Perfect Customer Service. Thanks Tenzing for listening to my requirements. Selling me the exact bike rack that is suitable for my e-bikes.
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See what reviewers are saying
Bike was made quickly available for collection ahead of Christmas after online order confirmation. Staff provided great after sale advice and support on brakes and made necessary adjustments.
Easy to find the product I wanted on the website. Quick and easy to check stock, order, and pay for the bike work stand I needed. Easy to select click n collect and the order was ready to pick up very... See more
The panniers did not fit my carrier - it did say fits most bikes. But not mine and unfortunately the stock at the local shop has very poor selection
Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
Unit 5A, 157 Flemington Road, 2911, Mitchell, ACT, Australia
- (02) 6210 9729
4.7
Excellent
107 reviews
Hasn’t replied to negative reviews
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A great store and staff
When I needed to return my purchase and upgrade to the correct product the staff at the Mitchell (ACT) store were nothing but helpful and went out of their way to ensure my needs were met and I had a good experience. I really enjoy visiting this store, can't speak more highly of the people and management.
9 November 2020
Bike service
Cath at the Mitchell shop was extremely helpful, kept us up to date on all the parts serviced, and was extremely thorough!
31 October 2020
Unprompted review
Great service.
Seth was wonderful to deal with as were the other staff I interacted with :)
30 October 2020
Unprompted review
Bike serviced with fast and good…
Bike serviced with fast and good professional attention. Great job
26 July 2020
Unprompted review
Reply from 99 Bikes - Mitchell
Hi Aikistrom,
Thanks so much for the review! We look forward to seeing you in store again soon.
Matt at Mitchell store was the reason…
Matt at Mitchell store was the reason you got such a good rating
3 July 2020
Unprompted review
Reply from 99 Bikes - Mitchell
Hi James,
Thanks so much for sharing that, we really appreciate the feedback. I will be sure to pass this on to him. Have a wonderful day!
Great service.
99bikes stand by their price match claims, provided prompt response to questions and most importantly met their promise to have me on my bike for the weekend.
24 June 2020
Unprompted review
Reply from 99 Bikes - Mitchell
Hi Marty,
Fantastic, thanks so much for leaving this review. We are so happy we could help you out. Enjoy your ride on the weekend!!
Unmatched customer service
One of the best customer service experiences I have ever had anywhere (not just for bikes).
The bike I got was also amazing. Life is good.
14 June 2020
Unprompted review
Reply from 99 Bikes - Mitchell
Hey Greg,
Thanks for taking the time to leave this review....also awesome news about your bike!! We're so happy you're loving it.
Looking forward to seeing you in store again soon.
Staff really go the extra mile for you.
28 May 2020
Unprompted review
user friendly website
user friendly website. No problem picking up your order in the store. Customer service experience can be improved though.
13 May 2020
Unprompted review
The best bikes shop in ACT!
12 May 2020
Unprompted review
Poor service on store
Poor service on store - no help, waited for a long time for a price on a certain bike, apparently forgotten about, we were ignored by other staff. Do not recommend 99 bikes.
11 May 2020
Unprompted review
Reply from 99 Bikes - Mitchell
Hi Ria,
Thank you for providing feedback on your most recent shopping experience with 99 Bikes. I'm sorry to hear that you had a negative experience with us. We really appreciate your feedback as it helps us to improve our customer service.
Our stores are currently experiencing a much higher than normal customer and order volume due to COVID-19. Measures are in place a every store to ensure the health and safety of our staff and customers.
We'd love to have another chance to serve you better and if you still require assistance please don't hesitate to contact us on help@99bikes.com.au and we will be happy to help.
I found that the staff at 99 Bikes in…
I found that the staff at 99 Bikes in Mitchell, Canberra were fantastic. I felt welcomed and the staff answered all of my questions.
11 May 2020
Unprompted review
Bikes were available when we were…
Bikes were available when we were advised they would be, staff contacted us when they said they would.
One bike didn't have the gears set up correctly however. It only took ten minutes to tweak it at home, but if both bikes had run as smoothly as one of them did, I'd have given five stars, no problem.
11 May 2020
Unprompted review
Sales staff took their time to…
Sales staff took their time to understand what I was after and my price point Before offering suggestions. I was measured for frame size and the service was friendly.
11 May 2020
Unprompted review
Great place to find what you need
Great place to find what you need with great service
11 May 2020
Unprompted review
staff always helpful
2 May 2020
Unprompted review
5/5 great friendly staff
5/5 great friendly staff. Helped me every step along the way. Click and collect was fast and accurate.
29 April 2020
Unprompted review
Reply from 99 Bikes - Mitchell
Hi Rob,
I can see that you have placed your order as a click & collect from our Mitchell store. I do apologise for any delays and inconveniences you experienced with this order. Our stores are currently experiencing a much higher than normal customer and order volume due to COVID-19. Measures are in place a every store to ensure the health and safety of our staff and customers.
Stores are working as quickly as possible to finalise all orders and have them available for collection.
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