Worse service ever! Pulling teeth to come out. Even though they were paid, they put in cheap cabinets and left us with no cabinet backs and holes where the toilet the paper roll is. They caused a leak... See more
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Steven answered all of our questions quickly and efficiently. He helped us change out the 4 extra sensors by sending us the return receipts and once Alder received them he will be exchanging them for... See more
It started 2 years ago with installation. Board holes all over my home, broke the phone and electrical service, and the camera stopped working after they left. Finally got service tec and he said... See more
I have been a valued customer with Alder security since 2019, never missed or late on any payment. When I decided to cancel my contract, because I was moving, I was treated horribly. I could not speak... See more
Company replied
Company details
- Security system supplier
- Home Furniture Shop
- Security equipment
- Security service
- Security System Installer
Written by the company
Alder's mission is to provide the very best in home security, home automation, and medical alert services. Every day we help thousands of people keep their homes and families safe from burglary, fire, flood, and medical emergencies. Call us today for a quote on the easiest, most affordable security service in the industry! 801-447-5518
Contact info
450 North 1500 West, 84057, Orem, United States
- 844.442.5337
- customerservice@alder.com
- alder.com
2.6
Poor
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was treated respectfully
16 September 2021
Unprompted review
She gave me the information for free…
She gave me the information for free installation
16 September 2021
Unprompted review
the representatives were very sweet &…
the representatives were very sweet & kind on how they were explaining the different types of plans . also made it so much easier for me to comprehend knowing this is my first time with internet & home security
16 September 2021
Unprompted review
Was very nice and has great customer…
Was very nice and has great customer service
16 September 2021
Unprompted review
Bianca was wonderful she answered all…
Bianca was wonderful she answered all my questions thank you
16 September 2021
Unprompted review
Liliane
Liliane, was professional, knowledgeable and helpful in resolving my issues. Her patients and respect earn her a 5 star rating that I don't hand out lightly,
16 September 2021
Unprompted review
Phenomenal disposition and service
Answered all my questions, cleared my doubts and helped me purchase some additional equipment. Amazing service, great attitude and extremely professional.
15 September 2021
Unprompted review
Love this team!
Bianca was extremely helpful and went above and beyond to help me.
15 September 2021
Unprompted review
I called for indoor camera issues and…
I called for indoor camera issues and Bianca walked me through everything and resolved the issue really quick
14 September 2021
Unprompted review
She fix the problem in least than 3…
She fix the problem in least than 3 min.
AWESOME!
14 September 2021
Unprompted review
Very informative both of them who I…
Very informative both of them who I talked too
14 September 2021
Unprompted review
Everything was fast and great
14 September 2021
Unprompted review
This man helped me with my questions…
This man helped me with my questions and was able to fix the problem what the last rep did! Thank you so much Steven!
14 September 2021
Unprompted review
I signed up for a security service thru…
I signed up for a security service thru AT&T. Representative was professional, friendly and helpful.
14 September 2021
Unprompted review
Was very helpful and explained…
Was very helpful and explained everything that was needed.
14 September 2021
Unprompted review
Awesome
She did an awesome job assuring me of the upcoming services and she also has great customer service skills!!!
13 September 2021
Unprompted review
Reps were knowledgeable and polite
Reps were knowledgeable and polite. Great salespeople.
13 September 2021
Unprompted review
Zero Star
If I could give the. Zero Star I would, this is the WORSE company ever, I got the internet service that I was paying 100 dollars and the internet never worked, I also got the cameras, never work, I returned it, even after I returned it they still charging me, and the customer service is the worse!! I would not trust this company.
13 September 2021
Unprompted review
Very quick and easy process he helped…
Very quick and easy process he helped me through.
13 September 2021
Unprompted review
Britten was very helpful
Britten was very helpful. The call was painless and to the point.
13 September 2021
Unprompted review
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