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Ascotts Group Limited Reviews 

885
•
TrustScore 5 out of 5

4.9

Motor vehicle dealer
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Review summary

Created with AI, based on recent reviews

Evaluating 168 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, highlighting the high quality of work performed on their vehicles. The staff are frequently commended for being friendly, helpful, and going above and beyond to ensure a seamless experience. Many reviewers appreciate the excellent customer service, noting that they feel valued and well-informed throughout the process. However, some customers also noted occasional delays, with one instance describing a four-hour wait for an MOT and service, where other requested work was not completed. Despite this, the general sentiment remains highly positive, with many considering the company their preferred garage.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its professionalism, efficiency, and... See more

Staff

Reviewers consistently express satisfaction with the staff, describing them as friendly, helpful, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the friendly, helpful,... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the high standards of work... See more

Location

Customers generally express satisfaction with the location, despite some needing to travel long distances,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I think we all know Ascotts are the premier Taxi garage in London friendly staff and reception work carried out to ex extremely competent levels. Always feel I can trust them once again guys thank you... See more

Rated 5 out of 5 stars

I recently had my timing belt service carried out at Ascott, and once again the service was outstanding. The waiting area is clean and comfortable, and the staff consistently go above and beyond. Spe... See more

Rated 5 out of 5 stars

Ascotts are the 4th 5th & 6th Emergency service. Midday on 2/07/26 my Anti roll roll bar bracket decided to snapp on my TXE at Wimbledon. Crept my way to Ascotts thinking that's my Wimbledon over as a... See more

Rated 5 out of 5 stars

My experiences at Ascotts have always given me the confidence that the whole team has my back. Problems with my Taxi have always been resolved in a timely fashion. Nice clean premises with a comfo... See more

Company details

  1. Motor vehicle dealer

Written by the company

Ascotts Group are the largest LEVC provider and approved taxi repair service in the South East of England. Covering new and used taxi sales, servicing and warranty repairs for LEVC vehicles as well as bodyshop repair services. We pride ourselves on being trusted by the best of London’s drivers.

Contact info

4.9

Excellent

TrustScore 5 out of 5

885 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(885)

162 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service

Took my cab in for some warranty work unfortunately no courtesy cabs available but Mark in sales gave me lift home and dropped my cab off when all works were completed excellent service cannot wait to pick up my new cab next week

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Roadside repair

took my Cab into Ascott‘s for a roadside repair it wasn’t booked in They looked at my cab straight away & didn’t have the parts to repair it . no messing about they put me straight into a courtesy cab no time lost at work top service From Ascott once again .

I definitely made the right decision buying of off Ascotts .

22 April 2025
Unprompted review

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