ADA Reviews 19,088

No refund even they couldn't provide with requested vehicle. We have reserved 12m3 van 2 days before the departure, they have replaced by 8m3 van. They are refusing to process a refund. Agent Adriane from Illsach was especcially rude and unprofessional. He couldn't even give the approximate dimensions of the vehicle, didn't know what does cubic volume means. As an excuse of not giving any information he said he was getting some calls. The worst thing they have confirmed the refund (agent in Colmar) and 6 days later they say they won't do. Today we gave a phone call to clarify the situation. We were threatened by Adriane that if we call them again asking for refund it is considered as harassment.

Service client au top

I’ve hired cars from ADA many times, it’s always a straight forward process without any hidden costs. The staff are always very helpful

I rented and paid on line for a car and was issued with a diferent one. I chose automatic gear and I was issued manual gear.

ADA Gonesse made hiring a car care-free, convenient, and reassuring. The staff were well-organised, helpful and friendly. We needed a car that could comfortably transport six adults. ADA provided the perfect car for us. I cannot think of any way I would improve the service we received. I would certainly hire a car from ADA again.

Nothing to complain about :-) Quick and professional staff, well-equipped car, no hassle afterwards. Will rent with ADA again.

This is basically French Rent-a-wreck. We didn't get the car we asked for, had to refuse one that smelled of smoke, but what we ended up with was decent. They don't appear to clean their cars. The customer service is standoffish, but functional. The very definition of an average company - you get what you pay for and not a penny more.

Very efficent and friendly service. The car requested was available and everything was clear and explained. Highly recommend for car hire in Carpentras.

Always great service, easy, non complicated, not expensive for Luxembourg prices!

Easy to book. Easy to collect. Very helpful staff. Good car. Easy to return.

The car was ok as was the location manager, however, your credit card processor has lost you a customer. The deposit (twice what other car rental agencies charge) was not reported by your card processors to my card company. As a result, the deposit was never dropped from my card issuers pending status. You lost a customer and you lost a recommendation.

I've got the car, that's a good thing. But car was all scratched up and already had over 100k on it. When I came back they tried to blame me for 2 scratches, but I was able to prove those were not mine because I took pictures before departure. Car had low tire pressure, so I had to go fill it up and lost lots of time. Check engine light was on so as a tire pressure light even after filling tires up. No one speak English at the location, so we had to wait for a guy who does, and this makes it hard for a tourist.

Ordered on line. Car ready for me on arrival. 5 mins later on the road. Same on return. No delays excellent service.

It was a manual transmission car that my wife could not drive. There was no prior indication mentioned on the site or by mail.
Upon returning the car at the airport there was no staff around. It was unclear how to return the key.
It has been a week and I still have not received my receipt.
The vehicle was very old and not in a very good state with lots of wears in the interior. Yet, we were strictly told to return the car clean

Great location. I was able to review vehicles online and reserve. The manager at the site was very helpful and thorough. The truck was well-maintained and fit my purpose perfectly.

Staff very friendly and helpful. Car pick up and return was very easy. A great price and a great service.

I prepaid for a rental at Ada Colmar six months prior. On arrival, I was given a smaller car than the one booked (Captur instead of Qashqai). They claimed my reserved car was in an accident the day before. And yet they continued to offer the Qashqai on their website for the same day and the days following. I have my doubts they actually have the cars they advertise on their site, instead, they likely bait-and-switch the customer into an inferior vehicle like they did with me. They became hostile and indignant when I asked for a partial refund claiming that I was "lucky" they had a car for me at all.

When I returned the car, the agency gave me a final paper receipt showing no extra charges. A few days later, I received an unexpected €100 “cleaning” bill by email, even though the final receipt listed nothing. Photos they provided show only a little pet hair that a standard vacuum would remove.

Customers should be aware that this branch may not have the car you asked for despite reserving it, and will likely try to bill extras after the contract is closed.

Everything went fine. 👍🏼 Very friendly people at the Counter, car was immediatly available, vehicle was almost new, just one small scratch which was already documented.
The return was also very smooth and pleasant.
100% recommendation!