Abode Group (NW) Ltd Reviews 196

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and kindness, highlighting their excellent service. Many people appreciate the efficient communication and quick response times, making the overall process smooth and stress-free. Reviewers often mention feeling well-supported and informed throughout their interactions. However, some people were dissatisfied with the service, reporting a lack of interest from staff when making offers and concerns about the company prioritizing their own interests over the seller's. These customers also mentioned issues with delayed responses and feeling ignored.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Customers had positive experiences with service. Many reviewers praised the professionalism, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness, kindness, and... See more

Response time

People report positive experiences with response times. Customers highlight the speedy responses and quick... See more

Customer communications

Reviewers highlight positive aspects of contact. Customers praise the helpfulness and friendliness of staff,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We definitely received 5 star customer service from Abode in Formby. Lauren looked after us from start to finish when selling our property. The house went on the market and was sold within a week and... See more

Rated 5 out of 5 stars

Louise helped us enormously in finding a rental property and making sure we were able to move in as soon as possible. From arranging a viewing to getting all the checks done, she was absolutely br... See more

Rated 5 out of 5 stars

Abode Allerton Road were just superb, we had been with two other estate agents on Allerton Road for the 12 weeks that you initially market your house with them and both were abysmal barely sending... See more

Rated 5 out of 5 stars

Louise done amazing job finding tenant for my commercial shop . It was quick find and she had good communication through out aswel . Will recommend Abode in liverpool as have great team of all there... See more


Company details

  1. Estate Agent

Written by the company

We are an award-winning estate agent based in Liverpool, Merseyside. With three offices based in Crosby, Formby and Allerton, we have a highly trained and dedicated team of estate agents, who are determined to find you the perfect home. We pride ourselves on our specialised and friendly customer service; we are experts in finding houses and delivering homes and can help you to buy, sell, rent or manage your property, quickly and simply. With a fantastic range of properties available to buy and rent in Liverpool, we’re proud to be Merseyside’s fastest growing estate agency. So if you’re looking for a reliable estate agent or letting agent in Liverpool, we’d love to hear from you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

196 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

We had a fantastic experience with…

We had a fantastic experience with selecting our new home simply due to the fact that Lynsey was extremely assistive, prompt and lovely to work with. I would highly recommend the services of the Abode Group as the staff are really professional and friendly.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional!

Louise helped us enormously in finding a rental property and making sure we were able to move in as soon as possible. From arranging a viewing to getting all the checks done, she was absolutely brilliant and did everything very efficiently.
Another thing that really stood out was how pleasant and kind she is to speak to and how she goes the extra mile to help clients.
I haven’t come across an agency with such amazing staff before, A very refreshing experience after a few years of renting.

Would definitely go back to abode in the future as well!

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Lindsay is amazing

Lindsay is amazing, very friendly and helpful. This is my first time getting a place by myself and she has made it very easy and kept the stress the a minimum

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Louise done amazing job finding tenant…

Louise done amazing job finding tenant for my commercial shop . It was quick find and she had good communication through out aswel .
Will recommend Abode in liverpool as have great team of all there for letting or managing property

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic!

I had a great experience finding a rental property with Abode. They were quick to reply to any queries, and always happy to help me. I communicated with Louise and she was fantastic. Would definitely recommend Abode to anyone looking to rent and property in the Merseyside area.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Abode!

When moving house, Abode were excellent from start to finish. Helen really supported us at the start with a realistic house price estimate which was spot on and explained the whole moving process to us so well. I’ve never moved before so had lots of questions but the whole team were always on hand to support. We received regular updates on the move and it was preety effortless in all honesty! Our house sold within 2 weeks which was much faster than expected which we were delighted about. Abode have an array of clients looking for homes and it was lovely how they networked the buyers to view each others homes. Our third viewer bought the home and whilst this may have been down to luck, it was also helped with the excellent pictures that Abode took which really did the house justice. If we ever move again, I would certainly Abode again no question and would recommend them to anyone who is looking to buy or sell a property.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

We definitely received 5 star customer…

We definitely received 5 star customer service from Abode in Formby. Lauren looked after us from start to finish when selling our property. The house went on the market and was sold within a week and then after our 1st purchase fell through, she immediately stepped into action offering other options so we wouldn’t lose our buyers.
Susan was also a great help throughout the process, they were both very kind and assertive, making a very stressful time much easier to cope with. Big thank you from us, would 100% recommend.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and happy experience

I have a very great experience with abode. The agent that handled my case Lynsey, was very kind and supportive. She was swift in answering her mails and the communication was open and clear, where I didn't understand she was patient in putting me through from the day I viewed the house to my move in date she was very helpful even when I moved in. I am so happy with the whole team I dealt with. Thank you all for getting a home for me.😊😊😊

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

The service was second to none from the minute we enquired about putting our house on the market, to getting it valued by Helen and organising this to be advertised within a week of getting a valuation. The staff kept us informed throughout the process right until we completed and needed to hand the keys in. I would recommend using abode to anyone looking to put their house on the market.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Helen, Sam and the team at Abode

Helen,Sam and the team at Abode actually managed to get us a buyer for our property in December / January (which are the expected slow months given our valuation). The whole process ran smoothly ( we moved on February 28th!! ) communication was great and any thing we needed to know was supplied to both us and our lawyer . Highly recommend! Very professional people to deal with .

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Louise Latham at Abode estate letting…

Louise Latham at Abode estate letting agents dealt with my rental arrangements. On the phone, via email and in person was extremely helpful, courteous and professional. I cannot recommend both her and abode enough. Brilliant friendly customer service.

Stephen Walters.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, friendly, Staff nothing was to much trouble very supportive every step of the way would highly recommend. Out purchase took so long and the help and advised every step of the way 10/10

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant experience with Abode

Brilliant experience with Abode, met with Helen who completed our initial valuation and signed us up to sell, then by chance she was the one I handed the keys into for our sale! We both sold and purchased from Abode and everyone at the team were amazing. Highly recommend.

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Would happily recommend Abode!

We recently dealt with Michael Lynch and Louise from Abode who guided us through the tenant-finding process. Great communication throughout and Louise kept us informed of updates at every step, would happily recommend Abode based on our experience. Thanks to both of you Michael and Louise.

10 April 2025
Unprompted review

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