Fantastic experience with this company who delivered a big heavy garage cabinet unit for me. Night before text with 2 hour window, call 30 min prior to delivery. 3 man delivery exactly as they desc... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The company delivered within the stated time slot (despite road works!) The two men delivering were very efficient and polite. They offered to take their shoes off before coming in the house. They too... See more
Company replied
Just want to say how good your guys were when delivering and installing our washer and tumble dryer. They went above and beyond to make sure they were installed under difficult circumstances with spac... See more
Company replied
My shed was delivered by 2 polite delivery person. On arrival, they immediately asked where the boxes should be put. There were no damage on the packages nor on the items. The courier arrived on time,... See more
Company replied
Company details
- #22 of 36 best companies in Courier and Delivery Service
Written by the company
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Contact info
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, United Kingdom
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4.6
Excellent
255k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Updated every step of the way
Updated every step of the way, very smooth delivery and friendly delivery man.
6 August 2026
Delivery was spot on.
Delivery was made by two charming young men: they were polite, considerate and punctual. Being able to track their deliveries throughout the morning was a bonus for me. I would highly recommend this compa
6 August 2026
On time and helpfut
6 August 2026
Great delivery.
We were kept updated with delivery details. The driver was on time and very pleasant. Thank you.
5 August 2026
Arrived early
Arrived early . Plenty of details and messages for delivery and also delivery time . Absolutely good correspondence.really pleased .
6 August 2026
Driver and mate very good when making…
Driver and mate very good when making the delivery and had phoned with update on expected delivery time.
6 August 2026
Unprompted review
we were kept informed throughout the…
we were kept informed throughout the day of delivery of the van's progress, so we could be ready. On arrival the driver and mate checked where we wanted the parcel and then walked it over, taking care when manoeuvring between two cars on our drive, and then carefully placing the parcel in the garage.
6 August 2026
Unprompted review
Outstanding comms throughout the…
Outstanding comms throughout the journey.
What I loved was I was able to see exactly the route of the driver and how far they were away. I was drop 13 etc. driver was currently at drop 11. Loved this.
6 August 2026
Was kept informed every step of the way so I knew and could plan for my delivery
The delivery crew were fabulous thank you Rohan
8 August 2026
Unprompted review
Excellent delivery and service
Excellent delivery and service. Fabulous conservatory furniture. Love it.
6 August 2026
Very good with delivery
31 July 2026
Paid for unpacking the refrigerator and…
Paid for unpacking the refrigerator and take the pack away but they just kept the packed refrigerator and went off..when I called their delivery partner they told company told not to unpack
6 August 2026
Prompt and pleasant driver
7 August 2026
Delivery of sky glass was great on time…
Delivery of sky glass was great on time friendly
6 August 2026
The driver was polite and respectful…
The driver was polite and respectful and he even. Carried the heavy desk upstairs for me my order was from Amazon and I would highly recommend this carrier.
7 August 2026
Very nice staff
6 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.