360 Law Services Reviews 

119
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for being exceptionally helpful and patient when explaining every single detail clearly throughout various property purchases. Many people mention that team communication is consistently prompt and efficient, making the entire customer journey feel exceptionally smooth and remarkably stress-free. Some reviewers were not happy with slow responses, administrative oversights, and extended delays when dealing with urgent inquiries or formal complaint resolutions. A few people also experienced poor communication, extended periods of radio silence, and missing updates regarding critical property transaction deadlines and progression.

What people talk about most

Service

People report positive experiences with service, consistently praising the efficient communication and... See more

Staff

Users describe positive interactions with staff, expressing great satisfaction with the supportive guidance... See more

Customer service

Customers shared immense satisfaction with customer service, noting that staff members were consistently... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, seamless, and stress-free process.... See more

Response time

Reviewers highlight positive aspects of response time, noting that consumers were consistently kept updated... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great choice of solicitor. My solicitor, Rajesh Joseph and his team (especially Sri), were always available when needed. They were efficient, persistent, friendly and kind due to my age and lack of co... See more

Company replied

Rated 5 out of 5 stars

Our solicitor at 360, Cherie made the whole experience of buying a house especially as first time buyers so easy with no issues! She was always a phone call away if we had any questions or were unsu... See more

Company replied

Rated 5 out of 5 stars

Shelly provided excellent service during the sale of my freehold. Her advice was always clear and concise, and everything was handled smoothly and professionally. I felt completely confident and well... See more

Company replied

Rated 5 out of 5 stars

based on buying and selling homes is very stressful, the service and support given by Cherie McBean was first class. from start to finish she kept us updated re status which is really what you need fo... See more

Company replied


Company details

  1. Legal Services
  2. also in
  3. Divorce Lawyer
  4. Employment Lawyer
  5. Estate Planning Lawyer
  6. Lawyer
  7. Property lawyer

Written by the company

360 Law Services is the regulated division of 360 Law Group, a pioneering global law firm working to transform a profession traditionally known for its high fees and ever decreasing levels of service. The group delivers its legal services through a truly unique model that puts the client in the driving seat, delivering high quality reserved and unreserved legal services at industry leading rates.


Contact info

4.8

Excellent

TrustScore 5 out of 5

119 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(119)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience

6 February 2026
Unprompted review
360 Law Services logo

Reply from 360 Law Services

Thank you for taking the time to leave a review. We’re glad you had a great experience with our team and appreciate your support.

Rated 5 out of 5 stars

Was really happy with the whole…

Was really happy with the whole process, clear and constant communication, always on hand whenever required for any queries I had.

5 February 2026
Unprompted review
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Reply from 360 Law Services

We’re so pleased to hear you were happy with the whole process. It’s great to know the communication was clear and consistent, and that you felt supported whenever you had questions. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Shelley has been really helpful

Shelley has been really helpful. It was a difficult time for me when my husband died but, with Shelley's efficient and thoughtful help, I have got all my property dealings in order with the very little stress.

4 February 2026
Unprompted review
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Reply from 360 Law Services

Thank you for your kind words and for taking the time to share your experience. We’re very sorry for your loss and are glad that Shelley was able to support you with care and minimal stress during such a difficult time. If we can help with anything further, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Shelly provided excellent service…

Shelly provided excellent service during the sale of my freehold. Her advice was always clear and concise, and everything was handled smoothly and professionally. I felt completely confident and well looked after throughout the process. Thank you, Shelly, for all your help with this disposal.

3 December 2025
Unprompted review
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Reply from 360 Law Services

Thank you so much for your lovely review. We’re really pleased to hear that Shelly provided clear advice and made the process smooth and stress-free for you. Thank you again for choosing us, and we wish you all the best for the future.

Rated 5 out of 5 stars

Excellent Service

We have worked with Shelley previously and yet again she provided excellent service in the recent sale of our London property. She was diligent, thorough, with great communication and patience throughout the process.

Would highly recommend and we are currently working with Shelley on other transactions.

14 November 2025
Unprompted review
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Reply from 360 Law Services

Thank you so much for your wonderful review. We’re delighted to hear that Shelley once again provided excellent service and supported you throughout the sale of your London property. Thank you for your continued trust in us, we look forward to working with you in the future.

Rated 5 out of 5 stars

Excellent conveyancing service

Our conveyancer was friendly and efficient, always responding quickly to our requests and providing useful advice and guidance when there was a problem. We have used her services several times always with the same positive outcome.

2 April 2025
Unprompted review
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Reply from 360 Law Services

Thank you for your review. We’re so pleased to hear your conveyancer was friendly, efficient and quick to respond, and that you felt supported throughout. We really appreciate your continued trust and look forward to helping you again.

Rated 5 out of 5 stars

We had an excellent experience with…

We had an excellent experience with this 360 law service while buying my house. They were professional, knowledgeable, and very responsive throughout the entire process. Everything was explained clearly, which made what could have been a stressful experience feel much more manageable. They kept me informed at every stage, handled all the paperwork efficiently, and always took the time to answer my questions. I felt confident that my purchase was in safe hands. I would highly recommend their services to anyone looking to buy a property.

26 January 2026
Unprompted review
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Reply from 360 Law Services

Thank you for your kind review. We’re pleased to hear that you felt supported and well informed throughout your property purchase. We appreciate your recommendation and wish you all the best in your new home.

Rated 5 out of 5 stars

Great service

Great service, all staff good,especially staff sreelakshmi, she is very nice and update everything on time, also clear all the doubts accordingly.

23 January 2026
Unprompted review
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Reply from 360 Law Services

Thank you for your feedback. We’re really happy to hear that you had a good experience with our team. Thank you again for taking the time to leave a review, it really means a lot to us.

Rated 5 out of 5 stars

With heartfelt gratitide for making our dream come true

Dear all ,

I am writing this message with a heart full of gratitude and happiness to thank you and your entire team for the incredible support you gave us during our home-buying journey.

Owning a house in the UK was always a distant dream for us ....something we hoped for but never imagined would come true so smoothly. Today, that dream has become a beautiful reality, and it is entirely because of your hard work, dedication, and constant guidance.

Everything was handled so efficiently that the entire process was completed in a very short time, which still amazes us.

When we first started planning to appoint a solicitor, we never thought of consulting a Malayali solicitor. However, choosing you turned out to be one of the best decisions we made. Being able to communicate freely, understand every step clearly, and reach out to you whenever we needed gave us immense comfort and confidence.
We are especially thankful to you for answering our calls even outside working hours — that personal support truly meant a lot to us.

I would like to express my heartfelt appreciation to Sreelakshmi. It is hard to put into words how dedicated, sincere, and hardworking you are. You always kept us updated on time and explained every detail with patience and clarity, which gave us great peace of mind. We also know that you continued to work on our case even during the Christmas holidays. We are deeply touched by your commitment and sacrifice, and we sincerely thank you for going above and beyond for us.

Moreover, your entire team was outstanding. Each and every member played an important role, and their teamwork and efficiency are the reason we were able to receive the keys to our home so quickly. We are deeply grateful to everyone involved.

We also hope and trust that the remaining matters including stamp duty and all related paperwork will be completed with the same care, efficiency, and clarity that you have shown us so far.

Thank you once again from the bottom of our hearts for turning our dream into reality. This is a moment we will cherish forever, and we will always remember the role you and your team played in it.

With sincere thanks and warm regards,

Jithin thomas
Myrna m simon

21 January 2026
Unprompted review
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Reply from 360 Law Services

Dear Jithin and Myrna,

Thank you for your wonderful review and kind words. We are truly honoured to have supported you in making your dream of owning a home in the UK a reality.Your appreciation means a great deal to us.

Wishing you every happiness in your new home.

Rated 5 out of 5 stars

Friendly & professional 10/10

Friendly, professional service. I needed legal advice and contacted Jason from 360 Law services. Jason was very professional and easy to talk to / work with. We wrapped the matter up within a couple of days and with a resolution that suited all parties. They will be my first port of call if I need similar help in the future.

15 January 2026
Unprompted review
360 Law Services logo

Reply from 360 Law Services

Thank you for your feedback. We’re delighted to hear that you had such a positive experience with Jason and that the matter was resolved quickly. Thank you for choosing 360 Law Services, we’ll be more than happy to support you again in the future.

Rated 5 out of 5 stars

We really appreciate the excellent…

We really appreciate the excellent service provided throughout our home purchase.Everything was handled clearly,efficiently,and with great professionalism.Thank you for making the process smooth and stress-free and special thanks to Rajesh and team

23 December 2025
Unprompted review
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Reply from 360 Law Services

Thank you for taking the time to leave such a kind review. We are pleased to hear that you were happy with the service provided throughout your home purchase. We wish you every happiness in your new home.

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. The team was professional, efficient and easy to work with. Highly recommended!!!

11 July 2025
Unprompted review
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Reply from 360 Law Services

Thank you so much for taking the time to leave this review. We're really glad to hear you had a great experience with us from start to finish. The team will be delighted to know their work made a positive difference. We truly appreciate your recommendation!

Rated 5 out of 5 stars

We had an excellent experience with…

We had an excellent experience with Rajesh and team for buying our first home. The team was always available and explain every details of things. I will really recommend them to all .

27 November 2025
Unprompted review
360 Law Services logo

Reply from 360 Law Services

Thank you so much for your lovely review. We're really pleased to hear that you had an excellent experience with Rajesh and the team while buying your first home.

We truly appreciate your recommendation and wish you all the best in your new home. If you ever need anything in the future, we’re always here to help.

Rated 5 out of 5 stars

I sold my two bedroom apartment last week. Dayanika did an excellent job for me,

I sold my two bedroom apartment last week and 360LAW Services did the legal paper work for this sale and Dayanika from this company did the professional work for me. She was very calm, nice to talk and timely. I was extremely happy with her services.

21 November 2025
Unprompted review
360 Law Services logo

Reply from 360 Law Services

Thank you so much for sharing your experience. We're really pleased to hear that your apartment sale went smoothly and that Dayanika was able to support you throughout the process.

If you ever need help again, we’re always here for you.
Thank you for choosing 360 Law Services.

Rated 5 out of 5 stars

Great service through the entire…

Great service through the entire process. Helpful and informative. Felt in complete safe hands with Shelley.

24 October 2025
Unprompted review
360 Law Services logo

Reply from 360 Law Services

Thank you for your review, we’re so pleased to hear that you received great service throughout the entire process and found our support helpful and informative. It’s wonderful to know you felt in completely safe hands with Shelley.

If you need anything in the future, we're always here to help.

Rated 5 out of 5 stars

Great service!

Allan from 360 Law Services was polite & helpful throughout. He was patient & explained everything clearly. He actioned matters in a swift & proffesional manner.

21 October 2025
Unprompted review
360 Law Services logo

Reply from 360 Law Services

Thank you so much for your wonderful review! Ensuring our clients feel informed and supported is very important to us, and we’re pleased that Allan’s swift and professional approach made a positive difference.

If you ever need further assistance, we’re always here to help.

Rated 5 out of 5 stars

Shelley at 360 Law Services has been…

Shelley at 360 Law Services has been absolutely brilliant from start to finish with the sale of my property. Shelley kept me up to speed on everything, the whole sale went through speedily and seamlessly, I didn’t worry about anything. I would highly recommend Shelley to anyone looking at selling a property

24 October 2025
Unprompted review
360 Law Services logo

Reply from 360 Law Services

Thank you so much for your wonderful review. We’re so pleased to hear that Shelley made your property sale smooth and stress-free. We really appreciate your recommendation and are delighted that your experience with 360 was such a positive one.

Rated 5 out of 5 stars

I had an opportunity to experience the…

I had an opportunity to experience the service of 360law.I would like to appreciate your effort and sincerity towards the achievement of our new home.The staffs are very approachable too.

1 November 2025
Unprompted review
360 Law Services logo

Reply from 360 Law Services

Thank you for taking the time to share your experience. We're delighted to have been part of your journey in securing your new home. If you need any further assistance, don't hesitate to reach out. We wish you all the best in your new home!

Rated 4 out of 5 stars

Very efficient and reliable service…

Very efficient and reliable service throughout our property purchase. Clear communication and great attention to detail.

31 October 2025
Unprompted review
360 Law Services logo

Reply from 360 Law Services

Thank you so much for your kind words! We’re delighted to hear you had such a positive experience during your property purchase. Wishing you every happiness in your new home!

Rated 3 out of 5 stars

Urgent Update Required

We conditionally exchanged, 15th October where there has been radio silence until 27th. Around 15 enquiries have been raised leaving 1 working week before the completion date of 31st October (tomorrow). We have still not been updated if these enquiries are resolved.

We are absolutely desperate to have these resolved in order for us to exchange today and move tomorrow.

360 are working alongside Ackroyd Legal to resolve these.

Please can this case be escalated as urgent.

27 October 2025
Unprompted review

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