Purchased a smart anti snoring device cost £23 +p/p. It worked fine for 5 days then stopped working. I have sent 3 emails and no response. I am 73 years old and cannot afford to waste money. I purchas... See more
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Absolute crap! .. cheap junk, nothing like discribed, i ordered an XL but got two sizes too big (wouldve fitted an Elephant) material not as described, velcro straps not aligned. The item was sent in... See more
i should have checked reviews first. ordered item 23/1 showing 3-5 day despatch arrived 12days later post mark 3 days previous. much too late . started convoluted return process immediately and sent... See more
Avoid Avoid Avoid!!! Paid for the goods I had ordered but never received any shipping details. Waited two weeks, sent two emails and finally after a few days got a reply saying on checking my item... See more
1.5
Bad
205 reviews
Hasn’t replied to negative reviews
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Never ever buy from them
Never ever buy from them. I am still struggling to get my refund. Although the website says "Full money back guarantee" they try everything not to refund any money. Only way to contact is email and they take ages to reply. Now they are telling me to send the item in original packing and otherwise money will be deducted. There was absolutely no original packing and the item was sent to me in a plastic bag with no labelling or instructions to use etc.
28 July 2021
Unprompted review
Reply from Ammpoure
Dear Andy
We do not appreciate your continuous false feedback. We have been writing to you constantly but you have been delaying the replies at your end. I have seen the communication you have been having with our customer service. It is a normal market practice that the customer should return the product in order to get the refund.
Please do not worry about your money. Full order amount will be refunded when we get the product back to us.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Orthopedic Bunion Corrector Sandal
Delighted with silver sandals. They are so comfy and pretty and even make my feet look nice! Very helpful communication from company.
26 July 2021
Unprompted review
Reply from Ammpoure
Dear Celia,
Thank you so much for this valuable feedback and trusting us. As a thanks we have sent you a lifetime 10% discount code that you can use on all the products on our website, to your email.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Still waiting to hear about my…
It is 7260. This seems to be the only way I can contact you and get a reply as emails aren't working.
Still waiting to hear about my refund.....
I haven't received any emails from Ammpoure or Aspirado.
21 July 2021
Unprompted review
Reply from Ammpoure
Ticket update
Dear Ansa,
I would like to bring it to your attention, that my colleague has just responded to your email. (why we are posting the email correspondence here ? Incase you do not check the spam folder again )
From: chloe@aspiradotrading.com chloe@aspiradotrading.com
Sent: Thursday, July 29, 2021 2:48 PM
To: 'ansa sheikh' ansa_s@hotmail.com
Subject: RE: Order no 7260
Dear Ansa,
I would like to point out please, that I had responded to you the very next day. I do request you to check your spam folder.
About the return and refund, please do not worry. 100% of your order amount will be refunded when we have received the product.
Could you please send it to the following address and let me know the tracking number, many thanks –
Aspirado Trading Limited
9-11 Gunnery Terrace
London SE18 6SW
Have a lovely day ahead.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
© Ammpoure.com of Aspirado Trading Limited since 1999. or its affiliates. All rights reserved. Ammpoure.com, Gunnery Terrace London SE18 6SW + Industry City 67 35th St. Brooklyn. NY 11232
We appreciate and expect all our customers to be polite to our customer support team, we are here to help you in the best capacity possible. Thank you very much.
From: ansa sheikh ansa_s@hotmail.com
Sent: Thursday, July 29, 2021 2:39 PM
To: chloe@aspiradotrading.com
Subject: Order no 7260
Dear Chloe,
Further to your email, which was sent to me via Trustpilot as I am not receiving any emails from Ammpoure directly, please tell me what to do re these sandals. Why do I have to pay for returns when the wrong size was sent to me ? I would like a full refund and return postage paid. I have all the original packaging.
Kind regards,
Ansa Sheikh
Dear A S
Can you please confirm your 4 digit order number ?
Reply to your 1st review
Dear Ansa,
Please see our first reply sent you to on 15th July. We have been waiting for your reply ever since. You had written to us on 14th and we responded to you the very next day. May be our email reached your spam folder. Can you please check there ? Ansa, please note we have a dedicated customer service team who is very responsive. Following is the proof -
From: chloe@aspiradotrading.com chloe@aspiradotrading.com
Sent: Thursday, July 15, 2021 3:46 PM
To: 'ansa_s@hotmail.com' ansa_s@hotmail.com
Subject: Ammpoure
Dear Ansa
Many thanks for writing to us. Hope you are doing well ? 😊
I am sorry you did not like them. Sure let me help you. We have 2 options –
a. You can get store credit for your order amount that can be used to buy any item on the website, and return the product. This will save you from paying shipping for returning, in leu of our free replacement policy; or
b. You can follow this return procedure –
1. Product should be in a good condition / not damaged
2. We will need the product to be in original packaging and good condition please.
3. If the original packaging is not sent back to us, the cost of packaging will be deducted from the refund amount.
4. Please include a note inside the package mentioning your 4 digits Ammpoure order number and the reason for return.
5. Let us know the tracking number when you have it
May we please request you to send it to the following address –
Aspirado Trading Limited
9-11 Gunnery Terrace
London SE18 6SW
Many thanks !
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
© Ammpoure.com of Aspirado Trading Limited since 1999. or its affiliates. All rights reserved. Ammpoure.com, Gunnery Terrace London SE18 6SW + Industry City 67 35th St. Brooklyn. NY 11232
We appreciate and expect all our customers to be polite to our customer support team, we are here to help you in the best capacity possible. Thank you very much.
On Wed, 14 Jul 2021 at 13:14, ansa sheikh wrote:
Hello,
I would like to return these sandals. You have sent the wrong size and the quality is inferior.
Please advise as to how I return them and get a refund.
Kind regards,
Ansa Sheikh
Missing parcel, vague about delivery …
My experience with this company was poor.
Should have read reviews. Low score reflects my experience. Refund received.
8 July 2021
Unprompted review
Reply from Ammpoure
Dear Katherine,
We sincerely do apologize for this delay. This morning my colleague has sent you a photo of Royal Mail's receipt as proof of dispatch, to your email.
We do understand that this was a gift, and we wish we could control Royal Mail's speed of delivery.
As an apology we can give you 10% discount, also mentioned on the email.
Once again, we do apologize.
From team of Ammpoure, wishing your loved one healthy and happy wishes on this occasion.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Purchased shoes that were too small and…
Purchased shoes that were too small and returned them. The return policy doesn't cover the return cost of postage, so it did cost us nearly £8 to return the items, but apart from that was easy and quick
8 July 2021
Unprompted review
Reply from Ammpoure
Dear Robert,
Many thanks for your review.
Have a pleasant day ahead.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Great customer service
Great customer service, friendly and supportive… whilst I haven’t used my machine as yet I am confident given the positive reviews it will be good
11 June 2021
Unprompted review
Reply from Ammpoure
Dear RM,
Thank you so very much for the lovely review. :) We're always here to help.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Refund received as requested
My refund has been received, thank you very much!
All the best ladies! x
22 May 2021
Unprompted review
Reply from Ammpoure
Dear Kajal,
Many thanks for confirming and the feedback.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Overall, very happy.
I ordered a product to help aid posture. There was a small issue with the product, which I told them about. They responded quickly and sent a replacement through straight away. Happy with the replacement so all good.
Overall, very satisfied.
20 May 2021
Unprompted review
Reply from Ammpoure
Dear Alun,
Many thanks for the lovely feedback. Always here to help :)
Have an amazing day.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Disorganised - missing parcel
I ordered a device from this site a long time ago. They sent no receipt, despite the order going through, and a long time later when I was scratching my head wondering if I had actually bought the thing, I managed to track down the order page by going into my browser history. Sure enough, the order had gone through, and I had a number - #6382. I have had no word on where this parcel is, and it should at the very least be in transit by now, since the office is apparently based in London and the website says it takes 7-17 days to deliver parcels. I went to the effort of downloading the "shop" app that the order page says to use to access parcel whereabouts, and after inputting my tracking number and carrier, there were no details. It merely says "waiting on details". I've sent them two e-mails, went to their website to see that they have no contact number, and after spending a while writing into the contact form of their website, was met with a "404 not found" message upon submitting.
Extremely unprofessional company - so far a bad customer experience.
19 May 2021
Unprompted review
Reply from Ammpoure
Dear Hazel,
Many thanks for the feedback. Let me address your points -
1. We have an automated system to send the order receipts. There is no way that our customers wouldn't get them. However there are instances when the email may land into your spam folder because it may contain product links. So I would please request you to check your spam folder.
2. There is a technical time lag when the tracking status reflects on the tracking website. We have already shared with you on the email. I can confirm that your order is on its way.
3. Please note you have sent us 2 emails in the span of 15 minutes only. We request you for some time to check and respond back to you.
We are always here to help. Please reach back to us with any query you may have.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Faulty device
Received my order, the packaging was damaged inside its bubble wrap, the device does not look new, the buttons are loose and wobbly on the device and the sonic button does not work.
I have tried to contact ammpoure but have not received any response.
11 May 2021
Unprompted review
Reply from Ammpoure
Dear Catherine,
You have written to us yesterday, I can confirm. We do request some time to respond. We will sort out your problem.
Many thanks
Justin
Team Ammpoure
I had excellent service from Ammpoure
I had excellent service from Ammpoure. The delivery was good and also after service was very good. I would definitely use this company again.
8 May 2021
Unprompted review
Reply from Ammpoure
Dear Charlie,
Many thanks for the lovely feedback :)
Hoping to serve you soon again.
Best wishes
Ammpoure, a woman founded business since 1999
Extremely slow delivery
Extremely slow delivery - Tracking details given are incorrect , email reply to my question has a limited answer without any real details , and thats even before I receive the product !!
Shipping time given is 7 - 15 days - from LONDON ? On day 11 now and after an enquiry regarding tracking only get the information of " Its on its way " ! I could have walked there and collected it quicker !!
29 April 2021
Unprompted review
Reply from Ammpoure
Dear Coleman, While placing the order all our customers are fully made aware of the shipping time. Tracking happens on Royal Mail - if there is a technical problem on their website, that is out of control. Whatever information we give is in full honesty.
Reply -
We have sent you a screenshot of Royal Mail's website to your email. This shipping time of 7 to 15 days was mentioned on your order confirmation also. Today is 11th day, and Royal Mail confirms that the order will be delivered to you today.
Should of listened to my instincts as…
Should of listened to my instincts as when I called this company they only had one number which was a mobile number which I thought was a little suspicious, and which no one never answered. Anyway due to my poor judgement I ordered 2 items a couple of days ago and still recieved no notifications saying that they were on their way, then when I went onto their website only to find out that it says they are permanently closed.Yep definitely a scam unfortunately. Lesson learnt if something seems suspicious don't buy any items from these scam artists.
25 March 2021
Unprompted review
Reply from Ammpoure
Dear Richard,
Let me start by saying that we are woman founded business since 1999. Please let us know where you have read that we are permanently closed. May we please know what website were you on ? I highly doubt a 21+ years old business will close overnight.
I can confirm about your order number 5771 and see that it is on its way.
We encourage our customers to write to us on support@aspiradotrading.com
We are always here to help :)
Best wishes
Team Ammpoure
I ordered an item which never arrived
I ordered an item which never arrived. Despite contacting the company twice I have had no response and still no item.
Thank you for the response. It's very much appreciated.
23 February 2021
Unprompted review
Reply from Ammpoure
Hello Miki,
You wrote to us. And we have replied to you also. Due to the pandemic the shipping sometimes can be stretched. However we are happy to give you a 40% discount. Your order is still on the way and you will receive it.
Please confirm. We apologize for the delay.
Many thanks
Ammpoure customer support
------
Replying to your 2nd review
Hello Miki
We do apologize that you still haven't received your order. We have been tracking your order with our logistic partner and due to the pandemic the shipping time has been affected.
I can see it's still in transit and you sure will receive it.
You can always reach us by filling the contact form on our website or info@ammpoure.com We will always reply with transparent information.
Best wishes
Ammpoure customer support
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