Abode Group (NW) Ltd Reviews 196

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and kindness, highlighting their excellent service. Many people appreciate the efficient communication and quick response times, making the overall process smooth and stress-free. Reviewers often mention feeling well-supported and informed throughout their interactions. However, some people were dissatisfied with the service, reporting a lack of interest from staff when making offers and concerns about the company prioritizing their own interests over the seller's. These customers also mentioned issues with delayed responses and feeling ignored.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Customers had positive experiences with service. Many reviewers praised the professionalism, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness, kindness, and... See more

Response time

People report positive experiences with response times. Customers highlight the speedy responses and quick... See more

Customer communications

Reviewers highlight positive aspects of contact. Customers praise the helpfulness and friendliness of staff,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We definitely received 5 star customer service from Abode in Formby. Lauren looked after us from start to finish when selling our property. The house went on the market and was sold within a week and... See more

Rated 5 out of 5 stars

Louise helped us enormously in finding a rental property and making sure we were able to move in as soon as possible. From arranging a viewing to getting all the checks done, she was absolutely br... See more

Rated 5 out of 5 stars

Abode Allerton Road were just superb, we had been with two other estate agents on Allerton Road for the 12 weeks that you initially market your house with them and both were abysmal barely sending... See more

Rated 5 out of 5 stars

Louise done amazing job finding tenant for my commercial shop . It was quick find and she had good communication through out aswel . Will recommend Abode in liverpool as have great team of all there... See more


Company details

  1. Estate Agent

Written by the company

We are an award-winning estate agent based in Liverpool, Merseyside. With three offices based in Crosby, Formby and Allerton, we have a highly trained and dedicated team of estate agents, who are determined to find you the perfect home. We pride ourselves on our specialised and friendly customer service; we are experts in finding houses and delivering homes and can help you to buy, sell, rent or manage your property, quickly and simply. With a fantastic range of properties available to buy and rent in Liverpool, we’re proud to be Merseyside’s fastest growing estate agency. So if you’re looking for a reliable estate agent or letting agent in Liverpool, we’d love to hear from you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

196 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Abode has got very polite and dedicated…

Abode has got very polite and dedicated staff members. As a first time buyer, Ann and Amanda made my home purchase very seemless and were always happy to answers any questions. Kudos to Ann and Amanda and the entire Abode team for a job well done. I can't thank you enough!

21 November 2025
Unprompted review
Rated 5 out of 5 stars

I cannot say enough good things about…

I cannot say enough good things about Abode! They are honestly head & shoulders above the rest, my experience with them has been excellent, they just get it! Everything ran smoothly, they are so prepared, they know exactly what they're doing and exactly what you need, they respond quickly and act quickly when you need them. Highly recommend them to anyone

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Louise has been outstanding with finding a suitable family to move into my property. This has been challenging for both Louise and me as the tenant. The professional service that Louise provided from the start to the finish has been excellent. She is an asset to Abode, they are very lucky to have found an amazing member of staff.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Abode were fantastic throughout the entire process of selling and purchasing. They were friendly, extremely helpful and were instrumental in securing our dream home and finding the right buyers for our old home given our specific circumstances. Special mention to Ann who was always at the end of the phone or replying to emails so quickly (even on her days off) and helped us out so much when time was of the essence in chasing all the various moving parts of the house move process. Highly recommend Abode for good local estate agents who genuinely care about their clients and doing a good job!

2 July 2025
Unprompted review
Rated 5 out of 5 stars

The Abode team in Allerton were great

The Abode team in Allerton were great. The valuation of our property was arranged quickly and the member of staff, Mike, was incredibly friendly and put as at ease. When the house was on the market, the team managed to organise lots of viewings and once an offer was made continued with great communication.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Property Refurb and Let

Liz at Abode organised the refurbishment of the property which only took a few months, I was kept informed of the progress and project kept to the budget. Liz was a pleasure to work with and very professional. Louise let the property within a couple of days and was also very pleasant to deal with as well.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service as a landlord

I have been a landlord with Abode for 5 years, first helped by Elizabeth who supported me in reviewing buy to let properties for me as an investor and assisting me is selecting my investments, often before going to market. This was a great service as I live in the south of the UK. When it came to selling, Elizabeth has a wealth of contact waiting to buy with tenets in situ. The customer service from Abode and Elizabeth can't be understated and highly recommend them.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Huge Thanks

Huge thanks to Louise for all of her help from start to finish at a very difficult time personally. The service and support from her and Abode have been excellent and very much appreciated at every step of the process.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Lauren and Sue in Formby Abode were…

Lauren and Sue in Formby Abode were very professional, helpful and prompt when we decided to list our house. Communication re organising viewings was excellent and we received feedback within 24 hours. The photographs were taken by a professional photographer and were fantastic. Whilst we decided to take the house off the market, I would not hesitate to use Abode again in the future.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with Abode

I was recommended Abode by family who also use their services.
Abode were incredibly helpful in helping us find tradesmen to update the property.
They have been great at keeping us updated on the progress and we're very fair with their fees making deductions as I had afound a potential tennant.
I've been very happy with their service.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Through our experience Abode are by far the best estate agents in Crosby. They are so helpful, kind and supportive during what can be a daunting process. We are so thankful to them

13 September 2025
Unprompted review
Rated 5 out of 5 stars

Extremely positive experience for new landlord

I have recently become a landlord and have had an extremely positive experience with Abode - I actually went with Abode as the letting agent for my apartment due to very positive experiences in the past with other things, i.e. with regards my house purchase and some general legal advice. In Particular, Louise, Lynsey and James have frankly been outstanding! My apartment was valued by Abode and rented out to a tenant all within 5 days, with everything was very clear and highly efficient, which was fantastic given I am knew to being a landlord.

2 September 2025
Unprompted review

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