Ascotts Group Limited Reviews 

887
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent service from start to finish. Customers frequently highlight the staff as friendly, professional, and incredibly helpful, often going above and beyond to ensure satisfaction. The quality of work is consistently described as competent and reliable, with many feeling confident that their needs are met to the highest standard. Reviewers appreciate the efficient service, quick repairs, and the welcoming atmosphere, often feeling like a valued member of the family. However, some people mentioned occasional delays, such as waiting for their vehicle to be brought back from the MOT centre, which extended their overall visit time.

What people talk about most

Service

Reviewers consistently express high satisfaction with the service, often describing it as professional,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as brilliant, friendly, and... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers stating that everything is... See more

Location

People report positive experiences with the location, with some considering it the best taxi garage in London... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant customer service from start to finish! All staff are knowledgeable, efficient and friendly, great facilities. I’ve always thought that if everyone provided the same level of service i... See more

Rated 5 out of 5 stars

I think we all know Ascotts are the premier Taxi garage in London friendly staff and reception work carried out to ex extremely competent levels. Always feel I can trust them once again guys thank you... See more

Rated 5 out of 5 stars

I recently had my timing belt service carried out at Ascott, and once again the service was outstanding. The waiting area is clean and comfortable, and the staff consistently go above and beyond. Spe... See more

Rated 5 out of 5 stars

My experiences at Ascotts have always given me the confidence that the whole team has my back. Problems with my Taxi have always been resolved in a timely fashion. Nice clean premises with a comfo... See more


Company details

  1. Motor vehicle dealer

Written by the company

Ascotts Group are the largest LEVC provider and approved taxi repair service in the South East of England. Covering new and used taxi sales, servicing and warranty repairs for LEVC vehicles as well as bodyshop repair services. We pride ourselves on being trusted by the best of London’s drivers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

887 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(887)

164 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Garage

Professional garage with fantastic helpful staff, who know everything there is to know about the cab industry - I wouldn’t even consider going elsewhere.

Gary Watson

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

The team at Ascots are exceptional. The Sales team are excellent ,knowledgeable and very helpful.The service team are specialists in LEVC taxis and provide all aspects of service and repair. I'm Very pleased with the team at Ascots, a proper firm.

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

Had my pre inspection and MOT done at Ascotts and got them to present my taxi today and I must say doing this takes all the stress out of what normally would cause me a nervous breakdown
Highly recommend doing it this way.
Staff as ever on point and very helpful and efficient

31 January 2025
Unprompted review
Rated 4 out of 5 stars

First Service plus replacement tyre

First Service plus replacement tyre.
Drove away with maintenance warning on low tyre pressure. Apart from the replaced tyre all 3 other tyres were low on pressure. Not that difficult to rectify, however this does leave me with the feeling of what else has not been checked.

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful service.

Wonderful service.
After an overly keen customer ripped off the door opener I arranged for a new one to be fitted. Great service from phoning reception to driving off with my cab fully restored and ready for service. Top treatment from the reliable and friendly and professional staff.
Thank you once again to Ascotts

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Very good service from moment you walk…

Very good service from moment you walk in..receptionist friendly..waiting area nice place to sit & wait...cab taken on time and not long wait for it's return..yearly service and 6 month mot..not too expensive also..very happy

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Can't fault my experience

Can't fault my experience. The reception area was clean with welcoming staff and a comfortable waiting area.

My taxi was taken in for it's repairs on time.....no lengthy all day waiting. The work was carried out with no hidden expenditures.

Overall, I've been happy with my experiences and would recommend this garage to others.

I travel from Middlesex to Dartford based on the service.

8 January 2025
Unprompted review
Rated 5 out of 5 stars

Great service as always alloted 3 hours…

Great service as always alloted 3 hours work to fix heating got there 20 mins early seen straight away by friendly girls on reception work completed in under 2 hours and replaced printer that was broken very impressive and a very clean environment 😊

8 January 2025
Unprompted review
Rated 5 out of 5 stars

Service/mot and meter

Service/mot and meter. All ready for plate. Cab went through no probs. Staff always great here. Matty always has time for a chat even though you know everyone needs him to sort something. So again a great/easy experience. Cheers

3 January 2025
Unprompted review

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