In general, I'm quite satisfied with the Ajax alarm system. It’s certainly not the cheapest option out there, but the peace of mind it offers without recurring subscription fees makes it completely wo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been working with AJAX products for many years in the UK market and they truly are class leading in the Intruder and Fire industry. They have managed to to design products with superior featur... See more
Company replied
I ran into a technical issue with my Ajax security system (a firmware mismatch between the hub and the range extender, which caused several fire detectors to go offline). The IACS support tea... See more
Only recently had the Ajax system installed. Works really well and very user friendly. So easy to arm and disarm. We went away feeling very safe knowing that the system was protecting our property. I... See more
Company replied
Company details
Information provided by various external sources
Ajax alarm system — The most awarded wireless security system in Europe
Contact info
Sklyarenko 5, 04073, Kyiv, Ukraine
- hello@ajax.systems
- ajax.systems
4.8
Excellent
12k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ajax makes great products and has a fantastic support team!
Ajax makes great products, but they also have a fantastic support team reacting very fast to any issues that a user might encounter. A product like this stands or falls with it’s support, so I give a 5star rating!
7 July 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you so much for your wonderful review! We're delighted to hear that you appreciate both our products and our support team. Providing fast, reliable assistance is just as important to us as delivering high-quality security solutions. Your trust and 5-star rating mean a great deal to us. Thank you for choosing Ajax!
Best regards, Max Brin
Exceptional service and support
Exceptional service and support. They helped with no hesitation without compromising any security. The agent was willing to answer any of my questions (there was a lot) without getting frustrated.
6 July 2026
Unprompted review
Reply from Ajax Systems
Hello Roleen!
Thank you so much for your wonderful feedback! We're delighted to hear that our support team was able to assist you patiently and professionally while maintaining the highest security standards. It's great to know all of your questions were answered thoroughly. We truly appreciate your trust and kind words.
Best regards, Max Brin
Very pleased with the system
6 July 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your feedback! We're delighted to hear that you're very pleased with your Ajax system. Your trust and satisfaction mean a lot to us.
Best regards, Max Brin
Amazing product, great support
I switched to AJAX for several of our properties.
Some locations were complete replacements, installed by ourselves.
Other locations were partial replacements: keeping the old sensors, but exchanging the Hub + adding new features.
I am very happy with the change.
I have full control of the system:
- I can easily add devices to the system
- If an installer wants to work on anything, I can give them temporary access.
- I can set up my own Zone
- I can create my own automations
- I can assign/delete users as needed
AJAX maxes the whole system management so easy. I can manage everything from my phone.
The product's quality is outstanding. I had only 1 device failure, but AJAX handld it really well. The replaced the unit quickly (that still in warranty).
Support is great. I've contacted their tech support several times on weekends, in the evenings... they were very quick to respond, and solved all my issues/questions.
What more would you need?
Amazing products, great support.
Thanks guys!
5 July 2026
Unprompted review
Reply from Ajax Systems
Hello Andrew!
Thank you so much for your detailed and thoughtful review! We're delighted to hear that Ajax has made managing security across your properties simple and convenient, and that you value the flexibility, reliability, and ease of use of our system. It's especially rewarding to know our support team has been there for you whenever needed. Your trust and kind words mean a great deal to us. Thank you for choosing Ajax!
Best regards, Max Brin
The response from Ajax was very fast…
The response from Ajax was very fast with good advices to solve our problem. They also were good in determining whether we could work with the solutions afterwards.
1 July 2026
Unprompted review
Reply from Ajax Systems
Hello Marjoke!
Thank you for your positive feedback! We're glad to hear that our team responded quickly, provided helpful guidance, and helped you evaluate the best solution for your needs. It's great to know our support made a difference. We truly appreciate your trust!
Best regards, Max Brin
assistance really fast and helpfully
assistance really fast and helpfully
4 July 2026
Unprompted review
Reply from Ajax Systems
Hello Michele!
Thank you for your kind feedback! We're delighted to hear that you found our support fast and helpful. Your trust and satisfaction mean a great deal to us.
Best regards, Max Brin
Reply from Ajax Systems
Hello Marius!
Thank you for your kind feedback! We're delighted to hear that you had a great experience with our support team. Providing quick, patient, and helpful assistance is always our priority. We truly appreciate your trust!
Best regards, Max Brin
Installer for Ajax
Installer for Ajax, support is always available and genuinely helpful
1 July 2026
Unprompted review
Reply from Ajax Systems
Hello Joel!
Thank you for your kind feedback! We're delighted to hear that, as an Ajax installer, you can always rely on our support team. Providing timely and genuinely helpful assistance is one of our top priorities. We truly appreciate your trust and partnership.
Best regards, Max Brin
Excellent service regarding the helpline
29 June 2026
Unprompted review
Reply from Ajax Systems
Hello Jan!
Thank you for your kind feedback! We're delighted to hear that you had an excellent experience with our support team. Your trust and satisfaction mean a lot to us.
Best regards, Max Brin
Good service in both way presale and…
Good service in both way presale and aftersale.
Good Jobs guys.
Antonello
1 July 2026
Unprompted review
Reply from Ajax Systems
Hello Antonello!
Thank you very much for your kind feedback, Antonello! We're delighted to hear that you had a positive experience with both our pre-sales and after-sales support. Your trust and appreciation mean a lot to us. We'll be sure to share your encouraging words with the team!
Best regards, Max Brin
Look no further if you can afford it
Reliable , easy to use, always online even with occasional power outrages or loss of temporal Internet connections. Look no further if you can afford it
1 July 2026
Unprompted review
Reply from Ajax Systems
Hello Nikolas!
Thank you for your wonderful feedback! We're delighted to hear that you find Ajax reliable, easy to use, and dependable even during power outages or temporary internet interruptions. Providing continuous protection and peace of mind is exactly what we strive for. We truly appreciate your trust and recommendation.
Best regards, Max Brin
Great Customer support
Great Customer support, fast and very helpful. Provided great knowledge in supporting any questions I had. Awesome Service!
30 June 2026
Unprompted review
Reply from Ajax Systems
Hello Bradley!
Thank you so much for your wonderful feedback! We're delighted to hear that our support team was able to provide fast, helpful, and knowledgeable assistance. Your kind words mean a lot to us and motivate us to continue delivering the highest level of service.
Best regards, Max Brin
The security equipment is of good…
The security equipment is of good quality and fast easy installation. The deduction of 1 star comes from we opted for the superior line of their products and because of this myself as end user I don't have permissions to add or fix anything that goes wrong like 1 of the sensors malfunctioned and the installer is the only one with permissions to add the new one to the setup. Which is unfortunate as he's not based local to our location.
Ajax support was amazing to deal with they where prompt in replies with detailed solutions to some issues with signing in app first time and helped resolve it swiftly. 10/10 for the support representatives that dealt with my quires
Would recommend to others with the stipulation to purchase the baseline models Purley for convenience for the end user.
30 June 2026
Unprompted review
Reply from Ajax Systems
Hello Steve!
Thank you for your detailed feedback! We're glad to hear you appreciate the quality of our products, the ease of installation, and the support you received from our team. We also appreciate your comments regarding access permissions in the Superior product line. Your feedback is valuable, and we'll be sure to share it with our team for consideration. Thank you for your recommendation and trust.
Best regards, Max Brin
Amazing kit with fantastic support
Amazing kit with fantastic support. I recommend and install Ajax kit through my company.
30 June 2026
Unprompted review
Reply from Ajax Systems
Hello Scott!
Thank you so much for your wonderful feedback! We're delighted to hear that you value both our products and our support. It's especially rewarding to know that you recommend and install Ajax systems through your company. We truly appreciate your trust and partnership.
Best regards, Max Brin
Reply from Ajax Systems
Hello Filippo!
Thank you very much for your positive feedback! We're delighted to know that you had an excellent experience. Your support and trust are truly appreciated.
Best regards, Max Brin
technical support responds quick and expertly
Contacted technical support today and as usual I received a clarifying answer within an hour!
29 June 2026
Unprompted review
Reply from Ajax Systems
Hello Jos!
Thank you for your kind feedback! We're delighted to hear that our technical support team provided you with a clear and helpful response within an hour. Your trust and continued support mean a lot to us.
Best regards, Max Brin
The Team at Ajax Has Been Excellent to Deal With
The team at Ajax has been excellent to work with. They responded quickly to our requests, were always polite and professional, and took the time to visit us in person to resolve our issue. Their support was efficient, practical, and genuinely helpful throughout the process. We appreciate their prompt service and commitment to ensuring everything was resolved smoothly.
25 June 2026
Unprompted review
Reply from Ajax Systems
Hello Anna!
Thank you so much for your thoughtful feedback! We’re delighted to hear that our team was able to provide prompt, professional, and effective support throughout the process. It’s especially rewarding to know that our commitment to resolving your issue, including the on-site visit, made a positive difference. We truly appreciate your trust and your kind words.
Best regards, Max Brin
That Ajax support support and turnaround time is excellent
Problem solved rapidly
28 June 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your feedback! We're glad to hear your issue was resolved quickly. We truly appreciate your trust and are always here to help whenever you need us.
Best regards, Max Brin
external power supply
The prompt reply (and on a Sunday) from support was amazing.
The instructions received were clearly set out and explained
28 June 2026
Unprompted review
Reply from Ajax Systems
Hello Nick!
Thank you very much for your kind feedback! We’re delighted to hear that you were impressed by our prompt support, even on a Sunday, and that the instructions you received were clear and easy to follow. Your appreciation means a great deal to us and motivates our team to continue providing the highest level of service.
Best regards, Max Brin
Ajax is the best system security that I…
Ajax is the best system security that I have tried in my life, it's helpful and so easy and if u have any trouble ! Ajax support are the best and I've talked to them they are kind and very supportive!
28 June 2026
Unprompted review
Reply from Ajax Systems
Hello Kamel!
Thank you so much for your wonderful feedback! We're thrilled to hear that Ajax is the best security system you've ever used and that you find it easy to use and reliable. It's especially rewarding to know that our support team was kind, helpful, and able to assist you when you needed it. Your trust and recommendation mean a lot to us.
Best regards, Max Brin
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.