Alkareemlondon Reviews 

126
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of products like abayas and hijabs, noting their luxurious feel, durability, and beautiful craftsmanship. Many highlight the outstanding customer service, describing it as amazing, helpful, and responsive, ensuring a smooth order process and quick delivery. However, some people mentioned dissatisfaction with customer service, citing ignored emails or unfair charges, leading to feelings of incompetence and lack of care. A few others also felt product descriptions were inaccurate, specifically regarding online color representation or item transparency.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the beautiful designs,... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent fabric and... See more

Order

Customers consistently note positive experiences with order, often praising the quick delivery and good... See more

Customer service

Users describe positive interactions with customer service, often rating it as 10/10 and top-notch,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the speed and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been shopping with Alkareem for a while now, and honestly, their customer service is amazing. They always respond quickly, are super helpful, and make sure everything goes smoothly with my or... See more

Rated 5 out of 5 stars

Absolutely love this abaya! The quality is so good, soft and flowy with the most beautiful work on the sleeves. It fits beautifully and feels so comfortable. You can really tell it’s well made. Defin... See more

Rated 5 out of 5 stars

Al Kareem always exceeds expectations with their abayas. I’m always coming back to see their new collections. So far I have got 4 abayas from them, all of them have been perfect, I have not been disap... See more

Company replied

Rated 5 out of 5 stars

I’m a jersey hijab girl from the beginning and I’ve tried sooo many, but the al Kareem ones quality, colour and size is just perfection. The range of colours are soo wide and soo stunning. I have 10 a... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

126 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(126)

66 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

STUNNING ABAYAS

I JUST RECEIVED MY SECOND ORDER. THE ABAYAS ARE ABSOLUTELY AMAZING
THE QUALITY OF THE The MATERIAL IS SO SOFT, THE COLORS ARE GORGEOUS
I HAVE RECEIVED SO MANY COMPLIMENTS ON THEM .
HIGHLY, HIGHLY RECOMMEND AL KAREEM

22 August 2024
Unprompted review
Rated 5 out of 5 stars

The Abaya is lovely

The Abaya is lovely, when I asked for quick shipping in time for a wedding, they were very helpful and accommodated my request. I will definitely be buying again!!

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Amazing products

I’ve brought so many abayas from Al Kareem and they have never failed me. The quality is amazing and they are just beautiful. I definitely recommend!!

5 August 2024
Unprompted review
Alkareemlondon logo

Reply from Alkareemlondon

We don't compromise on quality, and we're glad you noticed. We also strive to make our products as affordable as possible. Thank you for supporting us! We appreciate your feedback and are delighted that you love our abayas.

Love from Alkareem :)

Rated 5 out of 5 stars

I came across their page on Instagram…

I came across their page on Instagram and was instantly sold on their JANNAT abaya in white! It arrived super fast, with no issues at all. I’ve received so many compliments whilst wearing it out and about. It’s great quality, i’m thinking of purchasing the same in black!

4 August 2024
Unprompted review
Alkareemlondon logo

Reply from Alkareemlondon

Our Jannat abaya is one of our most popular and eye-catching designs. We're thrilled that you like it! Thank you for supporting us—we truly appreciate your feedback.

Rated 5 out of 5 stars

I’ve ordered from Al Kareem a few times…

I’ve ordered from Al Kareem a few times as I really love the quality and design of their abayas and they are reasonably priced too.

Customer service is on point. I have always had a quick response to any queries and delivery has always been really fast.

Overall very happy with my experience with Al Kareem and always excited to see their new releases.

12 July 2024
Unprompted review
Alkareemlondon logo

Reply from Alkareemlondon

Thank you for supporting us! We appreciate your feedback and are thrilled that you love our abayas. Thank you for your purchase, and we can't wait to show you what we have in store for the near future.

Love from Alkareem :)

Rated 5 out of 5 stars

Stunning abayas

Stunning abayas! I have ordered on multiple occasions now and the quality remains the best, my go-to site for abayas.

20 June 2024
Unprompted review
Rated 5 out of 5 stars

Abayas fit for a queen!

This is my fourth purchase from AlKareem, so happy with the quality and comfortability of their abayas, I got so many compliments when I wore one of their designs on Eid.
Will definitely be buying again, Abayas fit for a queen!

16 June 2024
Unprompted review
Rated 5 out of 5 stars

Ordered the Safa abaya

Ordered the Safa abaya , it’s sooooo stunning! The colour is so beautiful in real life, had so many compliments on it. Really happy and will order from them again :)

6 June 2024
Unprompted review
Rated 5 out of 5 stars

Stunning Abaya!

I received my abaya and it is stunnninggg!!! I am in love with it! It came out so much more better than I had imagined. I love the colour and the fabric material is so SO nice. Arrived Super fast too! Received a complimentary Ayatul kursi plaque gift with it! Very happy with my purchase.🥰

6 June 2024
Unprompted review
Rated 1 out of 5 stars

Very unprofessional company

Very unprofessional company. I had bought an abaya from them in April in size 56 as per their sizing chart. The abaya was too long so I emailed them the day after I received the item asking for an exchange. I emailed them multiple times as well as contacted them through tiktok and Instagram, including commenting on their posts, but no one responded for over two weeks. I then reported this to my credit card company as I was worried and needed a way to contact them. They then disputed the charge with Alkareem. After almost 3 weeks since I contacted them, they finally responded and agreed to exchange my item. They also contacted me regarding the dispute and asked why I did not email them before disputing the transaction. I told them that I had multiple times and this was only due to them not responding to me and I would ask for the money to be returned as I urgently need the abaya and have no interest in keeping the money. After receiving the abaya I sent back to them, they then told me they would not be sending a replacement as I had disputed the initial charge. I told them I would need the exchange and they will get their money back, to which they replied they are unable to send the item out and have appealed the dispute. I’m not sure why they thought they could keep the abaya as well as get their money back? Very unprofessional company. They take forever to respond and have no skills in customer service. As an abaya company they should be ashamed of their behaviour.

21 May 2024
Unprompted review
Rated 1 out of 5 stars

Faulty products, rude customer service

Ordered the Zara-inspired abaya which has beads on the sleeve. When I received it, the beads weren't sown on properly on one sleeve, and the abaya also came with stains. I reached out to them via Instagram and they offered a partial refund or return. I chose the partial refund as the beads seemed to be fixable, however the next day the beads on the other sleeve completely fell off. The abaya was faulty and unwearable. I reached out to them and they refused to return or exchange my item. I told them that by law they must reimburse faulty products, but the person running the Instagram account claimed they don't accept returns on clearance items, and responded with 'I've explained once and I won't explain again' when I insisted. They also did not respond to my official complaint via email.

For an Islamic business that posts verses from the Quran, their customer service is anything but Islamic and they sell faulty goods, which they won't allow us to refund. They also delete comments on their page where people have similar complaints, and only re-post the positive comments on their stories.

12 July 2023
Unprompted review
Rated 1 out of 5 stars

My daughter ordered 2 abayas by…

My daughter ordered 2 abayas by mistake, she requested for the cancellation straight after placing the order and heard nothing until she emailed the company again after recieving shipment confirmation email.
The owner agreed for the item to be returned.
When she tried on the second one and it didn't fit her and she asked if she could return it and they have refused.
Firstly this is supposed to be an islamic site selling islamic items, stating on their page and I quote "May our products benefit you in this life to gain the Akhira"! And this company are ripping of people from their halal earnings!
Secondly according to gov.uk it clearly states it is illegal to display any notice that deliberately misleads consumers or deceives them about their right for example a sign that says YOU DO NOT ACCEPT RETURNS OR OFFER REFUNDS!

Having explained this to the company via email I would have expected some kind of correspondence but unfortunately as they ignored my daughters emails they ignored mine.

Avoid shopping from this site, absolutely unprofessional.

11 May 2023
Unprompted review
Show reviews in all languages. (126 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look