The reason why I use Richard's company is because it's quick and easy and I make sure I am getting the right level of cover. I'd rather do that than find that I am under covered or don't have the righ... See more
Company replied
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See what reviewers are saying
We'd left it to the last minute to renew our business insurance and found the quoted costs had risen. We contacted 1Stop who quickly got back to us with a quote, costing about half of the previous quo... See more
Company replied
I have dealt with 1Stop Insurance for many years and have always found them to be friendly, helpful and knowledgeable. They will always go the extra mile to assist and find the best offer. I especiall... See more
Company replied
I have insured my vehicle with 1 stop for some years now and find them to be efficient, friendly and competitive in searching for the best deals. Sally Richard and Samantha are all very helpful for... See more
Company replied
Company details
Written by the company
1 Stop Insurance - Meeting and surpassing our clients general insurance needs for over 30 years. We are Independent, fast, friendly and competitive.
Contact info
2 Birdwood Close, CR2 8QG, South Croydon, United Kingdom
- 020 8773 2222
- sales@1stopinsurance.com
- 1stopinsurance.com
4.7
Excellent
829 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
1Stop for a reason! you need not go elsewhere
I have used 1Stop Insurance for many years and even have family members use their services.
I would highly recommend this company, the staff are amazing and so helpful.
16 February 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Thanks for your kind words. It is great to have you as a loyal client and the fact that all our efforts to be open, accessible and competitive are appreciated.
Prompt efficient and pleasant service.
22 February 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks. We are glad our efforts are appreciated and for your continued loyalty. We really do try to make General Insurance as painless and efficient as we can.
Very helpful staff
Very helpful staff. Insurance can be confusing but 1Stop makes my life easier!
14 February 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks. We do try to take the mystery out of general insurance and help our clients understand what cover they have or might need
Very happy to do business with 1Stop
1Stop has dealt with my insurance needs efficiently and quickly. Everything was made clear when questions arose. The people who run this company are extremely approachable and professional.
10 February 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review and we are so glad you appreciate the effort we put in to making our clients insurance journey the best it can be. We would love to earn that 5th star so do let us know what we can do to make the experience even better.
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review and we are so glad you have chosen us again to help with your church insurance. We would love to earn that 5th star so do let us know what we can do to make the experience even better.
I have been using 1Stop Insurance for…
I have been using 1Stop Insurance for more years than I would like to remember. Always an excellent service. I use their services for both my businesses. Friendly and professional.
16 February 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks and we are glad that you continue to find our friendly approachable and down to earth way of dealing with insurance acceptable. We thank you for your continued loyalty.
Friendly and knowledgeable staff.
Friendly and knowledgeable staff.Found a good travel insurance for our trip to US and Canada
9 February 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review and we try to offer wide cover on competitive terms for all our clients travel insurance needs.
Prompt and helpful
Prompt, helpful, straight-forward from start to finish. Also appropriately personal (as opposed to automated and inhumane as you get with the huge insurers who now run almost purely on Artificial Intelligence).
9 February 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review and we are proud to be a traditional style brokerage with old style values and service, using technology to our clients advantage where needed but not being ruled by it. We believe in making insurance, easy, straight forward and run by humans.
I received a renewal quote weeks before…
I received a renewal quote weeks before the expiry and a further reminder upon expiry.
With 1 Stop Insurance you never need to worry that you will forget.
I have been with them for many many years and they have always given excellent service.
9 February 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review and your loyalty over many years. We really do try to help our clients stay on top of their insurances as life is so busy these days. If we can save our clients money, time and effort then we consider it job done.
Honest and Efficient Brokers.
I have been using 1Stop Insurance for all my insurance, business and property and vehicle for around 10 years. I love that the will properly research for the best insurance rate/offer and if they believe I may get a better deal elsewhere, they say. Never had any issues and will continue to use them and always recommend them.
29 January 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the kind words and it is nice to see all our hard work appreciated. We really do try to treat each client as we would want to be treated and ensure we do our utmost to get a competitive quality cover. Here is to another 10 years.
Efficient and professional attention to…
Efficient and professional attention to client needs. Also timely notification of renewal and options available to make adjustments.
22 January 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Thanks for the review. We try hard to be as efficient and proactive as possible to always ensure our clients have a trouble free general insurance journey.
Good to talk to an efficient and understanding advisor.
Good to talk to an efficient and understanding Advisor who knew what he was talking about. Better than a machine or AI. Good knowledge of where I was coming from. No pressure. Would highly recommend.
19 January 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review and I am glad our personal service continues to "hit the spot". Many thanks for you years of loyalty.
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review. We are glad our continuing efficiency and service continue to impress. We are always here to help.
Professional and tailored service
Have just insured a meeting hall, and the response from 1Stop was amazing. Fast response, all the detail I needed, efficient processing once the decision was made - in all, a personal and professional service that inspired confidence that we were in safe hands.
11 January 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the comments and we love being to help churches, charities and not for profit groups get good cover at a competitive price. We hope we can help you for many years and are always happy to chat through and queries or problems.
Long term service
We have been consistently served over many years with the range of our insurance needs.
19 January 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for your loyalty and that our customer service being 1st class has impressed.
Excellent service
I have been a client of 1Stop for many years and they continue to provide an excellent service
17 January 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review and your loyalty. It is good to see that all our hard work to try to make general insurance easy to deal with impresses you so that you stay with us year on year.
Good Service
Richard is very helpful and supportive. He makes sure I compare his quote with other companies before making my up. He sends out reminders to ensure I do not miss the deadline.
Thank you!
9 January 2024
Unprompted review
Urgent insurance cover
I needed an urgent cover for my property and I contacted the company at 7.30AM.
I had instant replies and clarifications and had my policy by 9.30 AM.
Quite remarkable.
11 January 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Thanks for the review and we try to be as efficient as possible especially where the need arises so we are happy to have been of service.
The help and support from Richard and…
The help and support from Richard and his team is amazing! Having patience and dealing with our questions is a service we love to have. Thank you!
12 January 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review and we are glad to see our usual standard of care and attention is appreciated. We really do try to make our clients insurance journey as smooth and trouble free as possible.
Excellent, helpful company
We have used 1Stop Insurance for travel and home insurance for many years, and will continue to use them in the future. They are helpful, knowledgeable and genuinely care to provide the best possible for clients.
5 January 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for your continued loyalty and recognition of all our efforts to care for every client and their general insurance journey with 1Stop.
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