take your money and then leave your life upside down. He’s in the papers and being investigated by Trading Standards. If you have had a negative experience then please contact Watchdog too. He emailed me threatening to take my review down or else he will start legal proceedings LOL I have all the evidence that he messed up so your scaremongering tactics won’t work with me!
27 August 2021
Unprompted review
Reply from 1A Contracts Ltd
Hi Avoid Avoid Avoid, can you email us using email address on contract if you are a genuine customer
Definitely Not Recommended!
On the 6th May 2021 we purchased a 'full' roof from 1a Glasgow. On completion of the main roof, a few defects were found e.g. misplaced tiles on the verge of the roof, cuts and holes in the lead at the bottom of the velux window... Nothing was done at all to the two small dormer roofs we have. We asked and were told, prior to paying for the roof that the dormers were included. Indeed, this was one of our reasons for purchasing the roof. On calling the company, they sent out a roofer who fixed the tiles, the lead flashing however, remained the same. Some sealant appeared to have been placed over some of the smaller cuts and holes. Nothing was done to either dormer. After a month or so, we developed a leak in the back bedroom. On contacting the company, they sent out roofers to identify the source of the leak, the roofers identified the dormer as the 'possible' source. However, I subsequently asked 'two' independent roofers to have a look and both identified the flashing around the velux window as the problem. Basically, the flashing was not suitable for the velux window, having had slates replaced with tiles, particularly at the base of the window noted earlier. After a few months of emails, many of which were ignored or responded to with promises that were not acted upon, they sent out another roofer to have a look. This roofer, identified the velux flashing as the problem. Subsequently, we agreed to have a new velux window and flashing installed at a cost we found acceptable. This was installed on August 6th and the leak appears to have stopped - however, we have had 'very' little rain, so certainly no guarantees yet. Note that this was not completed before visible, possibly serious damage was done to my ceiling! However, the roofers that installed the window (the same roofers who initially identified the dormer as the possible source of the leak) stated again that they thought the dormer could also be a problem. It was agreed with 1a, again, that roofers would be out to complete work on the dormer. I have emails confirming this. Indeed, two roofers actually came on Mon 9th August, measured the dormer roof and I was informed 'in writing', that they would be out that week to do the job. Still waiting! The company reverted back to making promises of work they do not keep and basically ignoring emails requesting information. All of which I have clearly documented. Moreover, despite making a final payment for the velux window (made on Sat 14th August), I have still not received a final receipt, despite asking two different members of staff. These emails have in fact been completely ignored. I have also now had scaffolding in my back garden since 6th August 2021. Apart from the shoddy work, initially, which directly resulted in a leak and visible damage to a bedroom ceiling, what concerns me most about this company is the attitude of the admin staff and management. Once their roofer had identified the velux flashing as the problem I did in fact begin to develop a more positive opinion of the company. This issue was then acted upon and settled reasonably quickly. However, they have now done basically nothing to resolve or even clarify the situation with regards to the dormer. Indeed, making arrangements they do not keep, promising to send emails they say will clarify the issue, then not doing so and ignoring my emails requesting basic information are now the norm again. There are also a few tiles that are out of place - photos sent, that I noticed and loose tiles that need nailing under the base of the velux flashing. I was told via email that they would be 'out this week' (Aug 22) to fix that. Needless to say, nothing has happened - despite numerous emails... I call that impolite and unprofessional 'at best'. This review remains until I have a clear agreement regarding the issues raised with the company, in writing via email and hence documented and provable, according to what I consider acceptable. I have been more than patient and reasonable with this company. The possibility still exists that an amicable solution can be obtained, though I seriously doubt it. They could try responding to a few simple emails in a timely and efficient manner to begin with, as opposed to stating that roofers would be out then not sending any, ignoring emails and so on. As it stands, I would certainly not recommend this company, indeed quite the opposite, unless you're looking for grief. As for the company reply below, it's laughable and clearly serves to demonstrate, that whoever wrote the reply has paid little attention to my review. PS You have been emailed and the emails were ignored, indeed at least one of the addresses no longer even exists. Update: Mr Hughes's emails noted below, again amounted to giving promises that were reneged upon.
27 August 2021
Unprompted review
Reply from 1A Contracts Ltd
Hi Mr Devey
As previously discussed with you the dormer windows on your roof where not done by ourselves it was the main roof that was done. Please email admin@1acontracts.co.uk and we can discuss this again.
Mr Devey most staff have left. Can you email admin@1acontracts.co.uk
Hi Mr Devey, thank you for email. It’s been responded too.
No email/phone replies from 1A
Unable to contact 1A as they do not answer emails or phone calls
27 August 2021
Unprompted review
Reply from 1A Contracts Ltd
Hi Mr Van de Brug
Please email admin@1acontracts.co.uk and we can find and discuss your concerns. We are not running away, we are committed to completing all jobs and issuing refunds as and when and if due
Fraudsters
Update : just to clarify from the response to my post , I have absolutely no affiliation to Mr Jim Coutts who has been mentioned on my response and many other peoples posts other than we’ve both been ripped off by these fraudsters, I have sent steven Hughes several letters over the last month requesting work be completed by a specific date to which I got no response, then I sent another letter requesting my deposit back as they were in breach of contract but surprise surprise no response, after several letters you would have thought he would have been clever enough to realise he’s ripped off more than one Mr Coutts
Been ripped off like many others from these charlatans, but clocks ticking on you Mr steven Hughes and the rest of your 1A cowboys
26 August 2021
Unprompted review
Reply from 1A Contracts Ltd
Ah Mr Coutts, The dreaded JIM COUTTS son and sister of Lisa Coutts who has named children online, despite having work done on his property and tried to exploit the company. Your father had been spoken to regularly and all was still running until he then demanded full amount of money back or he sill start a campaign against the company. He was sent a solicitors letter that he then posted online, he tried to extort money from the company. Is this how an ex army should conduct himself? Have work done then demand all monies back because he has changed his mind.
Hi Mr Coutts, my apologies if they’ve been mixed up due to names although your email is on Jim Coutts journey.
Please email admin@1acontracts.co.uk and we can resolve this
Avoid at all costs
Hired the company to complete an install of of new roof back in April, paid a deposit and was told the work would be completed by the end of the month. Had 4 install dates cancelled and requested a refund twice since. No work carried out and no refund, they kept putting things off and stating that they had supply issues and 3rd party contractors letting them down. It would now appear the company are avoiding calls as all lines go to voicemail and their social media presence no longer exists.
26 August 2021
Unprompted review
Reply from 1A Contracts Ltd
Hi Steven
Please email admin@1acontracts.co.uk with your surname and we can discuss this matter
A1 contracts are crooks have £1400 of…
A1 contracts are crooks have £1400 of our money been promised windows from March. Went to the office on Bath Street but this is just their registered address they don't operate from that address. The people at that office have advised we contact the police. Would avoid this company like the plague.
26 August 2021
Unprompted review
Reply from 1A Contracts Ltd
Hi Mrs Beaton
You have been communicate to this week and we are committed to keeping communication open and resolving all issues if able to do so, please email admin@1acontracts.co.uk
Do not use this company
Do not use this company. Total scam, paid deposit in May, still no work done, asked on numerous occasions for refund!
Received this today- 30/09/21- absolutely rubbish! They just keep delaying things until they disappear. We all know none of us will receive a refund! They don’t even have a complaints policy! Joke!
Hi
Thank you for your email.
Good news is 1A will be fully back within the next 2 weeks and will have our banking issues resolved too with new account. The old account will be closed by 18th October therefore we advise if you have paid via card the you could issue chargeback and we will not dispute that if you are due a refund.
Being open and having banking allows us to take in what is due and start our jobs again and or issue refunds if due.
Thank you so much for your continued patience throughout this time and we endeavour to clear 1A and continue with the rest of the jobs we have on our books.
Regards
1A
25 August 2021
Unprompted review
Reply from 1A Contracts Ltd
Hi Marie, please email admin@1acontracts.co.uk to resolve this
1A CONTRACTS SCAMMING WORKING PEOPLE
My partner and I contracted 1A to do a full loft conversion and landscape work
Paid £5100 deposit for a structural engineer,building warrants and planning permission, and an architect with drawings included, which we were assured they dealt with all of this included in our price!!!
Absolute scammers and disgusting human beings!!
My kids are distraught because they will not have a room to sleep in!!
Surely these people have family??
25 August 2021
Unprompted review
Reply from 1A Contracts Ltd
I can confirm 1A are very much still here and still taking emails and responding to customers. our accounts have been restricted due to the below and that has had a profound affect on the business. Email admin@1acontracts.co.uk and like always you will get a response.
This absolute hell we've been placed in has caused many people to leave the company and jobs not been due to start therefore this has snowballed very quickly since Coutts post and trading standards questionnaire sent out to customers who HADN'T complained. Now family members, my kids, ex staff etc are being named online. Like I have said you have all been contacted, most has had some work done and didn't want to wait anymore and I am still committed to resolving ALL issues however your review does not help you or anyone else issue it add to it and potentially causes it to worsen. Again email admin@1acontracts.co.uk and we resolve this amicably and keep communication open.
Three months ago it was brought to my attention that Trading Standards had sent out to my customers a questionnaire regarding, what they perceive to be, services provided by my company. In addition to those questions the people to whom the questionnaire was sent, were asked to confirm if they would able in the future to give evidence in court, as potentially there was criminal conduct carried out by persons representing or running my company.
Somewhat alarmingly the questionnaires did not even ask questions relating to services that 1a Contracts provide. This seemed to me to show that Trading Standards when preparing the questionnaire had little or no information as to what business 1a Contracts was involved in. Accordingly, it follows that there could not have been any complaint made directly about 1a Contracts which instigated the issuing of these very damaging questionnaires.
The suggestion made within the questionnaire regarding criminality has had a massive effect on my business, the consequences indeed could be fatal to my business. I do hope that this is not the case, and I wish to resolve all matters in relation to alleged complaints and I hope to have my business running again, the way that it was some weeks ago.
At the time the questionnaire was issued I had no active complaints which deposits previously paid had been requested and there certainly was no intimation by any lawyers acting on behalf of any customers about services provided or the conduct of myself and anyone who works for 1a Contracts.
Any previous complaint made against my company since the company commenced, had been dealt with expeditiously, as much as it could be and all matters had been resolved to the satisfaction of both parties.
Since this questionnaire was issued and since the posting by Trading Standards on their website numerous jobs have been cancelled. I have received a number of text messages about people wanting deposits back but I have not received any legal correspondence or formal request for monies to be repaid and I have not received any detail from any customers as to what the difficulty is in respect of any particular job.
I have had sight of various comments made on social media, comments which relate to potential threats to myself and indeed one person has chosen to make some remarks about my very young children namely being Mr Coutts. I have however had emails from Mr Coutts who tried to use this investigation of my company to their own benefit with an attempt to try to extort money from me against a background of further threats. When this extortion failed he started his campaign of hate.
Because of the nature of the investigation of Trading Standards and others involved in the investigation they have placed upon my business a complete inability to operate properly. This means that I cannot complete any jobs that are due to be completed. I cannot return funds to anybody, not only because I don’t know who these people are and what the basis of their complaint is, I am simply unable to access all the relevant areas of my business due to this investigation. I am unable to pay staff. I am unable to pay bills due to be paid by the company. Accordingly, the knock-on effect of this investigation means that I cannot deal with any complaints that may be intimated or allegedly have been intimated properly and accordingly, the investigation is preventing me from dealing with these matters as statutory law dictates.
In addition, the irony is, that this investigation and the way that is has been handled may well be the ultimate disaster for people seeking to have their deposits returned, because if my business cannot resume operating normally within the next couple of weeks quite simply the business will collapse and my company will cease trading.
My solicitors having been made aware of the complaints after the posting on the website of Trading Standards wrote to Trading Standards, requested that they provide details of the complainers and the complaint itself and in order that they could liaise with me with a view to resolving all matters. Such information would allow me to deal with complaints properly under statutory law. Trading Standards have refused to provide such details of the persons who have made the complaint, what the complaint is, and how matters can be resolved to the customers’ satisfaction. So effectively, we are in a position whereby Trading Standards have sought to destroy my business but won’t tell me what the complaints are about and won’t allow me to rectify matters which may save my business and return any monies, if due by the customer.
Since May 2020, 1a Contracts have completed 371 jobs successfully and started 46 more. Up until Trading Standards questionnaires were issued jobs were completed by 1a Contracts as close to the relevant promised or intimated timescales as conditions would allow. As you will be aware, as a consequence of Brexit and COVID-19, there has been difficulties with the obtaining of materials and a labour shortage. We had managed to navigate these problems to some degree of success but like every other builder in the country there has been some difficulty. This of course appears to be something that could potentially be lost on Trading Standards at this stage, if indeed delay is part of any complaint allegedly made.
My website has been down due to the fact that I require to pay bills to have this kept in operation. As intimated above, I cannot pay any bills just now relevant to my company due to restrictions placed on my company by the investigation. I am wholly committed to resolving any problems with customers and I am anxious to be allowed to continue on with my business in the manner that it was trading before. My ability to help any customer with any complaint is being reduced on a daily basis. The inevitability of restrictions on my business being able to operate will result in the business having to close and any customers having a great difficulty in having their complaint processed properly and potentially monies returned.
It may well be that as a consequence of social media, Mr Coutts posting about my children and address and the sabotage recently since account went on hold that the company ceases trading. Should that happen then liquidators come in and a small % goes back to anyone owed funds, Would it not be better to try allow the company to trade out this mess that we have been placed in so we can complete the jobs and issue refunds as and when and if due.
On social media I am being tortured for not dealing with demands for monies when in actual fact most of the complainers have been spoken to and
1A are committed to completing all jobs on their books and issuing refunds as and when able to and if/when due. Clients have signed a contract written by commercial solicitors and as such those contracts are legally binding. Timescales etc are the difficulty we’re met with as well as the ongoing investigation fabricated by trading standards.
Please email admin@1acontracts.co.uk if you wish and we will communicate that way as oppose to making it more difficult publicly.
SCAM
SCAM! Don't approach them. They owe me £1K+ deposit after failing doing the job and now telling me the bank froze their account... I'm raging
24 August 2021
Unprompted review
Reply from 1A Contracts Ltd
Hi Els, Please email admin@1acontracts.co.uk to resolve this if this is genuine
I couldn’t recommend 1A Contract Ltd
I couldn’t recommend 1A Contract Ltd of Glasgow based upon my personal experience. 1A Contract was one of several companies recommended to undertake construction of my Carport Project.
Following site survey and much discussion during March 2021, I signed Agreement to commence works following April. I was confident 1A Contract could meet my expectations with much promised, and commitments given to me.
On confirmation a works schedule, I paid the Deposit within the Agreement, which I understood to secure Project materials. Start dates came and went without any advice or communication: not a 1A Contracts strong point! Without any indication that work would start and my tolerance and patience finally exhausted, I terminated the Agreement in June.
1A Contracts agreed to refund my Deposit monies as liable within their Terms & Conditions. As with the start dates, due refund dates came and went, my final deadline being 13 August.
As no refund received and no communications forthcoming, I am now force to potential legal recourse. 1A Contracts “Satisfaction Guaranteed”, regrettably not with me!
Believe me in that it gives me no pleasure in reporting this matter as I was hoping to provide a review with the return of my Deposit in that "although my Project with 1A Contracts was not completed, they are an honourable company to deal with!"
21 August 2021
Unprompted review
Reply from 1A Contracts Ltd
I can confirm 1A are very much still here and still taking emails and responding to customers. our accounts have been restricted due to the below and that has had a profound affect on the business. Email admin@1acontracts.co.uk and like always you will get a response.
This absolute hell we've been placed in has caused many people to leave the company and jobs not been due to start therefore this has snowballed very quickly since Coutts post and trading standards questionnaire sent out to customers who HADN'T complained. Now family members, my kids, ex staff etc are being named online. Like I have said you have all been contacted, most has had some work done and didn't want to wait anymore and I am still committed to resolving ALL issues however your review does not help you or anyone else issue it add to it and potentially causes it to worsen. Again email admin@1acontracts.co.uk and we resolve this amicably and keep communication open.
Three months ago it was brought to my attention that Trading Standards had sent out to my customers a questionnaire regarding, what they perceive to be, services provided by my company. In addition to those questions the people to whom the questionnaire was sent, were asked to confirm if they would able in the future to give evidence in court, as potentially there was criminal conduct carried out by persons representing or running my company.
Somewhat alarmingly the questionnaires did not even ask questions relating to services that 1a Contracts provide. This seemed to me to show that Trading Standards when preparing the questionnaire had little or no information as to what business 1a Contracts was involved in. Accordingly, it follows that there could not have been any complaint made directly about 1a Contracts which instigated the issuing of these very damaging questionnaires.
The suggestion made within the questionnaire regarding criminality has had a massive effect on my business, the consequences indeed could be fatal to my business. I do hope that this is not the case, and I wish to resolve all matters in relation to alleged complaints and I hope to have my business running again, the way that it was some weeks ago.
At the time the questionnaire was issued I had no active complaints which deposits previously paid had been requested and there certainly was no intimation by any lawyers acting on behalf of any customers about services provided or the conduct of myself and anyone who works for 1a Contracts.
Any previous complaint made against my company since the company commenced, had been dealt with expeditiously, as much as it could be and all matters had been resolved to the satisfaction of both parties.
Since this questionnaire was issued and since the posting by Trading Standards on their website numerous jobs have been cancelled. I have received a number of text messages about people wanting deposits back but I have not received any legal correspondence or formal request for monies to be repaid and I have not received any detail from any customers as to what the difficulty is in respect of any particular job.
I have had sight of various comments made on social media, comments which relate to potential threats to myself and indeed one person has chosen to make some remarks about my very young children namely being Mr Coutts. I have however had emails from Mr Coutts who tried to use this investigation of my company to their own benefit with an attempt to try to extort money from me against a background of further threats. When this extortion failed he started his campaign of hate.
Because of the nature of the investigation of Trading Standards and others involved in the investigation they have placed upon my business a complete inability to operate properly. This means that I cannot complete any jobs that are due to be completed. I cannot return funds to anybody, not only because I don’t know who these people are and what the basis of their complaint is, I am simply unable to access all the relevant areas of my business due to this investigation. I am unable to pay staff. I am unable to pay bills due to be paid by the company. Accordingly, the knock-on effect of this investigation means that I cannot deal with any complaints that may be intimated or allegedly have been intimated properly and accordingly, the investigation is preventing me from dealing with these matters as statutory law dictates.
In addition, the irony is, that this investigation and the way that is has been handled may well be the ultimate disaster for people seeking to have their deposits returned, because if my business cannot resume operating normally within the next couple of weeks quite simply the business will collapse and my company will cease trading.
My solicitors having been made aware of the complaints after the posting on the website of Trading Standards wrote to Trading Standards, requested that they provide details of the complainers and the complaint itself and in order that they could liaise with me with a view to resolving all matters. Such information would allow me to deal with complaints properly under statutory law. Trading Standards have refused to provide such details of the persons who have made the complaint, what the complaint is, and how matters can be resolved to the customers’ satisfaction. So effectively, we are in a position whereby Trading Standards have sought to destroy my business but won’t tell me what the complaints are about and won’t allow me to rectify matters which may save my business and return any monies, if due by the customer.
Since May 2020, 1a Contracts have completed 371 jobs successfully and started 46 more. Up until Trading Standards questionnaires were issued jobs were completed by 1a Contracts as close to the relevant promised or intimated timescales as conditions would allow. As you will be aware, as a consequence of Brexit and COVID-19, there has been difficulties with the obtaining of materials and a labour shortage. We had managed to navigate these problems to some degree of success but like every other builder in the country there has been some difficulty. This of course appears to be something that could potentially be lost on Trading Standards at this stage, if indeed delay is part of any complaint allegedly made.
My website has been down due to the fact that I require to pay bills to have this kept in operation. As intimated above, I cannot pay any bills just now relevant to my company due to restrictions placed on my company by the investigation. I am wholly committed to resolving any problems with customers and I am anxious to be allowed to continue on with my business in the manner that it was trading before. My ability to help any customer with any complaint is being reduced on a daily basis. The inevitability of restrictions on my business being able to operate will result in the business having to close and any customers having a great difficulty in having their complaint processed properly and potentially monies returned.
It may well be that as a consequence of social media, Mr Coutts posting about my children and address and the sabotage recently since account went on hold that the company ceases trading. Should that happen then liquidators come in and a small % goes back to anyone owed funds, Would it not be better to try allow the company to trade out this mess that we have been placed in so we can complete the jobs and issue refunds as and when and if due.
On social media I am being tortured for not dealing with demands for monies when in actual fact most of the complainers have been spoken to and
1A are committed to completing all jobs on their books and issuing refunds as and when able to and if/when due. Clients have signed a contract written by commercial solicitors and as such those contracts are legally binding. Timescales etc are the difficulty we’re met with as well as the ongoing investigation fabricated by trading standards.
Please email admin@1acontracts.co.uk if you wish and we will communicate that way as oppose to making it more difficult publicly.
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