Perfect Customer Service. Thanks Tenzing for listening to my requirements. Selling me the exact bike rack that is suitable for my e-bikes.
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See what reviewers are saying
Bike was made quickly available for collection ahead of Christmas after online order confirmation. Staff provided great after sale advice and support on brakes and made necessary adjustments.
Easy to find the product I wanted on the website. Quick and easy to check stock, order, and pay for the bike work stand I needed. Easy to select click n collect and the order was ready to pick up very... See more
The panniers did not fit my carrier - it did say fits most bikes. But not mine and unfortunately the stock at the local shop has very poor selection
Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
Unit 5A, 157 Flemington Road, 2911, Mitchell, ACT, Australia
- (02) 6210 9729
4.7
Excellent
107 reviews
Hasn’t replied to negative reviews
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Great Service for a Newbie!
First time buying a bike for myself and the customer service was really friendly and although they had multiple customers, they helped cater to almost everyone that needed help.
The employee helped me out even when I asked many questions and also helped me get a couple of things for my first ever bike. What a lovely bike store 👍
4 May 2021
Charged me $5 more instore to 'sign up'…
Charged me $5 more instore to 'sign up' for 'membership' I already had for free online. A perverse reverse incentive that put me off 99 forever. Won't be back. Pushys are cheaper anyway without all the BS 'club' discount fakery.
30 April 2021
Reply from 99 Bikes - Mitchell
Hi Ramjet,
I'm sorry to hear that you didn't have a good experience with us, and aren't happy with your Club membership. While we offer our Club prices online to everyone, you do unfortunately need to be a members to get these prices in store (which is a $5 payment for a lifetime membership).
However we do appreciate your feedback in relation to our membership system, and we will use this to inform our decisions regarding our memberships going forwards. If you have any other questions please don't hesitate to reach out to us on help@99bikes.com.au
Delivery was fast
Delivery was fast, scooter was in great condition but I’ll be bringing it in for an exchange if possible. It’s much smaller then the child I bought it for.
22 April 2021
Excellent customer service
99 Bikes were prompt in getting our purchase and the communication was great and efficient letting me know it was ready to pick up
13 April 2021
Mitchell store great service, friendly and knowledgeable staff
This is my go to shop now for all my bike needs. Have recently brought Merida Scultura 8000E and just had the first checkup absolutely fantastic bike for the money. For coming winter brought a Wahoo KICR from this store too havnt had a chance to set that one up yet still sunny and warm so mostly ride outside for now.
What I like the most is the follow up from the staff at the store, for after sales service they call you up and make sure you are happy with the bike and service.
Keep up the good work guys and girls at the Mitchell store.
10 April 2021
Almost great.
Half an hour after the online payment, the piece was ready. Only thing not pleasant, it was not in the original packaging, I paid for shimano, but there was no written, in the package (nylon bag) that it really was. I hope, and I think it was but ... the eye also wants his part.
25 March 2021
Great service
Great service. Was so upset that I would have to miss riding for a whole week, surprised to get a call the next day saying they had fixed the wheel. This was despite the fact they were booked out.
Love my bike which I bought here and have had great service since.
23 February 2021
Unprompted review
Staff were very helpful and…
Staff were very helpful and knowledgeable
21 February 2021
Unprompted review
Great Prices With no Hassle Service
Great Prices With no Hassle Service. Customer service is Fantastic.Huge range and great brands.
18 February 2021
Able to collect item same day ordered
Able to collect item same day ordered - fantastic
31 January 2021
Hugo was very friendly and helpful.
26 January 2021
Unprompted review
Very good prompt customer service
2 January 2021
Super friendly, helpful staff
The staff member was super friendly, polite and helpful and sorted out my tyre problem straight away.
14 December 2020
Unprompted review
Great service
Purchased a Norco Sight from here. The assistance from staff was excellent. They went through all the features of the bike, set it up for me for a test ride. Had the test ride and then they helped me adjust the dual suspension to suit. Overall a great experience and the staff were just great. Highly recommended
12 December 2020
Panda did a great job
4 December 2020
Unprompted review
Wrong pricing
Wrong pricing. Got scanned and charged for more than actual pricing and staff member tried to argue with me
3 December 2020
Reply from 99 Bikes - Mitchell
Hi Tom,
I'm so sorry to hear about your experience in store! I do apologise, we pride ourselves in our customer service and I'm so sorry that this didn't live up to that. Thank you for taking the time to pass the feedback on as we are able to use it to improve for the future. If you would like to follow up with us on this, please don't hesitate to reach out to us on help@99bikes.com.au so we can assist you.
Thank you so much Tyler
A last minute, Sunday morning derailleur replacement before a trip away. Tyler was completely professional and di the job there and then so it meant the trip was possible.
A great team at 99 Bikes. Thank you again
12 November 2020
Unprompted review
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