Alkareemlondon Reviews 

126
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting the premium materials, luxurious feel, and beautiful designs of the abayas and hijabs. Many also highlight the outstanding customer service, describing it as amazing, helpful, responsive, and caring, ensuring smooth order processes and quick replies. The delivery service is frequently mentioned as quick and efficient, often with tracking provided, contributing to overall customer satisfaction. However, some customers also noted issues with missing items upon arrival, such as belts and hijabs, and expressed dissatisfaction with the quality of certain accessories like scarves, finding them to be of different shades or cheap quality compared to the main product. A few other people also felt that customer service was unresponsive or unhelpful when issues arose, particularly regarding exchanges or problems with parcel delivery, leading to frustration and perceived unfair charges.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality, fabric, and design of... See more

Quality

Reviewers express high satisfaction with the quality of products, particularly hijabs and abayas, noting that... See more

Order

Clients share positive opinions on order, with many expressing satisfaction with quick delivery, even for... See more

Customer service

People report positive experiences with customer service, often describing it as 10/10, top-notch, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been shopping with Alkareem for a while now, and honestly, their customer service is amazing. They always respond quickly, are super helpful, and make sure everything goes smoothly with my or... See more

Rated 5 out of 5 stars

I’m a jersey hijab girl from the beginning and I’ve tried sooo many, but the al Kareem ones quality, colour and size is just perfection. The range of colours are soo wide and soo stunning. I have 10 a... See more

Rated 5 out of 5 stars

Al Kareem always exceeds expectations with their abayas. I’m always coming back to see their new collections. So far I have got 4 abayas from them, all of them have been perfect, I have not been disap... See more

Company replied

Rated 5 out of 5 stars

Absolutely love this abaya! The quality is so good, soft and flowy with the most beautiful work on the sleeves. It fits beautifully and feels so comfortable. You can really tell it’s well made. Defin... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

126 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(126)

66 reviews in the last 12 months

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Rated 4 out of 5 stars

Ruined out Eid

We ordered matching outfit for myself, my daughter, and husband. They cancelled my daughter item and sent out last minute notification. They sent the wrong outfit for myself but somehow they got my husband item right! Thank you for RUINING my Eid. Only 3 days left until Eid

Edit:
To their defense, they did send an email informing us that the product was sold out; however, it went to my junk mail and was only discovered once I reached out to them via social media.

They also apologised, offered to exchange my outfit, and offered to provide a size up for my daughter.

In conclusion, my feedback to the team is to ensure that the correct items are sent out and to keep better track of stock levels. As a small business, customer service and reliability are key to retaining customers. I am happy to change my star rating from 1 to 4.

26 March 2025
Unprompted review
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Reply from Alkareemlondon

We sincerely apologise for the inconvenience this has caused. We notified you before canceling the order as we had overstocked, and you did confirm that you received this email. Additionally, we have responded to your email and have sent out the correct item via next-day delivery, which you will receive before Eid. We also offered you 10% off your next order as an apology, which you have accepted. We truly understand your frustration and appreciate your patience.

Rated 5 out of 5 stars

jannat abaya experience!

Although the white jannat wasn’t available, I bought the black one. The quality of the abaya and the customer service via Instagram is really good. Really fast shipping, they also give fast responses and also have a returns policy unlike other abaya companies which is good to see!

24 March 2025
Unprompted review
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Reply from Alkareemlondon

That sounds like a great experience! It’s awesome that the black Jannat was still available, and it’s great to hear that both the quality and customer service were excellent. Enjoy your new abaya!

Rated 5 out of 5 stars

Excellent company with 10/10 customer service

This is not my first order with AlKareem, their customer service is second to none, truly go out of their way to assist you with your queries. The only abaya company whose products look even better in person !

24 March 2025
Unprompted review
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Reply from Alkareemlondon

Thank you so much for your continued support and kind words! We’re truly grateful for loyal customers like you. It’s wonderful to hear that our customer service and abayahs continue to exceed your expectations.

Your satisfaction means everything to us, and we’re so happy that you find our products even better in person—there’s no better compliment! We look forward to serving you again soon, In Sha’Allah.

Rated 1 out of 5 stars

Frustrating Experience – Missing Items & Damaged Package

I ordered internationally and wouldn’t recommend it. My package arrived damaged and missing items. At first, I thought the missing items got lost because the package was broken, but when I asked customer service, they insisted everything had been packed—and the email order confirmation said the same.

When I checked with FedEx, they told me only one item was actually listed on the invoice, meaning the missing items were never sent in the first place. Super unprofessional. They did refund me, but the whole experience was frustrating. Definitely not worth the hassle.

9 March 2025
Unprompted review
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Reply from Alkareemlondon

We sincerely apologise for your experience. Due to transit issues, your package was unfortunately damaged, and we have taken this up with FedEx. We want to clarify that your full order was indeed packaged; however, for customs purposes, we list only one item on the invoice to help avoid additional fees.

As soon as you reached out, we immediately processed a refund for both the missing item and delivery after offering a replacement. We completely understand your frustration and appreciate your feedback. Rest assured, we are taking steps to improve and prevent such issues in the future.

Thank you for your patience and understanding.

Rated 5 out of 5 stars

I placed a big order a week ago

I placed a big order a week ago. I ordered 25 Abayas and Thobes together. The abayas and thobes are beautiful and great quality. I had to exchange one or two outfits due to the size differences. They did the exchange without any issues and fast delivery. Very happy and pleased. Thank you! 🙂

2 March 2025
Unprompted review
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Reply from Alkareemlondon

Thank you so much for your kind words! We're thrilled to hear that you loved the abayas and thobes and that you were happy with the quality. We always strive to make exchanges as smooth as possible, so we're glad we could assist you quickly. We truly appreciate your support 😊✨

Rated 5 out of 5 stars

The most stunning abaya

I bought a brown abaya in the sale last summer and finally got the chance to wear it to an iftaar event this Ramadhan. I must say it is the most stunninggg abaya, loved everything about it from the material, the embroidery design on the base, the cut and flow of it etc. it was so beautiful to style and wear and all the girlies were asking about it at the event. Lots of love to the girls at Al Kareem x

7 March 2025
Unprompted review
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Reply from Alkareemlondon

Thank you so much for your lovely review! We're so happy to hear that you finally got to wear your abaya and that it made your Iftaar event even more special. It truly means the world to us that you loved the design, material, and flow—and that it caught everyone’s attention! 💕 Lots of love right back to you from all of us at Al Kareem! x

Rated 5 out of 5 stars

Amazing abaya especially the Arwa and…

Amazing abaya especially the Arwa and Arwa kids!! Super flattering and delivery was reliable

13 February 2025
Unprompted review
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Reply from Alkareemlondon

Thank you so much! We're delighted to hear that you loved the Arwa and Arwa Kids abayas! So glad you found them flattering and that the delivery was smooth. We truly appreciate your support!

Rated 5 out of 5 stars

Layla dress

Beautiful Layla dress my daughter loves it cannot wait to wear it. Amazing service helped me obtain the matching bow to the dress as well could not ask for a better service.

13 February 2025
Unprompted review
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Reply from Alkareemlondon

Thank you so much! We're so happy to hear that your daughter loves the Layla dress! 💕 It was our pleasure to help you find the matching hair bow—nothing makes us happier than ensuring you have the perfect set. We truly appreciate your kind words and support

Rated 5 out of 5 stars

Perfection at its best

Excellent customer service delivered my products the next working day and that put a smile on my daughter face
highly recommended unique high quality abayas always order from here and will continue to do so
May allah bless your business with success and barkat

4 February 2025
Unprompted review
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Reply from Alkareemlondon

Thank you so much for your kind words! We're delighted to hear that our fast delivery brought a smile to your daughter's face. Providing excellent customer service is always our priority, and your continued support truly means the world to us. Ameen to your beautiful du'a—may Allah bless you abundantly! 💕✨

Rated 1 out of 5 stars

I Awful Customer Service – Completely Ignored such a disappointing experience…

I had such a disappointing experience with Al Kareem London. I ordered the Amour abaya in teal a few months ago and made sure to follow the size guide on their website. When I finally opened it, I realised the sizing was completely off, even though I ordered according to their instructions.

I contacted their customer service and provided everything they asked for—photos, delivery details, and proof that the abaya was unworn and still in its original packaging. Instead of helping, they kept fobbing me off, hiding behind their exchange policy, even though the mistake was on their end. After weeks of back and forth, they eventually just stopped replying to me.

It’s honestly shocking how unprofessional they’ve been. A business that refuses to take responsibility for its own mistakes and ignores customers when there’s a problem is not one I’d ever buy from again. Avoid!

7 January 2025
Unprompted review
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Reply from Alkareemlondon

We’re sorry to hear about your experience. However, after reviewing our records, we have been unable to locate your order as you have not provided an order number, full name, or address. Without this information, we are unfortunately unable to verify your purchase or assist further.

Additionally, as stated in our returns policy, we allow a specific timeframe for returns and exchanges. Since you mentioned ordering several months ago, this falls outside our policy’s return period. We always strive to provide accurate sizing information and excellent customer service, and we regret that we couldn’t resolve this for you.

Rated 5 out of 5 stars

The best and highest quality abayas!!

The best and highest quality abayas!!! Have the hira abaya and the roya abaya and both are so beautiful and such good quality, the hira is definitely my favourite!! It's such a lightweight breathable material, and the beadwork is stunning and is amazing quality, i've worn it multiple times and every time someone compliments it!!!

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Madinah Abaya

Ordered the beautiful Madinah abaya.
After the initial parcel was lost by Royal Mail, Al Kareem quickly dispatched a new shipment which arrived the very next day.
Great customer service and item. Lovely, soft and lightweight fabric, with a generous fit.
Will be ordering again ☺️

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Love it

Love it! I have ordered many abayas. Never disappointed about quality or service. Very helpful staff.

4 October 2024
Unprompted review
Rated 1 out of 5 stars

Beads fell off and it looks cheap now

Beads fell off and it looks cheap now. Expensive for what your getting

11 June 2024
Unprompted review
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Reply from Alkareemlondon

We apologise for the damaged abaya you received. All of our abayas are crafted with high-quality materials. If the beads have come loose, kindly email us your order number, and we'll arrange a replacement for you.

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