The reason why I use Richard's company is because it's quick and easy and I make sure I am getting the right level of cover. I'd rather do that than find that I am under covered or don't have the righ... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We'd left it to the last minute to renew our business insurance and found the quoted costs had risen. We contacted 1Stop who quickly got back to us with a quote, costing about half of the previous quo... See more
Company replied
I have dealt with 1Stop Insurance for many years and have always found them to be friendly, helpful and knowledgeable. They will always go the extra mile to assist and find the best offer. I especiall... See more
Company replied
I have insured my vehicle with 1 stop for some years now and find them to be efficient, friendly and competitive in searching for the best deals. Sally Richard and Samantha are all very helpful for... See more
Company replied
Company details
Written by the company
1 Stop Insurance - Meeting and surpassing our clients general insurance needs for over 30 years. We are Independent, fast, friendly and competitive.
Contact info
2 Birdwood Close, CR2 8QG, South Croydon, United Kingdom
- 020 8773 2222
- sales@1stopinsurance.com
- 1stopinsurance.com
4.7
Excellent
829 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from 1Stop Insurance - part of Adler Fairways
Mnay thanks for the review and we are glad you have found us to be so. We really do try to make insuranc eeasy to deal with and hassel free.
Very helpful and honest
Very helpful and honest, and they come up with cost effective insurance.
1 December 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review and for your continued trust in us to supply good quality insurance cover at a competitive price. We are here to help whenever required.
Very clear explanation of the…
Very clear explanation of the arrangements made for me. Very pleased with the service given to me over many years.
27 November 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review and I'm glad that year on year we impress with our 1st Class service.
Excellent 1stop
This company was recommended by a friend. They were Very efficient went through things with me thoroughly, friendly and helpful.
27 October 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thansk for the review and I am glad you found our service and advice 1st class. We are here to help should you need assistance with any other cover.
Very efficient
Very efficient, responded well to our changed circumstance
1 November 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review and we do try to be as proactive and responsive as possible with very short turn around times, especially if we handle the business in house. I am glad you found the service to be at its usual 5 * level.
Staff are always friendly and helpful…
Staff are always friendly and helpful with advice and recommendations, they never try to push products or things you are not interested in. Quick to check out and answer any queries you have.
3 October 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Thanks for the review and we really do try to give our clients the best service and that is why over 95% renew year on year just like you. Many thanks for your loyalty.
Renewal all sorted out and at a fair…
Renewal all sorted out and at a fair rate compared to other quotes.
26 October 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
We really work hard to ensure our clients have access to the best covers at competitive rates with our usual 1st class service for everyone.
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks. We are glad you have found our service up to your expectations again this year. Most appreciated.
Consistently great service over many years
We have USED 1Stop Insurance for many years for our car and house insurance and benefitted from their personal and very efficient service.
2 October 2022
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
We thank you for your loyalty and we are glad you continue to find the service 1st class and personal. Every client is treated as an individual and we try to match the cover to your needs and requirements.
Very good Efficient service throughout…
Very good Efficient service throughout and everything clearly thoroughly explained.
27 September 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Glad you love the service. We really do try to to keep it simple and efficient. So many thanks for your continued loyalty.
Always Quick to act
Always Quick to act, brilliant MD who responds and keeps you in the loop. We wouldnt work with anyone else.
22 September 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Thanks for the vote of confidence. We do try to go that extra mile so it's nice when it is appreciated. Best wishes.
Friendly efficient service
I have insured my vehicle with 1 stop for some years now and find them to be efficient, friendly and competitive in searching for the best deals.
Sally Richard and Samantha are all very helpful for any queries/amendments I wish to make and feel more like old friends rather than brokers.
I would definitely recommend.
12 September 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for your kind words and we really do try to treat each client in th eway we would want to be treated. We really do try to go that extra mile in making each client feel that we do have their best interests at heart which is what we do have.
Trusted these guys for years now
Trusted these guys for years now. Always a competitive quote and good advice.
15 September 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Glad you have found our service and rates consistently good. We try to always get the best deals for our clients and many thanks for your continued loyalty.
Brilliant!
I have been using 1 Stop insurance for many years and have always had a friendly, helpful service from people who are so patient with all my extra questions. Highly recommended!
4 September 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for your review and we are happy to answer as many questions as necessary to ensure our clients understand the cover they have. Best wishes.
Personal Service, communication and a great quote
Dealing with lots of insurers they make sure you have the best deal for exactly what you need. A great service from real people. Easily beat our previous quotes,
8 September 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Thanks for the review and you hit the nail on the head. We keep a wide range of trusted insurers on tap ready to meet the needs of a wide variety of clients. Thanks for choosing to stay with 1 Stop Insurance.
Very straight forward company to deal…
Very straight forward company to deal with, never any complications, communication very clear, a pleasure to do business with.
1 September 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for taking the time and we are glad you have found our work to be up to its usual 1st Class level.
Consistently good service
This company has given me consistently good service for many years. I have full household insurance with them. They have diligently sought out best cover from many companies as premiums have risen.
The staff are always courteous and 'on the ball'.
31 August 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
We are glad you have found us delivering year on year 1st class service as that is always our aim. We thank you for your years of loyalty and hope to be of assistance to you for many years to come.
Helpful polite and informative
29 August 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review and I'm glad you found our service acceptable. We love to learn what more we can do for our clients, especially to earn that last star, to take us to 5 star perfection.
The team at 1Stop Insurance have been…
The team at 1Stop Insurance have been our go to insurance brokers for years now. They are responsive, help us find the best price and are very useful when queries arise. Highly recommended.
30 August 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
We are happy you have placed your confidence in us for so many years and thank you for your loyalty. Over 95% of people renew year on year with us and so we are glad we can continue to deliver competitive pricing, answers to queries swiftly and efficiently and generally the usual hig standard of customer care our clients expect. Best wishes.
Very prompt service
17 August 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review and we really do try to give a 1st class service to each and every client.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.