1A Contracts Ltd 

Reply from 1A Contracts Ltd

Sep 3, 2021

I can confirm 1A are very much still here and still taking emails and responding to customers. our accounts have been restricted due to the below and that has had a profound affect on the business. Email admin@1acontracts.co.uk and like always you will get a response.

This absolute hell we've been placed in has caused many people to leave the company and jobs not been due to start therefore this has snowballed very quickly since Coutts post and trading standards questionnaire sent out to customers who HADN'T complained. Now family members, my kids, ex staff etc are being named online. Like I have said you have all been contacted, most has had some work done and didn't want to wait anymore and I am still committed to resolving ALL issues however your review does not help you or anyone else issue it add to it and potentially causes it to worsen. Again email admin@1acontracts.co.uk and we resolve this amicably and keep communication open.

Three months ago it was brought to my attention that Trading Standards had sent out to my customers a questionnaire regarding, what they perceive to be, services provided by my company. In addition to those questions the people to whom the questionnaire was sent, were asked to confirm if they would able in the future to give evidence in court, as potentially there was criminal conduct carried out by persons representing or running my company.



Somewhat alarmingly the questionnaires did not even ask questions relating to services that 1a Contracts provide. This seemed to me to show that Trading Standards when preparing the questionnaire had little or no information as to what business 1a Contracts was involved in. Accordingly, it follows that there could not have been any complaint made directly about 1a Contracts which instigated the issuing of these very damaging questionnaires.

The suggestion made within the questionnaire regarding criminality has had a massive effect on my business, the consequences indeed could be fatal to my business. I do hope that this is not the case, and I wish to resolve all matters in relation to alleged complaints and I hope to have my business running again, the way that it was some weeks ago.

At the time the questionnaire was issued I had no active complaints which deposits previously paid had been requested and there certainly was no intimation by any lawyers acting on behalf of any customers about services provided or the conduct of myself and anyone who works for 1a Contracts.

Any previous complaint made against my company since the company commenced, had been dealt with expeditiously, as much as it could be and all matters had been resolved to the satisfaction of both parties.

Since this questionnaire was issued and since the posting by Trading Standards on their website numerous jobs have been cancelled. I have received a number of text messages about people wanting deposits back but I have not received any legal correspondence or formal request for monies to be repaid and I have not received any detail from any customers as to what the difficulty is in respect of any particular job.

I have had sight of various comments made on social media, comments which relate to potential threats to myself and indeed one person has chosen to make some remarks about my very young children namely being Mr Coutts. I have however had emails from Mr Coutts who tried to use this investigation of my company to their own benefit with an attempt to try to extort money from me against a background of further threats. When this extortion failed he started his campaign of hate.

Because of the nature of the investigation of Trading Standards and others involved in the investigation they have placed upon my business a complete inability to operate properly. This means that I cannot complete any jobs that are due to be completed. I cannot return funds to anybody, not only because I don’t know who these people are and what the basis of their complaint is, I am simply unable to access all the relevant areas of my business due to this investigation. I am unable to pay staff. I am unable to pay bills due to be paid by the company. Accordingly, the knock-on effect of this investigation means that I cannot deal with any complaints that may be intimated or allegedly have been intimated properly and accordingly, the investigation is preventing me from dealing with these matters as statutory law dictates.

In addition, the irony is, that this investigation and the way that is has been handled may well be the ultimate disaster for people seeking to have their deposits returned, because if my business cannot resume operating normally within the next couple of weeks quite simply the business will collapse and my company will cease trading.

My solicitors having been made aware of the complaints after the posting on the website of Trading Standards wrote to Trading Standards, requested that they provide details of the complainers and the complaint itself and in order that they could liaise with me with a view to resolving all matters. Such information would allow me to deal with complaints properly under statutory law. Trading Standards have refused to provide such details of the persons who have made the complaint, what the complaint is, and how matters can be resolved to the customers’ satisfaction. So effectively, we are in a position whereby Trading Standards have sought to destroy my business but won’t tell me what the complaints are about and won’t allow me to rectify matters which may save my business and return any monies, if due by the customer.



Since May 2020, 1a Contracts have completed 371 jobs successfully and started 46 more. Up until Trading Standards questionnaires were issued jobs were completed by 1a Contracts as close to the relevant promised or intimated timescales as conditions would allow. As you will be aware, as a consequence of Brexit and COVID-19, there has been difficulties with the obtaining of materials and a labour shortage. We had managed to navigate these problems to some degree of success but like every other builder in the country there has been some difficulty. This of course appears to be something that could potentially be lost on Trading Standards at this stage, if indeed delay is part of any complaint allegedly made.


My website has been down due to the fact that I require to pay bills to have this kept in operation. As intimated above, I cannot pay any bills just now relevant to my company due to restrictions placed on my company by the investigation. I am wholly committed to resolving any problems with customers and I am anxious to be allowed to continue on with my business in the manner that it was trading before. My ability to help any customer with any complaint is being reduced on a daily basis. The inevitability of restrictions on my business being able to operate will result in the business having to close and any customers having a great difficulty in having their complaint processed properly and potentially monies returned.

It may well be that as a consequence of social media, Mr Coutts posting about my children and address and the sabotage recently since account went on hold that the company ceases trading. Should that happen then liquidators come in and a small % goes back to anyone owed funds, Would it not be better to try allow the company to trade out this mess that we have been placed in so we can complete the jobs and issue refunds as and when and if due.

On social media I am being tortured for not dealing with demands for monies when in actual fact most of the complainers have been spoken to and

1A are committed to completing all jobs on their books and issuing refunds as and when able to and if/when due. Clients have signed a contract written by commercial solicitors and as such those contracts are legally binding. Timescales etc are the difficulty we’re met with as well as the ongoing investigation fabricated by trading standards.

Please email admin@1acontracts.co.uk if you wish and we will communicate that way as oppose to making it more difficult publicly.

Reply from 1A Contracts Ltd

Jul 31, 2021

Thank you Miss Porter

It was a pleasure working on your project and we wish you all the best in your own journey.

Thank you for the 5 🌟 review. It means a lot to receive genuine reviews from genuine customers.

Take care

1A

Reply from 1A Contracts Ltd

Jul 20, 2021

Hi Mr Amjad

Thank you so much for your feedback, it is great to hear my staff are looking after potential clients whether they sign up to a contract or not.

Thank you

1A Contracts Ltd

Reply from 1A Contracts Ltd

Jul 17, 2021

Hi RK C

Thank you for your 5 ⭐️ review.

We’re delighted you’re happy with your new roof. Thank you again.

1A

Reply from 1A Contracts Ltd

Jul 8, 2021

Hi Mrs Johnstone

Thank you for your 5🌟 review.

Great feedback and Danielle mentioned again. She will be over the moon. Thank you.

Looking forward to our next project together.

Take care

1A

Reply from 1A Contracts Ltd

Jul 8, 2021

Hi Mr Wilson

Thank you for your 5 star review. It was a pleasure fixing any issues you had and we are delighted that you are happy with your job. We are always here for your next project or advice.

Take care

1A

Reply from 1A Contracts Ltd

Jul 8, 2021

Hi Mr McGoran

Thank you for your 5 star review. It was a pleasure working on your bathroom we are delighted that you are happy with your job. We are always here for your next project or advice.

Take care

1A

Reply from 1A Contracts Ltd

Jul 8, 2021

Hi Mr March

Thank you for your 5 star review. It was a pleasure during your project and we are delighted that you are happy with your job. We are always here for your next project or advice.

Take care

1A

Reply from 1A Contracts Ltd

Jul 8, 2021

Hi rose

Thank you for your 5 star review. It was a pleasure working on your project and we are delighted that you are happy with your job. We are always here for your next project or advice. Great feedback regarding your relationship manager.

Take care

1A

Reply from 1A Contracts Ltd

Jul 8, 2021

Hi Mr Sando

Thank you for your 5 star review. It was a pleasure working on your project and we are delighted that you are happy with your job. We are always here for your next project or advice. Great getting feedback regarding our communication.

Take care

1A

Reply from 1A Contracts Ltd

Jul 8, 2021

Hi Mrs Gilzean

Thank you for your 5 star review. It was a pleasure working on your bathroom and we are delighted that you are happy with your job. We are always here for your next project or advice. Danielle is very good and you aren't the first customer who has praised her. Thank you. She will be delighted.

Take care

1A

Reply from 1A Contracts Ltd

Jul 8, 2021

Hi Mrs Rae

Thank you for your 5 star review. It was a pleasure carrying out your new bathroom install and we are delighted that you are happy with your job. We are always here for your next project or advice. Danielle will be so thankful of your review. thank you again.

Take care

1A

Reply from 1A Contracts Ltd

Jul 6, 2021

Hi Mr Ferguson

Thank you for your review.

We’ve been targeted with fake reviews recently so it’s so refreshing to see real customers comment. Thank you again.

Reply from 1A Contracts Ltd

Jul 6, 2021

Hi Frank

Thank you and we happen you and Mrs Leyden create many memories in your nee conservatory. We’ve been targeted recently with fake reviews so thank you again for your genuine review.

1A

Reply from 1A Contracts Ltd

Updated Jul 20, 2021

Hi Mrs Szymczak

Here at 1A we strive to make sure all our projects are complete to a high standard and your roof was no different.

We have been to your property on 7 occasions now to check your roof as you continually say it’s wrong on here and social media but never speak to us. Each time you fail to answer the door and I've also sent you videos and pictures of your PERFECT roof.

Despite us sending these on you still hold on to the payment due. We have no alternative to think that this is a ploy to not make the final balance.

Please call the office and allow us to meet to rectify this issue you have and we can again show the videos and pictures of your PERFECT roof.

Regards

1A

Reply from 1A Contracts Ltd

Jun 10, 2021

Hi Mr Soreide

Absolutely thrilled at your comments. Makes it all worthwhile. Thank you again.

1A Contracts

Reply from 1A Contracts Ltd

May 24, 2021

Hi Mrs McQueen

Thank you for the 5🌟 review.

Greatly appreciated.

1A