I’ve been shopping with Alkareem for a while now, and honestly, their customer service is amazing. They always respond quickly, are super helpful, and make sure everything goes smoothly with my or... See more
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Love this company I have bought many…
Love this company I have bought many abayas,haijab and even Quran gift sets they all have come in excellent quality and I love the abaya and everything else will be buying from here again
Bought the Awra abaya
Bought the Awra abaya. It’s so lovely. Great quality material and packaging. The delivery was also really fast. Will be ordering again.
Ruined out Eid
We ordered matching outfit for myself, my daughter, and husband. They cancelled my daughter item and sent out last minute notification. They sent the wrong outfit for myself but somehow they got my husband item right! Thank you for RUINING my Eid. Only 3 days left until Eid
Edit:
To their defense, they did send an email informing us that the product was sold out; however, it went to my junk mail and was only discovered once I reached out to them via social media.
They also apologised, offered to exchange my outfit, and offered to provide a size up for my daughter.
In conclusion, my feedback to the team is to ensure that the correct items are sent out and to keep better track of stock levels. As a small business, customer service and reliability are key to retaining customers. I am happy to change my star rating from 1 to 4.

Reply from Alkareemlondon
jannat abaya experience!
Although the white jannat wasn’t available, I bought the black one. The quality of the abaya and the customer service via Instagram is really good. Really fast shipping, they also give fast responses and also have a returns policy unlike other abaya companies which is good to see!

Reply from Alkareemlondon
Excellent company with 10/10 customer service
This is not my first order with AlKareem, their customer service is second to none, truly go out of their way to assist you with your queries. The only abaya company whose products look even better in person !

Reply from Alkareemlondon
Frustrating Experience – Missing Items & Damaged Package
I ordered internationally and wouldn’t recommend it. My package arrived damaged and missing items. At first, I thought the missing items got lost because the package was broken, but when I asked customer service, they insisted everything had been packed—and the email order confirmation said the same.
When I checked with FedEx, they told me only one item was actually listed on the invoice, meaning the missing items were never sent in the first place. Super unprofessional. They did refund me, but the whole experience was frustrating. Definitely not worth the hassle.

Reply from Alkareemlondon
I placed a big order a week ago
I placed a big order a week ago. I ordered 25 Abayas and Thobes together. The abayas and thobes are beautiful and great quality. I had to exchange one or two outfits due to the size differences. They did the exchange without any issues and fast delivery. Very happy and pleased. Thank you! 🙂

Reply from Alkareemlondon
The most stunning abaya
I bought a brown abaya in the sale last summer and finally got the chance to wear it to an iftaar event this Ramadhan. I must say it is the most stunninggg abaya, loved everything about it from the material, the embroidery design on the base, the cut and flow of it etc. it was so beautiful to style and wear and all the girlies were asking about it at the event. Lots of love to the girls at Al Kareem x

Reply from Alkareemlondon
Amazing abaya especially the Arwa and…
Amazing abaya especially the Arwa and Arwa kids!! Super flattering and delivery was reliable

Reply from Alkareemlondon
Layla dress
Beautiful Layla dress my daughter loves it cannot wait to wear it. Amazing service helped me obtain the matching bow to the dress as well could not ask for a better service.

Reply from Alkareemlondon
Perfection at its best
Excellent customer service delivered my products the next working day and that put a smile on my daughter face
highly recommended unique high quality abayas always order from here and will continue to do so
May allah bless your business with success and barkat

Reply from Alkareemlondon
I Awful Customer Service – Completely Ignored such a disappointing experience…
I had such a disappointing experience with Al Kareem London. I ordered the Amour abaya in teal a few months ago and made sure to follow the size guide on their website. When I finally opened it, I realised the sizing was completely off, even though I ordered according to their instructions.
I contacted their customer service and provided everything they asked for—photos, delivery details, and proof that the abaya was unworn and still in its original packaging. Instead of helping, they kept fobbing me off, hiding behind their exchange policy, even though the mistake was on their end. After weeks of back and forth, they eventually just stopped replying to me.
It’s honestly shocking how unprofessional they’ve been. A business that refuses to take responsibility for its own mistakes and ignores customers when there’s a problem is not one I’d ever buy from again. Avoid!

Reply from Alkareemlondon
Al Kareem is the most amazing company!
Al Kareem is the most amazing company!! I own so many of the abayas and they’re incredible quality and so beautiful💕
the best hijabs and warmest winter abayas!!!
i basically only wear alkareem jersey hijab and have so much colours. i love the variety of colour selection that there it! the winter abayas are perfect and keep you to warm especially with this harsh winter!!
The best and highest quality abayas!!
The best and highest quality abayas!!! Have the hira abaya and the roya abaya and both are so beautiful and such good quality, the hira is definitely my favourite!! It's such a lightweight breathable material, and the beadwork is stunning and is amazing quality, i've worn it multiple times and every time someone compliments it!!!
Madinah Abaya
Ordered the beautiful Madinah abaya.
After the initial parcel was lost by Royal Mail, Al Kareem quickly dispatched a new shipment which arrived the very next day.
Great customer service and item. Lovely, soft and lightweight fabric, with a generous fit.
Will be ordering again ☺️
Such beautiful abayas
Such beautiful abayas. ordering from the USA an they look AMAZING. I have bought most of the Abayas an they are the best Quality. THANK YOU xoxox
Love it
Love it! I have ordered many abayas. Never disappointed about quality or service. Very helpful staff.
Beads fell off and it looks cheap now
Beads fell off and it looks cheap now. Expensive for what your getting

Reply from Alkareemlondon
I bought pink bow abaya it is very…
I bought pink bow abaya it is very beautiful I loved the colour and the fabric and the delivery was also done on time...I would love to buy from alkareem again.
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