AIT Home Delivery UK Ltd Reviews 

254,070
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 61,433 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its efficiency, punctuality, and clear communication regarding arrival times. The staff are consistently highlighted for being polite, helpful, and professional, often going above and beyond to ensure items are handled with care and placed correctly, contributing to a smooth and stress-free overall service. However, some customers noted issues with product damage upon arrival, occasional delivery delays, or confusing communication. A few also experienced delivery personnel who lacked professionalism, were rude, or struggled with installation, sometimes due to language barriers or lack of tools.

What people talk about most

Delivery service

People report positive experiences with delivery service, often praising the prompt communication and timely... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting the helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the efficiency and professionalism of... See more

Product

Users describe ambiguous interactions with product, with some customers receiving items in mint condition,... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising the clear communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic experience with this company who delivered a big heavy garage cabinet unit for me. Night before text with 2 hour window, call 30 min prior to delivery. 3 man delivery exactly as they desc... See more

Company replied

Rated 5 out of 5 stars

The company delivered within the stated time slot (despite road works!) The two men delivering were very efficient and polite. They offered to take their shoes off before coming in the house. They too... See more

Company replied

Rated 5 out of 5 stars

Just want to say how good your guys were when delivering and installing our washer and tumble dryer. They went above and beyond to make sure they were installed under difficult circumstances with spac... See more

Company replied

Rated 5 out of 5 stars

My shed was delivered by 2 polite delivery person. On arrival, they immediately asked where the boxes should be put. There were no damage on the packages nor on the items. The courier arrived on time,... See more

Company replied


Company details

  1. #22 of 36 best companies in Courier and Delivery Service

Written by the company

AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

254k reviews

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4.6

All reviews

(254,070)

56,095 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

was kept informed of delivery from start to finish, the driver and mate, were very polite and delivered to the room of choice, overall a very good service

31 July 2026
Rated 5 out of 5 stars

A good delivery

Delivery was before the advised date, within the time messaged the day before, and delivered by two efficient people. Nothing to complain about, it was all good.

1 August 2026
Rated 5 out of 5 stars

Flawless delivery

Great communication about the status of the delivery, two hour delivery window and ahead phone call. Team was on time, this is how all deliveries should be.

31 July 2026
Rated 1 out of 5 stars

Would not advise this company!!

Ordered a new bed for my daughter and was sent a delivery slot by this company for Thursday last week. We then skipped my daughters bed to make space for the new one. Delivery slot was given between 12 & 2pm but delivery did not arrive until after 4pm. Upon delivery this company had only sent box 1/4 and the other 3 were still waiting in their warehouse. Again waited in all day Saturday, again almost 2 hours past the delivery window and they only turned up with 2 more boxes. I spoke with the driver line and the guy on the phone sounded half asleep and just said he would raise a complaint but could not advise where my missing box was or when it would be delivered. As of now I am still waiting to be contacted about my complaint. So my daughter is still sleeping in the floor and I have no idea when the remaining box will arrive. Worst delivery company I have ever dealt with. No idea why they thought it was a good idea to send a bed out in 3 seperate deliveries. If the email had stated they were only delivering partials I would of told them to hold it all until it could be delivered in one go but the communication from them showed 4 boxes were arriving on the first day.

31 July 2026
AIT Home Delivery UK Ltd logo

Reply from AIT Home Delivery UK Ltd

Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. Please reach out to our complaints team with more details so we can address your concerns and provide assistance. To contact us, please email complaints.aithd@aitworldwide.com . Your satisfaction is important to us, and we appreciate the opportunity to make things right.

Rated 5 out of 5 stars

Definitely recommend

Great communication and good to be able to track the van. Men were very helpful and respectful of my item and property. Definitely recommend.

30 July 2026
Rated 2 out of 5 stars

It was really bad

It was really bad, first they couldn’t get the couch in my flat. I had to come downstairs and help them maneuver it, it was crazy. It was not hard at all they just gave up.

Then for the pickup they told me they weren’t going to take it because the couch wasn’t packed. We called the company and they said it didn’t need to be packed so they finally took it.

31 July 2026
AIT Home Delivery UK Ltd logo

Reply from AIT Home Delivery UK Ltd

Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. Please reach out to our complaints team with more details so we can address your concerns and provide assistance. To contact us, please email complaints.aithd@aitworldwide.com . Your satisfaction is important to us, and we appreciate the opportunity to make things right.

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