Ascotts Group LimitedReviews 

After a non fault accident my taxi required apart from the filling/respraying of 3 panels, the o/s rear door realigning as it had been pushed forward and was rubbing on the centre post upon closing. Also 4 pieces of trim needed replacing, chrome wheel centre cap, chrome beauty ring and chrome door bottom trim plus a grey piece of trim adjacent to rear of door window.
I chose Ascotts (140 miles away) over a local body shop for the repair as the trims would be on hand and they would have experience in realigning the taxi rear doors.
Upon arriving I saw immediately the damaged chrome wheel centre cap and the grey window trim hadn't been replaced and the rear door had not been realigned.
I then went on to discover both my levc front floor mats were missing. I had to find some mats in the washing tent.
I'm happy with the panel repair and paint job and the staff fitted a new centre cap straight away.
After trying to 'yank' the door into realignment they said they would rehang the door when the grey trim is available.
The next day I washed the cab and discovered the metal scuff plate on corner of the rear door has been removed and not replaced and several dull/ milky patches of paintwork on other areas of the cab.
There was also masking tape still stuck on the roof that I have been unable to remove and filler/paint dust and footprints on the rear carpet, strange as they said my front mats had been removed when cleaning.
I emailed ascotts the next day and 2 weeks later and have had no response

You don’t hear Taxi drivers sitting around in the waiting area at Ascotts moaning about Ascotts, and that speaks volumes. This time around for me it was a simple mid year MOT. I could have gone to my local garage but for me the 130 mile round trip was worth it because unlike any other taxi garage I have ever dealt with, I get the feeling that Ascotts care. My only regret is that it has taken me 16 years to join their Taxi family. Thank you to all at Ascotts. Even the toilets are spotless.

As always Ascotts have taken good care of me. The overall experience with them is second to none. Great service great staff highly recommend.
Thank you Matt and the team.

Excellent service as usual, 100.000 mile service booked for 1 o'clock, arrived slightly early, cab taken into workshop within 5 minutes, went for a walk and a bite to eat, returned back and cab was ready within 10 minutes, have been using ascotts since I bought my first cab, r reg fairway many many years ago, absolutely the best garage by far!!

As per usual clean waiting room great service what more do you want gone are the days of rude staff and being fobbed by brewery road use Ascotts far better service thank you Matt and team

Just visited Ascotts for my 225k service... As always they're professional, reliable and accommodating. I was booked in at 7am and away at 10 past nine, with a written invoice and verbal update detailing all the work done 10 out of 10 again, thanks to everyone !!

I purchased a Taxi with Ascotts last year and they couldn’t do more for you.

I’ve had my cab a year now and the after sales team have been just as good as the sales team.

I get everything done at Ascotts and so far no problems, great company.

Keep up the great work.

Great service as always.

Been coming to Ascotts for years nothing changes i always get a fantastic service

Another year and another overhaul completed successfully, thank you to all the staff who have helped me throughout the process. All done in a friendly calm and professional manner 👍😊

Staff were friendly and informative particularly concerning problems in the supply chain at source of manufacture. I will need to return in a week or so to complete the work. Apart from that the same excellent service.

This is the preferred garage if you value customer service over all else 👍Top quality in every aspect .Your one stop Taxi garage for all things Taxi 👍

From the begging to the end, I felt a unique experience. The staff members acted accordingly, professional and knowledgeable. I had to fix a part and the service provided were up to standard. Thanks for a great job :)

Called Thursday as I had an issue with my cab. Went in an hour later it was assesed then in on Friday for repair. DONE. Best garage for cabbies. End of!

An absolutely great experience from the Minute You arrive to check in to the minute you take the Taxi away, so professional from every Department five stars.

Over 25 years of using Ascotts never had bad service. From the moment you walk through the door Lily,Sally & Carol always welcome you with a smile and see to your needs. The boys in the workshop are first class as are all the management.

Went above and beyond both service and body shop highly recommended

23 years of taxi driver never ever had 1 bad experience visiting ascott cabs staff just like family brilliant environment to be at they can’t do enough for you long may continue.

Great service, friendly staff, very prompt and efficient. Would highly recommend

Great service as always, very quick turnaround and very pleasant and professional