5cloudhost Reviews 

I have been with them for 6 years and I had almost flawless service. Some small issues a couple of times but were resolved promptly. My site has never been down, at least that I am aware of.
4 days ago, I have bought a new domain from them for a new business of mine, and although the domain has been registered promptly, the hosting service never started and is stuck on pending. I have initiated several tickets to get some updates, but none has been responded. This is really disappointing and unfortunately this kind of hosting service is not reliable anymore for business web sites that you relay on.

Been with them for over 5 years and a half and i cannot get any support anymore and tickets get marked as SOLVED!
Worse!
My site is DOWN!

Seems like they are done.
I renewed for another 5 years on November 2025 and i started getting server problems in June 2026 and then BOOM! Complete offline issues as of July 13th 2026.
You cannot get a hold at anyone anymore.

3 years with them all the time very well, it's not the quickest but it works well, until now, it has been 2 days with my sites down and no answer for the support team. Before they had answered in a few hours but now nothing. I am sad, I don't want to lose my blogs.

I NEVER had any issues with 5CloudHost until june 10th. A month ago, I even transferred my clients to their server, created websites, and put everything live. then it crashed. I have had my personal businesses with them for over 7 years, and again, no issues.

but since june 10th, like everyone else, crickets. it started with a timeout. then a massive account suspension. then a half restoration. and then more crickets with multiple tickets open and their chat always unavailable. And now, my entire library is open for all to see live on the public. This is ridiculous to no end.

yes, no matter what will happen, i will transfer all my services out of 5cloudhost because this is unacceptable.

And this is applying to a specific server IP address and not all of them.

Sooo...I am wondering if they have gone out of business! I have been with them for 7 years. Yes, they have had issues from time to time, as do all web hosts. Webhosting is a software product and because of that, things can and do go sideways, usually during updates. BUT THIS IS CRAZY! Their support was always GREAT in the past. But EVERYTHING has gone down, NOTHING is accessible....OR retrievable...and support is not answering. Nada. Crickets. It has been 4 days....

These guy suck my hosting has been down for 3 days only way to contact is through support tickets that they havent responded to -- It has c-panel suspended so cant even get to anything had problems before that they resonded in one day but that is even too long my advise is go to the major companies so u dont end up in a horror story if u end up loosing your clients

For the past few days, my websites have not been working, and cPanel is also unavailable. At first, there was a server error, and today I am seeing the message “Account suspended”.

I have been sending messages to you every day and creating support tickets, but there has been absolutely no response — nothing at all. It is as if you have completely disappeared.

Calling this a scandal would be an understatement!

Customer for 4+ years.

Unfortunately, my websites, email services, databases, and cPanel access have been unavailable for several days. Multiple support tickets and emails have gone unanswered, and there has been no communication regarding the outage.

The most disappointing aspect has been the lack of support and status updates. Technical issues can happen, but customers deserve timely communication when services are disrupted.

Based on this experience, I cannot currently recommend 5CloudHost for business use.

Been with 5Cloud Host for four and a half years now without any problems. In the last 4 days, I have sent them 2 emails requesting support, plus I submitted a request for support on their site. To this date, I have not had a response. I am now wondering if they have gone out of business.

Awesome Service. After being burned by appalling service by the trendy media host liked by the design community, 5cloudhost is a breath of fresh air. All request are handled almost immediately, courteously and answered in detail. Remarkable - keep it up guys!

I am very glad that I tried 5cloudhost web hosting service. I am very happy with them and they are always very nice even when you lose it. They have many perks. I have used cheaper ones but this is worth it for the price they ask. If you don't use 5cloudhost hosting you are making a mistake!