360 Law Services Reviews 

119
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for being exceptionally helpful and patient when explaining every single detail clearly throughout various property purchases. Many people mention that team communication is consistently prompt and efficient, making the entire customer journey feel exceptionally smooth and remarkably stress-free. Some reviewers were not happy with slow responses, administrative oversights, and extended delays when dealing with urgent inquiries or formal complaint resolutions. A few people also experienced poor communication, extended periods of radio silence, and missing updates regarding critical property transaction deadlines and progression.

What people talk about most

Service

People report positive experiences with service, consistently praising the efficient communication and... See more

Staff

Users describe positive interactions with staff, expressing great satisfaction with the supportive guidance... See more

Customer service

Customers shared immense satisfaction with customer service, noting that staff members were consistently... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, seamless, and stress-free process.... See more

Response time

Reviewers highlight positive aspects of response time, noting that consumers were consistently kept updated... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great choice of solicitor. My solicitor, Rajesh Joseph and his team (especially Sri), were always available when needed. They were efficient, persistent, friendly and kind due to my age and lack of co... See more

Company replied

Rated 5 out of 5 stars

Our solicitor at 360, Cherie made the whole experience of buying a house especially as first time buyers so easy with no issues! She was always a phone call away if we had any questions or were unsu... See more

Company replied

Rated 5 out of 5 stars

Shelly provided excellent service during the sale of my freehold. Her advice was always clear and concise, and everything was handled smoothly and professionally. I felt completely confident and well... See more

Company replied

Rated 5 out of 5 stars

based on buying and selling homes is very stressful, the service and support given by Cherie McBean was first class. from start to finish she kept us updated re status which is really what you need fo... See more

Company replied


Company details

  1. Legal Services
  2. also in
  3. Divorce Lawyer
  4. Employment Lawyer
  5. Estate Planning Lawyer
  6. Lawyer
  7. Property lawyer

Written by the company

360 Law Services is the regulated division of 360 Law Group, a pioneering global law firm working to transform a profession traditionally known for its high fees and ever decreasing levels of service. The group delivers its legal services through a truly unique model that puts the client in the driving seat, delivering high quality reserved and unreserved legal services at industry leading rates.


Contact info

4.8

Excellent

TrustScore 5 out of 5

119 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(119)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Great Service

27 May 2025
Unprompted review
360 Law Services logo

Reply from 360 Law Services

Thank you so much for your review. Your feedback means a lot to us and motivates our team to keep delivering the best experience possible. We look forward to serving you again soon!

Rated 5 out of 5 stars

I was extremely impressed with 360 Law…

I was extremely impressed with 360 Law Services. They were knowledgeable, responsive, and always explained things clearly. Their advice was insightful, and I felt well supported throughout the entire process.

28 May 2025
Unprompted review
360 Law Services logo

Reply from 360 Law Services

Thank you for your wonderful feedback! It's great to know that our advice made a positive impact and that you felt supported every step of the way. We truly appreciate your trust in us and look forward to working with you again soon!

Rated 5 out of 5 stars

Great communication all the time.

Great communication all the time.
Very helpful and informative .
Thank you for the service

22 May 2025
Unprompted review
360 Law Services logo

Reply from 360 Law Services

Thank you for your feedback! I’m glad to hear that the communication has been helpful and informative. I truly appreciate you taking the time to share your thoughts. If you need anything further, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Excellent service

Excellent service

Shelley provided excellent service in the recent sale of my London property. She was diligent, thorough and had great communication throughout the process. She shared her phone number which allowed me to call her directly, making it much simpler to work through legal requests.

I have used 360 Law Services before, and thanks to Shelley I will certainly use them again.

7 May 2025
Unprompted review
360 Law Services logo

Reply from 360 Law Services

Thank you for your fantastic feedback! We're thrilled to hear that Shelley made the sale of your London property a smooth and positive experience. It's great to know that her attention to detail and accessibility through direct communication made a difference. We truly appreciate your loyalty to 360 Law Services and look forward to working with you again in the future!

Rated 5 out of 5 stars

The service provided by Amanda was…

The service provided by Amanda was beyond excellent. Always answered questions promptly and easily understood.
No questions were too much trouble, extremely friendly and felt she understood and was patience with all enquiries.
Fabulous service would highly recommend

7 May 2025
Unprompted review
360 Law Services logo

Reply from 360 Law Services

We’re so pleased to hear about your positive experience with Amanda! It’s fantastic that she was able to make the process seamless for you. We’re grateful for your recommendation and proud to know that Amanda's support made a real difference. We look forward to continuing to provide excellent service for you in the future!

Rated 5 out of 5 stars

10/10 service

"10/10 service! Rachael and Darryl did an amazing job helping us purchase our first home—and in record time, saving us ££££. Their communication was exceptional, and they were always available for advice. They were referred to me by a friend, and I would highly recommend their services. I’ll definitely be using them again in the future."

28 March 2025
Unprompted review
360 Law Services logo

Reply from 360 Law Services

Thank you for the fantastic review! We’re so happy to hear that Rachael and Darryl were able to assist you with purchasing your first home and that everything went smoothly. We truly appreciate your recommendation and can’t wait to help you again in the future!

Rated 5 out of 5 stars

Great experience with 360 Law Services

Great experience with 360 Law Services. Professional, responsive, and excellent value for money. Highly recommend for anyone looking for quality legal support

1 March 2025
Unprompted review
360 Law Services logo

Reply from 360 Law Services

Thank you for the great review! We're so glad to hear you had a positive experience with us. We really appreciate your recommendation and are always here if you need any more legal support in the future!

Rated 5 out of 5 stars

Amanda has been nothing short of…

Amanda has been nothing short of exemplary in her management of what has transpired to be quite a complex house sale where she has had the additional & unforseen task of not only chasing up the deed of trust but expediting it's provision in May rather than the quoted July; powers of persuasion indeed!! She has also been readily available outside of what I would define as reasonable working hours & if I could award her ten stars, I would be remiss not to do so.

24 April 2025
Unprompted review
360 Law Services logo

Reply from 360 Law Services

Thank you for your amazing feedback! We're so pleased to hear Amanda went above and beyond to manage your complex house sale. We’ll be sure to pass on your kind words! If you ever need anything else, don’t hesitate to get in touch.

Rated 4 out of 5 stars

Efficient and persistent

We were very pleased with the service received from Shelley Rounding. She was very efficient and responsive in dealing with our conveyancing.

8 April 2025
Unprompted review
360 Law Services logo

Reply from 360 Law Services

Thank you for sharing your feedback. We're delighted that Shelley Rounding provided you with efficient and responsive service during your conveyancing. Her commitment to delivering a high standard of service is something we truly value. If you require any further assistance in the future, please feel free to get in touch.

Rated 5 out of 5 stars

We used Shelley from 360 Law Services

We used Shelley from 360 Law Services for our recent house move and she was fantastic! She worked her absolute socks off for us in order to make a particular deadline and went way above and beyond what I would have expected.

She was proactive and very prompt in her correspondence, and we were kept informed every step of the way. Even when potential problems with the move arose they were diligently dealt with and our options thoroughly explained. Her experience was crucial in pre-empting exactly what we needed during what was often a stressful time.

You really felt like she had your best interests at heart and was solely working for you (even though she was tirelessly working for other clients too!).

I wouldn’t hesitate to recommend Shelley to anyone else. It’s worth paying for quality and with Shelley you get that in abundance.

31 March 2025
Unprompted review
360 Law Services logo

Reply from 360 Law Services

Thank you so much for taking the time to leave such a thoughtful review! We're so glad to hear that Shelley made your house move a positive experience. We’re proud of the hard work Shelley puts into every case, and it’s wonderful to hear that you felt well-supported and well-informed every step of the way. Your recommendation means the world to us—thank you again!

Rated 1 out of 5 stars

Complete radio silence from 360 Law

We've had an ongoing probate case with this firm for 3 years and communication has been absolutely appalling, having to chase things up and never any response back, only replying when it suits them (usually on a Friday afternoon/evening). We've now had no contact from them for 3 months, this has made a very emotional and stressful situation even worse. We just want to put this behind us but we can't.

16 April 2025
Unprompted review
360 Law Services logo

Reply from 360 Law Services

Dear Thomas, thank you for your feedback. We take all complaints seriously and are currently investigating this matter. Please email clientcare@360lawservices.com with any further details, and we will ensure this is addressed promptly.

Rated 5 out of 5 stars

Outstanding Legal Support from 360 Law…

Outstanding Legal Support from 360 Law Services – Highly Recommended!

I recently had the pleasure of working with 360 Law Services on a property purchase, and I can’t recommend them highly enough—especially Rachael Jones and Daryll Vas, whose legal expertise and diligence were simply outstanding.

What initially seemed like a straightforward transaction turned out to be far more complex, with hidden risks that I would never have spotted on my own. Thankfully, Rachael and Daryll were incredibly thorough in their approach, identifying potential pitfalls early on and providing clear, accurate, and practical advice that ultimately safeguarded the entire process. Their keen attention to detail and deep understanding of the legal landscape were invaluable, and to their absolute credit, every concern they raised proved to be 100% valid.

Not only were they knowledgeable, but they were also incredibly supportive, proactive, and professional throughout. Their ability to navigate the complexities of the purchase with such clarity and precision gave me complete confidence at every stage.

If you’re looking for top-tier legal advice and a firm that truly puts your best interests first, I wouldn’t hesitate to recommend 360 Law Services—and particularly Rachael Jones and Daryll Vas. Their exceptional guidance made all the difference, and I am deeply grateful for their help.

2 April 2025
Unprompted review
360 Law Services logo

Reply from 360 Law Services

Thank you for your wonderful review.

It is great to hear Rachael Jones and Daryll Vas provided such outstanding support during your property purchase. Their expertise and proactive approach are exactly what we strive for at 360 Law Services.

We're so pleased their guidance gave you confidence throughout the process. Thank you again for recommending us—it truly means a lot.

Wishing you all the best in your new property.

Rated 5 out of 5 stars

I used 360 Law Services to sell a house.

I used 360 Law Services to sell a house. Shelley Rounding was fantastic with how she helped me throughout the selling journey. No question was ever a stupid question and she dealt with everything very quickly and professionally. I would highly recommend her service.

28 January 2025
Unprompted review
360 Law Services logo

Reply from 360 Law Services

Thank you for taking the time to leave such a positive review!

We’re so pleased to hear that Shelley Rounding was able to assist you throughout your house sale with professionalism and efficiency. It’s great to know that you felt supported and informed every step of the way.

Your recommendation means a lot to us, and we’re here for any future legal needs you may have!

Rated 5 out of 5 stars

Smooth process management by entire 360…

Smooth process management by entire 360 Law team, really happy with them!

27 March 2025
Unprompted review
360 Law Services logo

Reply from 360 Law Services

Thank you for your positive feedback! We're thrilled to hear that you had a smooth experience with the entire 360 Law team. We hope to have the opportunity to work with you again in the future!

Rated 5 out of 5 stars

I used 360 Law Services for selling a…property

I used 360 Law Services for selling a property and the service provided by Shelley Rounding was highly professional. Shelley was really helpful during the whole process, keeping me updated and responding quickly to emails. I would not hesitate to recommend.

31 January 2025
Unprompted review
360 Law Services logo

Reply from 360 Law Services

Thank you for your fantastic review! We truly appreciate your recommendation and thank you for choosing 360 Law Services!

Rated 5 out of 5 stars

Alan Becker went above & beyond on his…

Alan Becker went above & beyond on his diligence & professionalism . He took care of every aspect from begging to end with care . A great company & a wonderful lawyer

4 February 2025
Unprompted review
360 Law Services logo

Reply from 360 Law Services

We’re thrilled to hear that Allan went above and beyond in providing such dedicated and professional service throughout your experience. We take great pride in our team, and it's wonderful to know that Allan's care and attention to detail made a positive impact. We truly appreciate your feedback and are grateful for the opportunity to assist you.

Rated 5 out of 5 stars

We were extremely happy

We were extremely happy with the service. Our emails were responded to very promptly and our questions answered clearly. Mr Becker did everything possible to make our purchase as seamless as possible.
Thank you very much.

4 February 2025
Unprompted review
360 Law Services logo

Reply from 360 Law Services

Thank you for your great review! We're delighted to hear that Mr. Becker was readily available to address any questions you had and that your purchase process went seamlessly. We truly appreciate your feedback and are pleased we could assist you every step of the way.

Rated 5 out of 5 stars

Great experience for house conveyance

It was a pleasure working with Shelley at 360 Law for a house conveyance. Shelley was thorough and professional throughout with a focus on making sure everything was done properly and in my interests.

Shelley provided a strong focus on elements from the house survey and detailed recommendations on actions to take for items uncovered. She was quick to respond to enquiries and easy to work with.

9 October 2024
Unprompted review
360 Law Services logo

Reply from 360 Law Services

It's fantastic to hear that Shelley provided thorough and professional support throughout your house conveyance. It's also great to know that her quick responses and approachability made the process smoother for you.

Thank you for choosing us, and we're glad you had such a positive experience!

Rated 5 out of 5 stars

Direct contact with the solicitor …

Direct contact with the conveyancer solicitor by email. Quick responses to my queries and updates on the status readily made available

8 January 2025
Unprompted review
360 Law Services logo

Reply from 360 Law Services

Thank you for your feedback ! We're delighted to hear that you had a smooth experience with our conveyancer solicitor. We always aim to provide quick and clear communication, ensuring our clients are kept up to date throughout the process.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look