Airwatch Official 

Avoid at all cost!
Ordered air pod max copy’s for £35
I don’t know what was more poorly made the headphones or the box they came in. Came and the box was battered and the product doesn’t work. Asked for a replacement product and was told they would send me some. That was 8 weeks ago now. Clearly a drop shipping website with absolutely shocking customer service. Dealing with this company has left me out of pocket, out of time and extremely frustrated

Really like the quality of the headphones, as well as the colour! Very comfortable! Would recommend

I brought a smartwatch and it charged and only lasted 1 hour died. Now wont even charge. Emailed them keep asking for a video. Done that and still asking for video !! No responce .

What a total scam, they want a positive review before they send a replacement.
No chance

Very good experience and customer service. I had an issue with my product and it was resolved almost immediately which I am very happy about. The headphones themselves are very good and feel very high quality. I would 100% recommend.

I have found airwatch have been very helpful and just as frustrated with the delivery company as i have they have replied to my emails and helped when they could

Great headphones and updates

Hello,

We normally ask that the product be returned to our warehouse and after analysis we will refund or reship a new product, but exceptionally for you, tomorrow we will send you a new product for free with traceability.  However in return we ask you to leave a positive review on the below link and also send us the screenshot of that positive review:

and after this positive message we will send your new product back to you.

Jade of Airwatch

Le jeu. 12 janv. 2023 à

Hello

It's our criteria, first you will give us a positive review and send a screenshot of it and then we will start the shipping process of the new product.

Kind regards

Le jeu. 12 janv. 2023 à 22:23, arez57

I was lucky to receive a watch that works from the reviews I've read but it's only been a week so we will see. I did order a red band for my watch and after weeks of waiting I received the band only it was two of the same side with the holes. To get a band that works I was asked to write a positive review and screen shot it to them before they will ship me a new band. Told them I could not do that in good conscience and that they are hurting there own self by trying to blackmail people in to giving positive reviews. I coul not do this in good conscience. I received the emails above from them the second was in regards to my reply.. I am truly speechless? I hope I get some use out of my watch before it stops working. This is wrong on so many levels... Sad but you can't trust reviews when this is going on.
Buyer be Ware!!

DO NOT BUY- head phones arrived damaged and so poor quality, probably worth a fiver. They are now bribing me for a replacement even thought a replacement is the last thing I want. Having no choice but to contact my bank to report at Fraud

Good and timely customer response but poor delivery system. I had issue with my delivery but Airwatch has promise to send me a new item. Waiting to get the watch as a birthday gift for my Sis. Hope she will love it.

Impossible to get the watch working. Emailed them at the only contact email address I could find on the web. Email keeps getting bounced back as undeliverable. Filled in the online contact form several times.... NOTHING!!!!!

DO NOT BUY FROM THEM!!!!!!

I bought the Air Watch Pro 3.0. This is the second watch I've purchased, as my daughter has the Pro 2.0. excellent customer service, fast and efficient delivery. And the watch itself is outstanding quality. Would highly recommend it.

I have order Smartwatch for Samsung & IOS | Airwatch 2.0 - Gold Pink and it looks beautiful. am happy with that.

As of now ihave not received my order and they suggested me to give the positive feedback for me through email. I have given the positive feedback in last week but as of now there is no updates on my order. i have paid around 50 GBP in December but not received the product. If you can help me to get my package that would be great.

Thank you.

Relieved as a Christmas present and very pleased with the watch which looks way more expensive than it is. Company were helpful throughout.

I had a proplem with watch but airwatch are sending me a replacement watch been very helpful
THANKS

Excellent pre sale service with excellent tracking and updates on order. Then the Headphones arrived slightly damaged, Airwatch agreed following the video submission as many others in here blackmailed me in writing a positive review before despatching a replacement, needless to say I told them "do one" and requested a Credit Card charge back providing their e mail as evidence. Beside the Headphone is poor quality and not worth £31 ( probably £10/£15) and while the website contact details are in Le Mans , France you are in fact dealing with a Chinese company.

Absolutely shoddy service from them. Faulty watch. You have to pay for the return which is nearly as much as the watch. Never ever buy from them. Go to a local store

In all my years I've never experienced worse customer service than from Airwatch Official.

I ordered a Smartwatch at the start of November and after a few weeks the tracking for the delivery got delayed. I chased and chased Airwatch who kept giving false information that the watch would be delivered the next working day. Eventually they admitted the order had been lost and if I wanted them to send me another watch I first had to leave a positive review on here!!!!

Due to the time it took up to this point, I wasn't going to get the watch in time for Christmas so instead I have repeatedly asked for a refund given the company has admitted the parcel was lost. However they say they cannot give a refund, only can they send a new watch once I've left a positive review. I have gone back and forth that there is no point sending me a new parcel only for me to then attempt to be refunded by sending it back. I assume they'd never issue a refund anyway given their refusal in this instance.

Disgraceful that they will only take action by trying to force customers in to leaving false reviews, well they can stick that up their harris. I'd rather never get my money back than do that. Absolutely diabolical company, steer well clear.

AWFUL COMPANY!!

Ordered a watch 28th November. Now being told unless I leave a posstive review on here I will not receive my order. They are bribing me, its awful customer services!!

AVOID AT ALL COSTS!!

I have recently brought a watch and airpod, however there seem to be an issue but contacted customer care, their response has been swift and timely and I am waiting for a replacement. Great customer support