Allianz Direct - Nederland Reviews 

Helpful, quick and kind service. Shout out to La-Charra!

As a loyal Allianz Direct customer, I was shocked to see my renewal premium raised from €46/month to €57/month while the same coverage was offered to new customer for €43/month. After I asked for a price match from email, the cheaper online offer disappeared after 6 days. They did something in the background to punish my email.

This feels misleading and shows NO respect for loyal clients. Transparency and fairness are clearly missing. I will be filing a complaint with Kifid and considering another provider.

Edit: After my bad review, Allianz told me to send them an email, again. I did send them another email. Then they offered me a %5 discount. I told them the problem wasn't about the discount. I asked them why they increased my premium, just like that, sending two emails more. Again, they're completely ignoring me and not responding to my emails. Terrible.

Shiriana guided me through the process of reporting a damage to my car. These things can be stressing. She gave me all the information and help I needed. Thank you!

They claim they are available 24/7. However, the communication channels don't work 24/7. Need towing service and help is not available? Tough luck.

Leroy was responsive and sorted out my query (and follow-up queries) effectively, all while maintaining a friendly tone in the chat. Also, super helpful to have the option of conversing in English.

I recommend it. Very quick handling of the claim, good and quick contact, especially with Ms. Sharon.

They dont respond to e-mails. Even hard to find a telephone nummer, couldnt find it yet. And also they are one of the companies that believe a chat bot is great for customer experience, but also not function.

Avoid this company.

I had a great experience chatting with Shiriana. She was incredibly helpful, patient, and took the time to explain everything in detail. Her clear and friendly communication made everything easy to understand. Excellent service — thank you, Shiriana!

Communicating with Remy from Allianz Direct is smooth and clear! Keep it up!

Your assistant Ashveen was more than helpfull. Thank you!!

Shiriana made the process easy for me and she explained me the details how I should handle from my side. Really appreciated Shiriana!

Good communication
There was a clear communication from Shiriana regarding my issues and questions.
The communication was in English which made it easier for me to understand things better.

Can't get a better experience than this. When you are devastated because your car is total loss, you get a call from the insurance representative Arjan who is very compassionate both in his speech and in his actions. He is very responsive. Explained the process clearly and executed as he promised. The era where customer service is becoming more artificial, this human touch of Arjan definitely steps up.

Le-Charra and Colin both helped me a lot with a difficult case of car insurance.

Contact met Vincent was top, super behulpzaam en geduldig.

Unreasonable claim rejection – complaint process pointless

My train was cancelled while I was en route to the departure station. To avoid unnecessary costs for Allianz, I ended my journey in Utrecht and only claimed the travel expenses up to that point.

Still, my claim was rejected because I wasn’t physically at the departure station when the cancellation occurred — an overly strict and inflexible interpretation of the policy.

I submitted a formal complaint, but received a generic response repeating the same arguments. The process added no value. I'm now considering filing a complaint with Kifid.

Satisfied with your service. I was helped by Ms.Shiriana: professional and emphatic. Thank you AD.

Today I have a great experience talking with Ashveen. He was extremely helpful with all the process that I needed. He explained each step carefully and he gave me no stress about all the process for fixing my car. I would recommend him on each person who wants to be assisted for related issues.