Adairpaxton Reviews 

218
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and friendly throughout property sales and rental processes. Many people note that communication is prompt and clear, and agents are very responsive to questions and queries. Some reviewers were not happy with issues such as poor communication, unhelpful property management responses, and unsatisfactory viewing experiences. A few customers experienced frustrating delays and felt that certain maintenance problems or administrative details were not handled properly. Others mentioned difficulties regarding property upkeep and occasional frustrations with specific staff actions during visits.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, noting that staff are consistently responsive, practical,... See more

Customer service

Customers had positive experiences with customer_service, consistently praising the informative, contactable,... See more

Response time

Users describe satisfaction with response times, noting that staff are consistently quick to answer queries... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Since Victoria Munden became our Adair Paxton rep I feel that we have enjoyed excellent service. Her response time is amazingly fast and she deals with issues quickly and efficiently. From our huge ro... See more

Rated 5 out of 5 stars

Throughout the whole process which seemed to hit so many bumps in the road ,Victoria and Alix were there to ease the pressure and resolve all the issues.No House Sale is completely stress free but it... See more

Company replied

Rated 5 out of 5 stars

Victoria and Alix have been exceptional throughout our sale, proactively chasing the parties involved to keep things moving along efficiently. They have been very patient with me calling frequently wh... See more

Rated 5 out of 5 stars

We have had very positive dealings with Adair Paxton so far. They made the process of applying for the property we rent from them very straightforward and easy to follow. All the staff we have engaged... See more


Company details

  1. Money & Insurance

Information provided by various external sources

A firm of RICS Chartered Surveyors and Estate Agents based in Leeds. We offer a full spectrum of property services including selling, letting and managing both residential and commercial properties, block management, surveys, valuations, lease renewals and rent reviews. Proudly celebrating our 160th Anniversary!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

218 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(218)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Kam and his team at Adair Paxton have…

Kam and his team at Adair Paxton have provided an excellent service since I have been dealing with him. He calls and follows up on our communication and responds immediately. A great point of contact and service.

9 June 2022
Unprompted review
Adairpaxton logo

Reply from Adairpaxton

Thank you very much for your positive review. We have passed the feedback on to Kam!

Rated 5 out of 5 stars

Professional and efficient

As landlords, we are extremely pleased with Adair Paxton’s management of our rental properties. The staff are very professional and always quick to find us tenants. Crucially, they are also really swift to deal with any problems that arise for tenants at the properties, and always act on them the same day. This is no less important to us, since we were ourselves renting in London until recently and know that such swift action with minimal fuss is far from typical for estate agents. We are glad to know no tenant of ours will ever be left waiting for something to be fixed, and this also ensures long-term tenants for us. Thank you to Julie, Guy, Donna and everyone else at Adair Paxton!

27 May 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant team and no job too small

I would like to thank Victoria and her brilliant team on all their excellent work in selling a flat in Horsforth recently. The communication was outstanding and no job was too small for them. Their professionalism shone through at all stages of the sale process and they worked incredibly hard to take the stress out of the sale and kept all parties up-to-date and informed. Their professionalism shone through and I would highly recommend them if you are thinking of selling a property in the Horsforth area.

13 May 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Just bought a flat through Adair Paxton and they were brilliant. Victoria at the Horsforth office deserves a special mention for being wonderful throughout the process. Excellent customer service. Thank you!

11 May 2022
Unprompted review
Rated 5 out of 5 stars

Phenomenal team

The team at Adair Paxton have been fantastic throughout my time at the property. They are always responsive to emails and when unfortunate circumstances made my tenancy unviable they were beyond helpful in sourcing a new Tennant and making the process as easy as possible.

I cannot recommend the team enough.

10 May 2022
Unprompted review
Rated 5 out of 5 stars

Superb management

Adair Paxton has been the Managing Agent for our block of apartments for over 12 years and have consistently performed to a very high standard. As a consequence the development continues to improve and the presentation of the site is first class.
From a personal viewpoint I have had superb support from Steve and Dan in successfully resolving issues with respect to my own apartment and am very grateful for their efforts on my behalf.

4 May 2022
Unprompted review
Rated 1 out of 5 stars

These are a rip off they took 150…

These are a rip off they took 150 holding fee say it is refunded on your first month's rent but they kept it when we was refused the house through an issue we was not aware off complete rip off

23 April 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We had excellent customer service from Adair Paxton. Both Victoria and Katy were excellent. They kept us well informed at every stage of our sale. We would definitely recommend them

22 April 2022
Unprompted review
Rated 5 out of 5 stars

Rented a flat with them for a number…

Rented a flat with them for a number for a number and there were really friendly and professional. Guy Roberts from Leeds was really good and responsive. When I left the flat, he was very sensible in the amount they deducted from the deposit.

22 April 2022
Unprompted review
Rated 5 out of 5 stars

A challenging time made easier by an exceptional sales manager.

I can't speak highly enough of the sales manager, Victoria, who saw me through the sale of my parents' home under extremely sad circumstances. She was patient, kind, compassionate and always professional. She listened to us consistently and saved me time and stress by making sure appropriate, credited professionals could take care of things like changing locks, or clearing the garden. I frankly don't know how we would have managed without her.

19 April 2022
Unprompted review
Rated 5 out of 5 stars

I’ve rented with Adair Paxton for 6 years

I’ve rented with Adair Paxton for 6 years and it’s been a really positive experience (especially after renting in london for a long time with bad agents- their team have been a breath of fresh air! ). I don’t think I’ve ever had an issue which hasn’t been resolved quickly- and they are always polite and professional

19 April 2022
Unprompted review
Rated 5 out of 5 stars

Kam at Adair Paxton has been fantastic…

Kam at Adair Paxton has been fantastic and professional throughout our communication. Together we worked out a plan that was suitable for all involved. He rang me when he said he would and stuck to his word. 5 star service
Thanks again

7 April 2022
Unprompted review
Rated 5 out of 5 stars

5 star lettings agent.

I deal mainly with Julie in the lettings team and I couldn't wish for a better agent. She keeps me up to date, chases rent when necessary, she's thorough to every detail, on every part of our tenant/agent/landlord contract.
Absolutely top class, I've never experienced such a good work ethic.. she and the rest of the team make property letting hassle free for me!

6 April 2022
Unprompted review
Rated 5 out of 5 stars

Leeds office

Leeds office - As a tenant, I always felt that my queries were answered and actioned very promptly. Couldn't recommend highly enough.

4 April 2022
Unprompted review
Rated 5 out of 5 stars

Property managed

I have a property that is managed by Adair Paxton, they are very efficient in their job, great at finding new tenants and keeping me informed of the tenants queries or problems, a very helpful and friendly team.

31 March 2022
Unprompted review
Rated 5 out of 5 stars

Having sold a number of properties…

Having sold a number of properties through Adair Paxton, I have always found the staff to be very knowledgeable and exceptionally helpful, especially Nicola and Victoria.
I have also used the lettings office and have had equally good service from them, particularly Molly, who is always keen to help

28 March 2022
Unprompted review
Rated 5 out of 5 stars

I can only highlight their high…

I can only highlight their high efficency and professionalism. Never had an issue, actually whenever an issue came along, they always fixed it promptly. Very satisfied 😊

24 March 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

We are a small commercial landlord and we have used Adair Paxton for over 20 years to help us find new tenants amongst other things. We would highly recommend them for their professionalism and we have a great relationship with the staff, Simon and Alfie in particular.

24 March 2022
Unprompted review

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