I have been working with AJAX products for many years in the UK market and they truly are class leading in the Intruder and Fire industry. They have managed to to design products with superior featur... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've had the Ajax alarm system and doorbell installed for many years. If I ever have an issue the support team are super responsive and really helpful and always suggests a fix to the issue with clear... See more
Company replied
Only recently had the Ajax system installed. Works really well and very user friendly. So easy to arm and disarm. We went away feeling very safe knowing that the system was protecting our property. I... See more
Company replied
Always have a good experience with their support team, they are always helpful, courteous and they get stuff done quickly! The kit is great, I self installed, it was easy to set up and easy to insta... See more
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Company details
Information provided by various external sources
Ajax alarm system — The most awarded wireless security system in Europe
Contact info
Sklyarenko 5, 04073, Kyiv, Ukraine
- hello@ajax.systems
- ajax.systems
4.8
Excellent
12k reviews
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Excellent After-Sales Support
I am very satisfied with AJAX’s after-sales service. The team was very professional and attentive. They responded quickly, listened to my concerns, and resolved my issue with clear explanations. The customer support is excellent. I highly recommend AJAX.
30 July 2026
Unprompted review
Reply from Ajax Systems
Hello Loïc!
Thank you for your wonderful review! We're delighted to hear that you had such a positive experience with our after-sales support. It's great to know that our team was able to respond quickly, provide clear explanations, and resolve your issue professionally. Your recommendation and kind words mean a great deal to us. Thank you for your trust!
Best regards,
Max Brin
Great support
In the initial setup of the product, for some advanced parameters, support answered perfectly and we found the solution together that better fits configuration needs, even if my first time with it.
31 July 2026
Unprompted review
Reply from Ajax Systems
Hello Manuel!
Thank you for your excellent review! We're delighted to hear that our support team was able to help you with the advanced configuration of your system and work with you to find the solution that best suited your needs. It's especially rewarding to know that your first experience with Ajax was such a positive one. Thank you for your trust!
Best regards,
Max Brin
customer service…
I've had Ajax installed for several years and have never had any problems; I contacted support for a blocked account due to a change of phone number and email address and they responded quickly and accurately, resolving everything in a commendable manner.
29 July 2026
Unprompted review
Reply from Ajax Systems
Hello Lorenzo!
Thank you for your wonderful review and for trusting Ajax for several years! We're delighted to hear that your system has been reliable and trouble-free. It's also great to know that our support team was able to quickly help you regain access to your account after your contact details changed. Your kind words and continued trust mean a great deal to us.
Best regards,
Max Brin
Installation and operation of my Ajax…
Installation and operation of my Ajax system has been very smooth since I installed it a few months ago, and I am considering extending it!
The devices have a high quality feeling, and the App's ergonomic is great. Last but not least, the official documentation is very thorough and well organized, which makes everything very clear.
The Jeweller technology offers a great range of operation, with signal going through walls and distance without issue.
That's how every alarm systems should feel like!
30 July 2026
Unprompted review
Reply from Ajax Systems
Hello Fabien!
Thank you for your fantastic review! We're delighted to hear that your experience with the Ajax system has been smooth from installation through daily use. It's great to know that you appreciate the quality of our devices, the user-friendly app, the comprehensive documentation, and the reliable performance of Jeweller technology. We're also thrilled that you're considering expanding your system. Thank you for your trust and recommendation!
Best regards,
Max Brin
I had some difficult issues to solve
I had some difficult issues to solve, but the team walked me through.
They responded to all my emails very fast and gave me guidance all the wat.
25 July 2026
Unprompted review
Reply from Ajax Systems
Hello Jorg!
Thank you for your wonderful review! We're delighted to hear that our support team was able to guide you through the issues you encountered. It's especially rewarding to know that you found our responses fast and our guidance clear throughout the entire process. Your kind words and trust mean a great deal to us.
Best regards,
Max Brin
Fast and Professional Support
I had a technical problem yesterday and today, and the support team resolved it within just five emails. They responded very quickly and were extremely helpful throughout the whole process.
29 July 2026
Unprompted review
Reply from Ajax Systems
Hello Rafal!
Thank you for your wonderful review! We're delighted to hear that our support team was able to resolve your technical issue quickly and efficiently. It's especially rewarding to know that you found our responses fast and helpful throughout the entire process. Your kind words mean a lot to us and motivate us to continue providing the highest level of support.
Best regards,
Max Brin
Ajax support - Fast and great
Wrote to Ajax support and within 5 minutes I got a reply - it couldn’t be better. Great service and products ;-)
29 July 2026
Unprompted review
Reply from Ajax Systems
Hello Dannie!
Thank you for your wonderful review! We're delighted to hear that our support team responded within just a few minutes and that you had such a positive experience. It's also great to know you're happy with our products. Your kind words mean a lot to us. Thank you for your trust and support!
Best regards,
Max Brin
Interesting challenge to create a Pro…
Interesting challenge to create a Pro account without mobile phone... Got the answer I needed within 15 minutes so I could continue while the customer wasn't aware of the holdup.
28 July 2026
Unprompted review
Reply from Ajax Systems
Hello Lars!
Thank you for your great review! We're delighted to hear that our support team was able to provide the information you needed within minutes, allowing you to continue your work without disrupting your customer. Providing fast and effective assistance is one of our top priorities, and we're glad we could help. Thank you for your trust!
Best regards,
Max Brin
Customer support helped me log into the…
Customer support helped me log into the system after I forgot details and didn't have access to the system. Very helpful and of course the system itself in my opinion is the best on the market
28 July 2026
Unprompted review
Reply from Ajax Systems
Hello Afy!
Thank you for your wonderful review! We're delighted to hear that our support team was able to help you regain access to your system and make the recovery process as smooth as possible. It's especially rewarding to know that you consider Ajax the best security system on the market. Your trust and kind words mean a great deal to us!
Best regards,
Max Brin
I've had an Ajax alarm system installed…
I've had an Ajax alarm system installed for four years now. The system is excellent, although the perimeter sensors often trigger the alarm due to birds. The app is really user-friendly, and whenever I've contacted customer support, I've always received precise and timely responses.
28 July 2026
Unprompted review
Reply from Ajax Systems
Hello Fulvio!
Thank you for your thoughtful review and for trusting Ajax for the past four years! We're delighted to hear that you're enjoying the system, especially its ease of use and the support provided by our team. We also appreciate you sharing your experience with the perimeter sensors. Feedback like yours is valuable and helps us continue improving our products. Thank you for your continued trust!
Best regards,
Max Brin
Class-leading security system
I'm a huge fan of the entire Ajax System. The expense of the system is off-set against its extreme efficiency, ease of installation and very secure app.
Today I required help from their Technical Support team. Wow, fast response with answers that immediately resolved my query. Thanks guys :)
28 July 2026
Unprompted review
Reply from Ajax Systems
Hello Werner!
Thank you for your fantastic review! We're thrilled to hear that you're such a big fan of the Ajax system and that you value its reliability, ease of installation, and secure app. It's especially rewarding to know that our technical support team was able to provide a fast response and help you resolve your query right away. Thank you for your trust and kind words!
Best regards,
Max Brin
Administration Access Lost
I lost my Administration access to two of my Hubs. This was caused by me losing access to the associated email address for the accounts.
On sending a request for help to the Ajax support team, they were very quick to come back with instructions on how to try and resolve the problem. The situation was resolved through a number of messages and actions from the support team who were very quick to reply to my messages throughout.
The information and instructions they provided each time were excellent and the overall service was absolutely first class.
The Ajax support team did a fantastic job of looking after their customer and gave invaluable support.
27 July 2026
Unprompted review
Reply from Ajax Systems
Hello John!
Thank you for your wonderful and detailed review! We're delighted to hear that our support team was able to help you restore administrator access to your hubs and guide you through every step of the process. It's especially rewarding to know that you appreciated the speed of our responses, the clarity of our instructions, and the care our team provided throughout. Your trust and kind words are greatly appreciated, and we're always here whenever you need assistance.
Best regards,
Max Brin
Really good system with excellent…
Really good system with excellent coverage. Puts other wireless systems to shame… Had one minor issue; not being able to allow other users to reset the system following an activation. Support was rapid and excellent. Turns out this was something that the Installer had to adjust. Just excellent!
24 July 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your fantastic review! We're delighted to hear that you're impressed with the reliability and coverage of the Ajax system. It's also great to know that our support team was able to quickly help identify the cause of the issue and guide you toward the solution. Your kind words and recommendation mean a great deal to us. Thank you for your trust!
Best regards,
Max Brin
Reply from Ajax Systems
Hello Mary!
Thank you for your great review! We're delighted to hear that you're very satisfied with your Ajax system and that it's working flawlessly. Your feedback is greatly appreciated and motivates us to continue delivering reliable security solutions.
Best regards,
Max Brin
excellent system made by excellent people
I have an Ajax Fibra system with cameras and indoor detectors for about two months now, installed by a professional firm. I am very satisfied with it. The products are stylish, of high quality, and also technically and functionally very good. Moreover, you can adjust many things yourself via the app, making it incredibly easy to use. And if you have a question about something, you can consult their extensive website or send them an email directly. Kudos to the staff managing their mailbox, as they seem to be on standby day and night to answer any question; regardless of the time, I received a comprehensive response quite quickly. In short, a fantastic system made by extremely motivated people.
27 July 2026
Unprompted review
Reply from Ajax Systems
Hello Heike!
Thank you for your detailed and wonderful review! We're delighted to hear that you're so satisfied with your Ajax Fibra system and that you appreciate the quality, design, and functionality of our products. It's especially rewarding to know that our app makes the system easy to manage and that our support team has been able to provide you with prompt and comprehensive assistance whenever needed. Your kind words about our team mean a great deal to us. Thank you for your trust and support!
Best regards,
Max Brin
greatest support
27 July 2026
Unprompted review
Reply from Ajax Systems
Hello Peter!
Thank you for your wonderful review! We're delighted to hear that you had such a great experience with our support team. Your kind words mean a lot to us and inspire us to continue providing the best possible service.
Best regards,
Max Brin
We can always count on Ajax support
We can always count on Ajax support. They are very responsive and precise in resolving any issues. Thanks to Julien for his direct assistance over the phone.
23 July 2026
Unprompted review
Very easy to install
Very easy to install, i had Visionic system before which was a nightmare! This was super easy to install and configure!
11 February 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your great review! We're delighted to hear that you found the Ajax system easy to install and configure. It's especially rewarding to know that it provided such a smooth experience compared to your previous system. Your feedback means a lot to us, and we're glad you're enjoying your Ajax experience.
Best regards,
Max Brin
Stability should be the heart of…
Stability should be the heart of security systems and Ajax is the most stable and reliable solution for home security. Definetely recommend for everyone.
25 July 2026
Unprompted review
Reply from Ajax Systems
Hello Fatih!
Thank you for your wonderful review and recommendation! We're thrilled to hear that you value the stability and reliability of the Ajax system. Providing dependable security and peace of mind is our top priority, and it's rewarding to know we've met your expectations. We truly appreciate your trust and support!
Best regards,
Max Brin
Great over all!
First of all great products, second if you contact support for any issue or recommendation they reply fast and will immediately forward any request to R&D .
One of the best manufacturers I had to go with!
25 July 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your fantastic review! We're delighted to hear that you're happy with both our products and our support. It's especially rewarding to know that you value our quick responses and our commitment to forwarding customer suggestions to our R&D team. Customer feedback plays an important role in helping us improve, and we truly appreciate your trust and recommendation.
Best regards,
Max Brin
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